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Converse 2022

Uniphore

U-Self Serve. Analyze Analytics and insights from 100% of interactions across all channels. Learn about new Uniphore product announcements that will redefine the way teams engage customers in the virtual-first world. Conversational AI Platform. Case Studies. White Papers. Infographics. Conversational AI. Emotion AI. Our Mission.

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Twilight Rally Series

Uniphore

U-Self Serve. Analyze Analytics and insights from 100% of interactions across all channels. Conversational AI Platform. Case Studies. White Papers. Infographics. Conversational AI. Emotion AI. Speech Analytics. Our Mission. Board of Directors. Testimonials. Self Serve Omnichannel AI-driven intelligent virtual assistant (IVA).

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Mastering the 5 Point Likert Scale for Effective Surveys

Retently

This article will clarify its structure, explain how to create effective Likert questions, and offer insights into analyzing and interpreting the provided answers to inform your decisions. For example, asking “How satisfied are you with the price and quality of the product?”

Survey 78
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Multi-Touch Attribution

Optimove

Multi-Touch Attribution tools work by analyzing and assigning value to each touchpoint a customer interacts with during their journey towards a conversion. Attribution Model : Various attribution models can be used within a multi touch attribution model, such as linear, time-decay, position-based (U-shaped), or data-driven models.

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The Importance of Compassionate Customer Service and Truly Human CX

Kustomer

We can implicitly understand the importance of caring for your customers, but for several years now, the data has been showing much the same: A customer is four times more likely to move to a competitor when facing a service-related issue rather than a price or product-related issue. What is Compassionate Customer Service.

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Oh, The Things You Can Learn from Your Customers’ First Order

Optimove

To answer this question, we analyzed the e-commerce transactions of a leading women’s clothing brand with over 1 million customers in its database. You can also run a re-targeting campaign on TikTok, Facebook, the Web, or any other channel to promote your products. Here’s what we learned. #1

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User Experience Surveys: 10 Questions to Ask

ProProfs Chat

User experience surveys are surveys conducted to gauge the experience of a software product or website user. Similarly, you may conduct these surveys as soon as you onboard a client onto your product. There are many survey-making tools available today that you can leverage to plan, create, deliver, and analyze online surveys.