Lithium

DECEMBER 6, 2022

Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. Webinars & Events Some event areas are limited to Khoros customers only. Communities.

Social Media 52

Social Media Roadmap Trends Hospitality 52

Bold360

MARCH 15, 2018

So much so that the Harvard Business Review reports that 81% of consumers try to self-serve before calling a contact center. Yet, many companies still make it extremely difficult to solve problems on their own and yet don’t have the resources to take care of every customer request in a timely manner. Something’s got to give.

Self Service 69

Self Service Customer Change Chatbots Call Center 69

SurveySensum

FEBRUARY 28, 2024

Not just that, it’s not just a product, a dedicated CX consultant comes along that helps you every step of the way – from creating surveys to analyzing results and taking action on the feedback – all aligned to your business objectives. G2 Review: 4.7/5 month, with a free version available.

Tools 52

Tools Feedback Analysis Survey 52

Grade.us

NOVEMBER 9, 2018

Look to some of these resources to help you finish out 2018 with a bang, and to navigate your way into 2019. Recent episodes include: Startup Marketing and the Power of CX: Figurr Founder David Copperstein Most B2B Businesses are Barely Even Marketing: Bullseye Marketing Author Luis Gudema Futureproof Your Marketing: Minter Dial.

Advertising 26

Advertising Resources Tools Social Media 26

Wootric CX Blog

DECEMBER 9, 2020

In 2019, companies leading in CX were 3X as likely as their peers to have significantly exceeded their business goals. Before you run screaming to the woods, we promise you that creating CX-focused culture is doable! CX as a pillar of corporate strategy. The value of becoming a customer-centric company is no longer in question.

Banking 52

Banking How To Effort Score Culture 52

ChurnZero

FEBRUARY 2, 2021

Resources: David Gasca’s Silent Meeting Manifesto (there’s also a condensed three-minute read ). Resources: How to Run a More Effective Meeting (The New York Times). . The Trends Meeting. Resources: How to Run a Meeting Without Talking Too Much (Harvard Business Review). . T he “Pile-On” Meeting.

Meeting 40

Meeting Customer Success Resources Strategy 40

Qualtrics

DECEMBER 20, 2018

In late 2017 we looked at the 6 trends that would define the coming year. Since then, we have seen many of our predictions become reality – from CX and EX becoming more closely linked, to the rise of organization-specific solutions for diversity and inclusion. Webinar] Take your Employee Experience to the Next Level in 2019.

Employee Engagement 37

Employee Engagement Trends Engagement Employee Experience 37

Playvox

FEBRUARY 16, 2024

One of the most impactful uses is how AI is transforming customer experience (CX). When you unlock the benefits of AI in quality management, you’re able to move beyond basic process improvements to a direct, marked improvement in employee experience (EX) and ultimately CX.

Contact Center 75

Contact Center Management Effort Score Call Center 75

Playvox

MARCH 5, 2024

Here are the trends: AI-Powered Self-Service Support According to a recent Gartner survey , thirty-eight percent of Gen Z and millennial customers say they are likely to give up on a customer service issue if they can’t resolve it with self-service. They are able to better spot trends and potential quality issues and judge agents more fairly.

Self Service 78

Self Service Management Contact Center Effort Score 78

Gainsight

MAY 1, 2023

Our Grow and Tell webinar series hosted by Tim Van Lew is the latest resource for the tried-and-tested approaches CS leaders have proven in their programs. Viewed through the customer experience (CX) lens, a more effective structure became clear: Dedicated implementation resources focused on supporting a smooth Sales-to-CS handoff.

Effort Score 59

Effort Score Tips Chief Customer Officer Return on Investment 59

Eptica

NOVEMBER 14, 2018

Date: Wednesday, November 14, 2018 Author: Pauline Ashenden - Marketing Manager The importance of customer success to CX transformation. I can co-ordinate resources within Eptica, communicate back to the customer and be the first point of contact for them. How CX is central to Digital Transformation. Share this page on: Tweet.

Customer Success 62

Customer Success Return on Investment Exercises Resources 62

NobelBiz

OCTOBER 17, 2023

Access to Resources: Agents working from home might not have the same immediate access to resources or support as they would in an office environment. Dive into the world of compliance with our On-Demand Webinar: “Outbound Compliance Survival Kit.” You can’t afford to get it wrong.

Call Center 59

Call Center Management Contact Center Contact Center Software 59

Kustomer

FEBRUARY 19, 2024

Kustomer offers real-time, in depth reporting for CX managers to monitor agent and team performance, track SLAs and customer sentiment, and identify areas for improvement. Kustomer enables CX managers to see agents’ status, duration, and current conversations in real time. Request Live Demo. ?

Self Service 52

Self Service Software Knowledge Base Social Media 52

Stella Connect

JANUARY 4, 2022

Conserve your resources. Anyone with access to Stella Connect, including agents, can save pieces of feedback or QA reviews for discussion in 1:1s, which can then easily be added to 1:1 sessions with their team lead for coaching and recognition. Agnieszka Anna Jozwiak, CX & UX Consultant, Business Integrity Manager at Facebook.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Grade.us

JUNE 2, 2020

When you’ve invested in review management, on the one hand, you’re deciding to proactively generate reviews from your customers to drive loyalty, celebrate your happiest evangelists, and create valuable user generated marketing materials. blossomed from a startup contender into a major player in the online review space.

Software 47

Software Management Net Promoter Score Multi-Channel 47

TechSee

JANUARY 4, 2022

As 2021 comes to a close, TechSee takes a look back on a memorable year, as detailed in the ‘Year in Review’ article below. Check out our year in review infographic for a visualization of TechSee’s 2021. 2021 Year in Review. A Successful Year in Review! A Year of Growth. A Year of Recognition. A Year of Growth.

Self Service 109

Self Service Insurance Innovation Infographics 109

Thematic

NOVEMBER 13, 2018

There’s no denying that the focus on delivering great customer experiences (CX) has increased globally over the past few years. W hat once was a luxury that only a few companies had the resources to invest in (think Amazon and Netflix), has now become a staple on the CEO agenda. A new take on Voice of Customer: driven by insights.

Voice of Customer 101

Voice of Customer Net Promoter Score Effort Score ROI 101