InMoment XI

JUNE 8, 2023

At alphabroder, we believe taking action on employee feedback demonstrates that the voice of the employee is valued, heard, and respected”, said Maria Koppy, VP of Organizational Development, alphabroder.

Apparel 496

Apparel Employee Engagement Employee Experience NPS 496

InMoment XI

DECEMBER 1, 2022

We have been named Leaders in the Forrester Text Analytics Wave, Forrester Customer Feedback Wave, the Gartner Magic Quadrant for Voice of the Customer, and more! Gartner Magic Quadrant for Voice of the Customer. Furthermore, InMoment was named a Leader in the Gartner Magic Quadrant for Voice of the Customer. Industry Dominance.

Self Service 493

Self Service Analytics ROI Automotive 493

InMoment XI

JUNE 7, 2022

Because options to structure and analyze that data can be limited and even if businesses are able to compile that data, it often remains siloed from other data, such as voice of customer (VoC), call center, and more. Gensler architects have leveraged the InMoment platform to structure and analyze massive amounts of natural language feedback.

Company 492

Company Social Media Return on Investment Travel 492

InMoment XI

JUNE 21, 2022

Make sure your CX platform is equipped to layer all types of feedback, whether that be direct (surveys) data, indirect data, or inferred (CRM) data. #3: Ideally, every CX platform should tell brands WHAT to do next. 5: Level Up Your Experience Program by Marrying Together Multiple Voices.

Customer Experience 260

Customer Experience Feedback Advertising Survey 260

InMoment XI

JANUARY 30, 2024

How to Choose the Best Customer Experience Management Platform Choosing the right customer experience management is a critical decision for businesses aiming to elevate their customer interactions. A robust CXM platform can significantly impact customer satisfaction, loyalty, and overall business success.

Customer Experience Management 295

Customer Experience Management Software Customer Experience Management 295

Comm100

NOVEMBER 15, 2022

To meet their customers’ needs, CCaaS providers are partnering with digital communication platforms to add digital omnichannel capabilities to their product offering. With Comm100, CCaaS providers are expanding their voice system with as many key digital channels as they want through simple integration and quick time to market.

Omni-Channel 201

Omni-Channel Chatbots Social Media Software 201

InMoment XI

JANUARY 10, 2023

This role determines the best way to collect, analyze, and act on voice of customer data at key touchpoints across the customer journey. . In what customer experience management platform? Your various technology platforms (Zendesk, InMoment, Gainsight, Salesforce, Slack, Segment, etc.) Facilitate close-the-loop action.

Customer Experience 324

Customer Experience Management Customer Journeys Effort Score 324

Lumoa

DECEMBER 15, 2022

Voice of Customer (VoC) is not a new concept. Companies are finding that innovative technologies can make collecting voice of customer analytics more effortless than ever—and these technologies have opened up exciting new possibilities for improving customer experiences. In This Article: What is Voice of Customer Analytics?

Voice of Customer 236

Voice of Customer Analytics Social Media How To 236

InMoment XI

FEBRUARY 2, 2024

Social media facilitates real-time interaction, serves as a valuable source of customer feedback and insights, shapes your brand reputation and visibility, and can even function as a platform for market research. Hootsuite is one of today’s most widely used social media management platforms. What is Hootsuite?

Social Media 295

Social Media Brands Management Analytics 295

InMoment XI

JANUARY 16, 2024

Contact center AI employs NLP to analyze and comprehend the meaning of customer inquiries, regardless of the channel used (voice, chat, email). These agents can engage in text-based or voice-based conversations that provide assistance, answer queries, and guide users through processes. Will Contact Center AI Replace Call Center Agents?

Contact Center 260

Contact Center Virtual Agent e-support Chatbots 260

TechSee

AUGUST 10, 2023

TechSee’s visual automation platform uses computer artificial intelligence (AI) and augmented reality (AR) to enhance customer and contact center engagements. Simply put, text and voice are not enough for today’s highly demanding consumer.

Connections 206

Connections Contact Center Average Handle Time First Call Resolution 206

Lumoa

OCTOBER 31, 2021

The Lumoa platform has been integrated into Forsta’s world-class experience platform to provide advanced AI-driven analytics to customers seeking to quickly identify the trends and insights that matter the most. This includes any unstructured feedback from survey responses to online reviews and customer support conversations.

Analytics 208

Analytics Touchpoint Customer Centricity Feedback 208

Lumoa

JANUARY 8, 2024

This is where stepping up to a text analysis software or a comprehensive customer experience platform becomes a big move for your business. Summarization: With generative AI getting more recognition, having this is almost a must on any platform. Each platform has its own flavor of genius and areas ripe for growth.

Analysis 394

Analysis Software Comparison Social Media 394

Comm100

OCTOBER 17, 2023

Here are the key features, channels and tools of customer service automation software: Chatbots : These are AI-driven tools that can engage with customers in real-time on websites, apps, or messaging platforms. Voice Automation (IVR): Interactive Voice Response systems guide callers through menus and can handle basic tasks over the phone.

Software 182

Software Chatbots Customer Service Knowledge Base 182

Comm100

NOVEMBER 8, 2023

Enter the era of AI-assisted communications, live chat, omnichannel support, voice bots, and much more. Omnichannel Support: The Gold Standard In today’s digital age, players engage with gaming and gambling platforms across a plethora of channels: mobile apps, websites, social media, and more.

Multi-Channel 130

Multi-Channel Omni-Channel How To Chatbots 130

Comm100

NOVEMBER 15, 2022

On the one hand, CCaaS providers could look to build their own digital platform, with high upfront costs and long time to market. On the other hand, they could partner with a digital communications platform like Comm100 and begin providing a complete omnichannel offering to their customers in weeks. Quickest route to market.

