ClientSuccess

SEPTEMBER 26, 2018

Here are a few: “ Radical Candor ” by Kim Scott. If I could only recommend one book to new managers, it would be Radical Candor; Transformative principles that have greatly influenced how I approach managing people. Care personally + Challenge directly. ” “ The Tim Ferriss Show ” (podcast).

Customer Success 40

Customer Success eBook Exercises Trends 40

Kustomer

APRIL 23, 2020

Listen and subscribe to our podcast: Mary Drummond, CMO of Worthix, a specialist at improving customer experiences, joins Gabe Larsen on the Customer Service Secrets podcast to discuss the fundamental elements of building beneficial relationships between companies and customers. The Value Of Time Well Spent. She is the CMO at Worthix.

Customer Satisfaction 52

Customer Satisfaction Customers Innovation Customer Service 52

Kustomer

JUNE 17, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe and Vikas are joined by Laurent Pierre from Microsoft Azure to learn the secrets to making a CX team valuable. You’re listening to the Customer Service Secrets Podcast by Kustomer. TRANSCRIPT. Intro Voice: (00:04).

Sales 99

Sales Employee Experience NPS Banking 99

Kustomer

APRIL 7, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Gabe Larsen is joined by Peter Fader to discuss the different types of customers and how to have customer centricity. Listen to the full podcast below. You’re listening to the Customer Service Secrets Podcast by Kustomer. I love it.

How To 64

How To Customer Centricity Net Promoter Score Metrics 64

ShepHyken

OCTOBER 15, 2019

Every person’s level of common sense is different and is based on five factors: the environment in which they were raised, the era in which they were born, their previous work culture, their personality, and their current work atmosphere. Quotes: “Business owners do not need to do radical, expensive things to impact their customers.

Customer Service Training 20

Customer Service Training Training Culture Customer Service 20

Kustomer

MAY 26, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Gabe Larsen is joined by Shep Hyken to discuss his book, The Cult of the Customer and the different phases of customer experience. Third is experience: where the customer actually has personal experiences with the product or service. Fifth, amazement.

Customers 52

Customers Groups Exercises Customer Experience 52

Beyond Philosophy

JUNE 4, 2020

Before we get into that, let me remind you that this issue is based on a conversation we had on our podcast recently with advertising legend Rory Sutherland (@rorysutherland), who is the current Vice-Chairman of Ogilvy in the UK. To hear more about this idea in more detail, listen to the complete podcast here.

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Consulting Conference Training Return on Investment 156

Qualtrics

MAY 17, 2021

As part of our Breakthrough Builders podcast series , our Head of Brand Strategy, Jesse Purewal, chats with Kim Scott, bestselling author, former Silicon Valley executive, and CEO coach. Listen to the complete podcast episode of Breakthrough Builders with Kim Scott. And I want to get rid of that advantage.” I knew this was true. [.]

How To 26

How To Meeting System Culture 26

NobelBiz

FEBRUARY 9, 2023

Contact Center Trends for 2021 For many businesses out there, 2020 will remain a defining year of radical transformation. Going into 2021, we can foresee a few things that will remain in plain focus: a seamless customer journey, personalized customer experiences, relationship and agent empowerment.

Call Center 52

Call Center Gamification Contact Center Trends 52

Kustomer

APRIL 22, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by guests Kyle Coleman from Clari and Vikas Bhambri from Kustomer to understand how to make purchasing software seamless for potential buyers. You’re listening to the Customer Service Secrets Podcast by Kustomer.

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B2B Sales B2C Software 96

Russel Lolacher

JUNE 27, 2022

Or, listen on: Apple Podcasts. Google Podcasts. And you are actually one of the top people that I was like, you know, it’d be great to have on the podcast. Because when you get down to it, and you’re like, I gotta hang on to this person. This podcast, I’m looking for a new cover for my hot tub.

Culture 52

Culture Employee Experience Multi-Channel Course 52

Kustomer

OCTOBER 29, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Matt Freedman from Kustomer to evaluate the formula for high performing CX teams. Learn how Matt has successfully built brand loyalty in a new economy by listening to the podcast below. The Me-Economy.

Self Service 52

Self Service Brands Omni-Channel Loyalty 52

NobelBiz

MAY 22, 2022

The 2020 pandemic started a cascade of unforeseen changes and transformations that radically changed the contact center world. Host of both the First Contact – Stories of the Call Center Podcast. But over time, as the world opens up, are you going to be able to retain that person? And the same is here.

Call Center 52

Call Center Management Contact Center Gamification 52

Kustomer

OCTOBER 29, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Matt Freedman from Kustomer to evaluate the formula for high performing CX teams. Learn how Matt has successfully built brand loyalty in a new economy by listening to the podcast below. The Me-Economy.

Self Service 40

Self Service Brands Omni-Channel Loyalty 40

Integrity Solutions

JUNE 19, 2023

’ Instead, you always need to take a moment to focus on the other person or people and get centered and tune the world out and them in.” “High levels of emotional intelligence allow you to accept rejections on a professional level, not a personal one,” says Matthews. They want to ‘get down to business.’

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Sales Communication Roadmap Competitive Advantage 16

PeopleMetrics

JANUARY 28, 2021

Here are some folks who who were with the team then, and there's another Reason Research person, Heather. That was radically different. you can be a part of the community membership or podcasts, books, training courses and all that stuff. Not as good as a person, right?

Feedback 62

Feedback Customer Experience ROI Industry 62

C Space

FEBRUARY 12, 2020

The pathways to growth have seen radical democratization – and the barriers to market entry have been significantly lowered. ’ How do you get out to those edges and put yourself in a position where you can actually see what’s going on personally? Today that is no longer necessary. There are no answers in the building.

Strategy 52

Strategy Net Promoter Score Customer Centricity Travel 52

C Space

AUGUST 22, 2019

It’s cultural, almost tribal, always personal. Or Everlane, whose philosophy of Radical Transparency throughout its supply chain gives consumers full visibility into the company and, therefore, agency in their purchase decision. Subscribe to the Outside In podcast: In the corporate world, it’s evolve or die.

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Fashion Apparel Customer Centricity Innovation 45

Russel Lolacher

FEBRUARY 27, 2023

And he’s the host of The Ideas Show – a podcast about ideas that change the world, and the people that make them happen. And he’s the host of The Ideas Show a podcast about ideas that change the world, and the people that might make them happen, or do actually make them happen. Hello, Will. Will Read Hello, hello.

Employee Engagement 52

Employee Engagement Engagement Culture Feedback 52