InMoment XI
FEBRUARY 22, 2022
It has taken years of discipline to rewire my brain from manual work to working with experts and tools to achieve the right goal. 2) Use natural language processing tools to visualise where and why these comments are showing excellence or areas requiring improvement. Tip #3: Be On The Lookout For New Updates.
Lumoa
JANUARY 5, 2023
Techniques for Measuring Customer Satisfaction Interviews and Surveys Focus Groups Online Feedback and Reviews Tips for Maximizing Customer Satisfaction Measurement Effectiveness Conclusion. Tips for Maximizing Customer Satisfaction Measurement Effectiveness. Utilize Automation Tools to Streamline the Process.
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Magellan Solutions
APRIL 22, 2024
This article will delve deeper into content moderation, the types of content moderation, the tools used in the process, and everyday challenges. Automated Moderation : Artificial intelligence (AI) tools automatically detect and flag inappropriate content. However, AI might need more contextual understanding, requiring human oversight.
mopinion
MARCH 10, 2022
Tips, tools and more… appeared first on Mopinion. In fact, this process can be downright overwhelming. That is, unless you practice good customer feedback management. By streamlining feedback data in a way […]. The post What is Customer Feedback Management?
Speaker: Hillary Curran, Head of Customer Experience, Guru
Hillary Curran, Head of Customer Experience at Guru, will share several tools to help you create thoughtful, delightful, and engaging experiences for your customers as you scale. Tips for empowering your team to crush the end-to-end customer communication experience.
Magellan Solutions
SEPTEMBER 11, 2023
AI scheduling tools can improve workforce efficiency by 20% to 30%! These are just the tip of the tip of the iceberg. There’s a plethora of ways that businesses can benefit from using AI tools for scheduling too! Read on for a comprehensive guide on AI tools for scheduling. First time hearing such a concept?
Steve DiGioia
MAY 28, 2020
As you may know, each Thursday morning I send out brief, easy-to-understand (and implement) tips to an exclusive group , my newsletter subscribers. These tips also focus on management, leadership, and personal development topics – again, all brief and easy to implement. Please feel free to share and comment as you wish.
Speaker: Jeff Toister, Employee Training Expert, Bestselling Author, Speaker
And executives worry about the cost of investing in new tools and resources. Gain practical tips from case studies featuring leading companies. Learn the tools to allow agents to deliver remarkable experiences. Contact center leaders worry about agents giving away too much or serving customers inconsistently.
Speaker: Jeremy Watkin, Director of Customer Experience at FCR
In this webinar, Jeremy Watkin aims to refocus our energies on improving the agent experience and talks about how artificial intelligence and better integration between the variety of tools in your support tech stack can help. How to integrate new tools in your support tech stack, and more.
Speaker: Sarah Tarraf, Director of Customer Experience, Gongos & David Robbins, Account Strategist, Gongos
Customer experience is at a tipping point. Despite increasing investment in tools and technologies, executives still struggle to demonstrate the impact to the bottom line – and perhaps more importantly, the value these bring to customers. But tools and technologies aren’t enough.
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