GlowTouch

NOVEMBER 6, 2020

Customer service demands always increase during the holiday buying season, and the way this year has played out presents an even bigger challenge. Demand for customer care skyrocketed during the first two quarters of the year when eCommerce is relatively tame. They’re treating ‘the experience’ as a chance to add value.

Sales 52

Sales Ecommerce Contact Center Return on Investment 52

GlowTouch

OCTOBER 16, 2020

Attracting new customers and retaining existing clients is difficult. It is far less costly to retain existing customers than to acquire new ones. Customer support plays a vital role in determining how users perceive your business and if they want to remain loyal to your brand. Importance of Customer Support Training.

Training 52

Training How To Contact Center Return on Investment 52

GlowTouch

OCTOBER 16, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail How to Select the Right Customer Support Channels for Your Company. This is why choosing the customer support channels that work for your business is so important. How to Approach Customer Support. Customer Support Channels.

Company 52

Company Social Media How To Chatbots 52

GlowTouch

SEPTEMBER 22, 2020

To date, as best we can tell, no customer of any organization in any industry has complained about being treated too well. This type of service, typically associated with luxury goods, is filtering across the general marketplace with an emphasis on the customer experience. Premium Service, Without the Premium Price.

Return on Investment 52

Return on Investment Contact Center Omni-Channel Touchpoint 52

GlowTouch

AUGUST 26, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail 3 Reasons Why Outsourcing Chat Can Increase Your Customer Satisfaction. In the world of customer support, there’s a more specific dilemma that organizations must grapple with: Should we outsource our chat support, or not?

Customer Satisfaction 52

Customer Satisfaction Contact Center Software Contact Center Omni-Channel 52

GlowTouch

OCTOBER 15, 2020

If you are especially interested in impact sourcing for contact center and technology outsourcing projects, contact GlowTouch today. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. 7 Questions to Ask Your Customer Support Vendor. Tonya Morgan.

Contact Center 52

Contact Center Return on Investment Competitive Advantage Study 52

GlowTouch

APRIL 16, 2021

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail Customer Support Trends in the SaaS Industry. Companies in this space are influencing their own success, and customer service is among the key components. The Value of Customer Support in SaaS.

Industry 52

Industry Trends Software Return on Investment 52

GlowTouch

JULY 10, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail How Chat Support Can Positively Impact Customer Satisfaction and Your Other Service Channels. Today’s customers expect to receive support where they want, when they want, and how they want. Fewer Phone Calls.

Customer Satisfaction 52

Customer Satisfaction Average Handle Time Return on Investment Effort Score 52

GlowTouch

FEBRUARY 16, 2021

Note 3: Customers have expressed likes and dislikes surrounding delivery apps. Customer reviews are all over the place, with the top complaint being that the food is not always in peak conditions when delivered, especially when a third-party app is involved. Note 4: Outsourcing customer support can help food-delivery apps grow faster.

Trends 52

Trends Return on Investment Groups Consumers 52

GlowTouch

APRIL 28, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail 5 Key Customer Support Trends for 2020 and Beyond. Even so, business owners and executives are keeping an eye on the future of customer support solutions. Less Phone Time, More Live Chat. There are good reasons for these changes.

Trends 52

Trends Self Service Social Media Call Center 52

GlowTouch

APRIL 24, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail 7 Reasons Why Outsourcing Customer Support Can Give You a Competitive Advantage. In today’s rapidly changing marketplace, business executives often have to make tough choices when it comes to customer support strategy.

Competitive Advantage 52

Competitive Advantage Effort Score Return on Investment Resources 52

GlowTouch

MAY 24, 2021

This is because the outsourcing industry is flexible and can be customized to meet the needs of a company, whether large or small. Regardless of the size of your company, outsourcing companies will evaluate it and customize their services to fit the size of your organization. This is through better quality services. About GlowTouch.

Healthcare 52

Healthcare Call Center Return on Investment Trends 52

GlowTouch

JUNE 26, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail 6 Ways to Keep Your Customer Support Team Motivated. It’s no secret customer service plays a crucial role in your company’s success. The reality is, no two team members are the same. Look at it this way.

Return on Investment 52

Return on Investment Customers Meeting Feedback 52

GlowTouch

JUNE 12, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail 5 Ways to Increase the Productivity of Your Customer Support Team. Businesses endeavour to improve sales by earning customer loyalty and creating a brand image through quality support. Empower Your Customer Support Agents.

Social Media 52

Social Media Omni-Channel Return on Investment Training 52

GlowTouch

AUGUST 13, 2020

GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. 7 Questions to Ask Your Customer Support Vendor. Tonya Morgan. Tonya Morgan.