Omni-Channel 186

Omni-Channel Chatbots Social Media Communication 186

NobelBiz

APRIL 2, 2024

At the core of this modern transformation lie Enterprise Contact Center Solutions , sophisticated platforms designed to streamline communication, enhance productivity, and drive customer satisfaction. They serve as centralized hubs for managing multichannel interactions, voice calls, emails, chats, social media, and more.

Contact Center 106

Contact Center Self Service Omni-Channel CRM 106

CSM Magazine

APRIL 18, 2024

CPaaS stands for Communications Platform as a Service. It’s a cloud-based delivery model that allows businesses to add real-time communication features such as voice, video, and messaging to their own applications without needing to build back-end infrastructure and interfaces. The CPaaS market has been experiencing significant growth.

Healthcare 52

Healthcare e-support Video Chatbots 52

Thematic

APRIL 3, 2024

Voice of the Customer (VoC) is your weapon for protecting your loyal customers. Use a Voice of the Customer (VoC) program to get a clear understanding of what they really want and expect from your business. 💡 Busting a Common Voice of the Customer Myth Is Voice of the Customer just another fancy term for customer surveys?

Ecommerce 62

Ecommerce Analysis Social Media Effort Score 62

ForeSee

MAY 21, 2019

We’re so pleased to share a new report published by Forrester: The Forrester Wave™: Digital Voice-Of-The-Customer Specialist Platforms, Q2 2019. It’s the first-ever Wave on this category, and in our.

Report 45

Report Customers ROI Company 45

NobelBiz

FEBRUARY 20, 2024

The foundation of these interactions lies in the robustness of their voice infrastructure. While finding a voice provider might seem straightforward, with almost every Contact Center as a Service (CCaaS) provider offering voice services alongside their software products, not all voice services are crafted equally.

Contact Center 105

Contact Center Call Center Self Service System 105

NICE inContact

AUGUST 17, 2021

The demand for a unified next-gen CX platform that can manage complete interactions across every consumer touch point from digital to voice for any service need in both a responsive and proactive manner will accelerate.

Innovation 201

Innovation Consumers Interaction Management 201

Uniphore

JANUARY 4, 2022

Conversational AI Platform. Conversational AI Platform. The only platform that drives demonstrable and sustainable business value by automating, personalizing, and optimizing every conversation. You’ll hear from some of today’s leading voices in outsourcing, venture capital and private equity, market research and more.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

ReviewTrackers

FEBRUARY 15, 2023

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Feedback 122

Feedback Data Customers 122

Alida

NOVEMBER 10, 2021

They’ve built a Voice of Customer program, powered by Alida’s TXM platform, that enables the organization to invest confidently into new product lines, prioritize new and existing initiatives effectively, and of course—make sure their customers are at the forefront of these decision processes.

Voice of Customer 246

Voice of Customer Retail Customer Experience Customer Centricity 246

CSM Magazine

APRIL 26, 2024

Voice Integration, AI Benefits & Focus on Agent Wellbeing One of the key use cases put forward by Craig during the event was the power of voice integration. As the most dominant channel, with 57% of people preferring to speak to organisations directly, voice remains crucial.

CRM 52

CRM Data Gamification Wait Times 52

Comm100

JANUARY 17, 2024

Voice Bot Voice chatbots communicate with customers via speech through digital voice and telephony channels. They automate voice-based interactions using speech recognition and synthesis to communicate with customers.

Customer Service 187

Customer Service Chatbots Technology Interaction 187

TechSee

SEPTEMBER 27, 2023

TechSee’s Sophie AI merges voice, visual, and text interactions to help service teams resolve any questions or issues using natural language and intuitive visual guidance. We have harnessed the power of visual, LLM, and voice AI to create the first truly MultiSensory AI agent.”

Virtual Agent 124

Virtual Agent Customer Service Customer Centricity Training 124

NobelBiz

JANUARY 3, 2024

. – Brad Butler, Contact Center Software Consultant @ NobelBiz Check out our article on: Top 12 Call Center Cost Reduction Strategies: Unlock Your Call Center’s Full Potential SMS and Messaging: The New Frontier SMS and messaging platforms are gaining significant popularity as effective communication channels in the call center industry.

Call Center 105

Call Center Trends Contact Center Contact Center Software 105

BirdEye

MAY 17, 2023

And as a result, more businesses are turning to voice messaging. Voice messaging technology can help you tap into the power of communicating via phone more efficiently. In this blog, we’ll share the benefits of voice messaging systems and how they can enhance everything from marketing campaigns to in-house communications.

Software 98

Software Fashion System Communication 98

Comm100

DECEMBER 12, 2023

With a suite of automation software, from Gen AI to AI voice bots – combined with live chat, email, SMS, social media and more – organizations deliver the perfect balance of human and bot engagement that increases capacity while enhancing CX. Learn more about our platform and keep ahead of the curve.

Trends 195

Trends Innovation Customer Service Omni-Channel 195

Comm100

NOVEMBER 15, 2022

It’s important to note, however, to deliver efficient and effective support across all these channels, they must be connected within one platform. Omnichannel platforms unify every channel into one system, from phone to live chat, so organizations can deliver the same quality of service across every channel.

Strategy 131

Strategy Omni-Channel Contact Center Chatbots 131

Thematic

APRIL 17, 2024

Using Voice of the Customer (VoC) for Deeper Insights Satisfaction scores give you a snapshot of customer sentiment, but to truly understand what drives customer loyalty and decision-making, you need to tap into the Voice of the Customer (VoC). Combining Voice of the Customer analysis with your quantitative data is the real magic.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62