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Mastering the 5 Point Likert Scale for Effective Surveys

Retently

He realized there was a need for a better way to capture the shades of grey in people’s opinions, not just black-and-white answers. It lets you capture the intensity of people’s feelings about a certain topic, not just whether they lean a certain way. This range captures the degrees of agreement or disagreement effectively.

Survey 78
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How Employee-Centricity is the Foundation of a Customer-Centric Organization

SurveyGizmo

Employees in this environment are encouraged to: Help customers have a great experience Challenge internal processes that may be impacting productivity Promote out-of-the-box solutions when situations arise. You need to capture feedback on a regular basis. This shift will encourage employees to become more engaged and involved.

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Customer Success and Product Experience – Better Together, Now More Than Ever

Gainsight

Last week we were treated to a lively conversation with Eric de Jager, President at Harbor Products Group, and our very own Tyler McNally, VP of Customer Experience who really proved how vital it is for Product Leaders and Customer Success leaders to partner during these uncertain times. Traditional Factors.

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The Complete Glossary of Common Customer Service & Support Lingos

ProProfs Chat

A B C D E F G H I K L M N O P R S T U V W. Callbacks are when customers ask your support team members to schedule product demos, resolve technical issues, and more on a call. Agent/User. Canned Response. Hold Ticket.

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Importance Of ELD Devices For Small Fleet Owners

CSM Magazine

To allow drivers to complete daily logs, set their duty status, and provide electronic logs to DOT authorities conducting roadside inspections, many ELD suppliers also integrate their products with smartphones or other mobile devices. These devices are made to capture information on how the car operates and the behavior of the driver.

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Renew Your Reseller Strategy With Customer Success

Gainsight

With many resellers using multiple systems to manage a variety of products and vendors, truly knowing what their customers have and predicting what they may need in the future is challenging. Gainsight 360 allows you to bring all of your customer data together to capture a single source of truth across an entire reseller organization.

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Social “Buy” Buttons and Customer Engagement

Velaro

While already a valuable source of traffic to your site (clickable product images made internet “window shopping” easy, much of which turned into actual purchases ), it will be interesting to see how a more direct link to purchasing impacts the channel. Educate yourself on the following social networks’ “buy” buttons.