Competitive Advantage 52

Competitive Advantage Return on Investment Contact Center Omni-Channel 52

GlowTouch

JULY 13, 2020

Any operations manager in a customer support center will say that support tickets are one of the biggest cost variables that a company must face, in terms of both volume and duration. A high volume of tickets generally indicates that at the heart of the matter, your customers are facing unresolved problems. Ask “Why?”

First Call Resolution 52

First Call Resolution Analysis Return on Investment Social Media 52

GlowTouch

JULY 6, 2020

When choosing which products and services to buy customers are no longer just looking at price tags. It is an innovative business model that holds companies accountable for improving society, the environment, employees, and customers. Customers want to do business with brands that have a powerful, positive online preference.

Omni-Channel 52

Omni-Channel Return on Investment Culture Sales 52

GlowTouch

JUNE 18, 2020

You’ll have a stable, engaged, and experienced workforce that can provide exceptional value to your target customers. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. 7 Questions to Ask Your Customer Support Vendor. Long-term Cost Savings. Tonya Morgan.

Return on Investment 52

Return on Investment Competitive Advantage Contact Center Omni-Channel 52

GlowTouch

MARCH 1, 2021

This one industry will create growth in countless others and lead to vast improvements in customer experience. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. Once autopilot is available, the commute will become even more efficient. Are You Looking for a Partner?

Connections 52

Connections Consumers Entertainment Travel 52

GlowTouch

JULY 2, 2020

The functionality of customer support technologies such as voice, email, and live chat must allow agents to respond in an appropriate, timely, and accurate manner. The following best practices are meant to help you build, train, and manage a personable, successful live chat team who delivers exceptional customer care and support.

Chatbots 52

Chatbots Multi-Channel Training Wait Times 52

GlowTouch

APRIL 2, 2021

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail The Pandemic Makes Online Customer Support More Important Than Ever. This digital dependence has contributed to the digital transformation that is apparent within customer service at many organizations.

e-support 52

e-support Contact Center Return on Investment Trends 52

GlowTouch

APRIL 27, 2021

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail What Do Customer Service and the Kentucky Derby Have in Common? A solid contender for this dubious title is the time spent on hold after contacting customer service. Customer Support Trends in the SaaS Industry.

Customer Service 52

Customer Service Sports Hotels Return on Investment 52

GlowTouch

SEPTEMBER 22, 2020

GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. 7 Questions to Ask Your Customer Support Vendor. Tonya Morgan. Tonya Morgan.

Return on Investment 52

Return on Investment Contact Center Omni-Channel Sales 52

GlowTouch

MAY 19, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail How Customer Support Leaders Can Manage a Crisis Like COVID-19. As a customer support leader, you were likely anxious and full of questions when the COVID-19 crisis emerged. What kind of message should you send to your customers?

Management 52

Management Return on Investment Feedback Communication 52

GlowTouch

SEPTEMBER 17, 2019

The Preferred Channel by Customers, Exceptional ROI for Companies. We wanted to provide a simple approach that explains the value of chat to customers and companies. Clearly, chat is the preferred channel for customers, because it’s quick and easy. The Best Channel for Customers. Demand for Chat is Growing.

ROI 73

ROI Company Multi-Channel Return on Investment 73

GlowTouch

APRIL 27, 2021

Need for Better Customer Experience and Support. More of a need for customer support. From making purchases without taking out a wallet or using a card to checking phone notifications, several wearable devices already enhance the customer experience. What Do Customer Service and the Kentucky Derby Have in Common?

Trends 52

Trends Technology Sports Fashion 52

GlowTouch

NOVEMBER 13, 2020

We have tools and systems in place to protect customer data, but you are an additional guardrail. The fastest-growing approach is a synthetic account and identity fraud, which involves combining real and fake customer information, such as an actual Social Security number with a false name. The most common victims are Millennials.

Contact Center 52

Contact Center Return on Investment Policies Guidelines 52

GlowTouch

SEPTEMBER 18, 2020

For both customers and staff alike, this fosters a unified experience – the same methods are used, the metrics are measured in similar fashion, the training process is consistent, and the bureaucracy is lean. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world.

Culture 52

Culture Company Government Leadership 52

GlowTouch

JANUARY 15, 2021

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail 5 Must-Have Tools to Maximize Productivity of Customer Support Teams. Building an effective customer support team is of paramount importance for all businesses. It’s also vital to customer retention and loyalty. Manage ads.

Tools 52

Tools Self Service CRM Infographics 52