Totango

APRIL 25, 2022

Selecting the right customer success platform for your organization can be challenging. To help you navigate the process, we’ve developed a four-part blog series about the mistakes you should avoid when choosing a CS platform. Scale Your Journey, Not Your Platform.

Customer Journeys 86

Customer Journeys Customer Success Communication Tools 86

Totango

APRIL 18, 2022

Selecting the right customer success platform for your organization can be challenging. To help you navigate the process, we’ve developed a four-part blog series about the mistakes you should avoid when choosing a CS platform. To be effective, a customer success platform should be simple enough for your CSMs to adopt it quickly.

Customer Success 93

Customer Success Self Service Customer Journeys Tools 93

Totango

JUNE 15, 2022

Be aware, however, that you cannot do this by trying to force-fit your CRM, using a monolithic CS platform or trying to slap on a digital work tool band-aid. And Totango’s composable customer success platform provides all of this and much more.

Self Service 95

Self Service Customer Journeys Touchpoint Analytics 95

Totango

JUNE 10, 2022

Totango is leading the shift to composable customer success by delivering the industry’s only modular customer success platform. Take, for example, Totango’s Manage Onboarding Projects SuccessBLOC. There are six key requirements for an effective composable customer success platform, including: .

Customer Success 80

Customer Success Customer Journeys Measurement Training 80

Totango

MAY 20, 2020

SuccessBLOCs continue to be a focus for the second release of our Belize update. Earlier this year we launched the SuccessBLOC marketplace to make finding best practices and templates easier. And now we are adding more value to each SuccessBLOCs by making them easier to navigate. But it doesn’t stop there. Save your spot .

CRM 62

CRM Trends Data System 62

Totango

NOVEMBER 27, 2023

Forrester recognizes the value customer success platforms can provide to B2B companies looking to foster retention, growth, and advocacy. The global market research company conducted its first Forrester Wave™ evaluation of top customer success platforms. The report states that our platform offers “laudable flexibility.”

Report 91

Report Trends Customer Success Self Service 91

Totango

SEPTEMBER 22, 2023

“Totango believes being an open platform, working with a wide range of capability used in the enterprise, is vital to ensuring customer success can have the maximum impact of helping businesses retain and grow their customers.

Multi-Channel 113

Multi-Channel Customer Success Omni-Channel Software 113

Totango

JULY 8, 2022

However, it’s important to note that you can’t support a value-driven model by using unwieldy monolithic CS platforms, piecemeal CS solutions, or by trying to force-fit your CRM system. Totango is the first and only composable customer success platform in the market. Shift Right with Totango .

Self Service 103

Self Service CRM Customer Retention Customer Journeys 103

Totango

AUGUST 18, 2022

Educating the customer on how your platform can support their business goals. Totango’s customer success platform includes an onboarding module with built-in KPIs and workflows that can automatically send support emails or alerts to CS staff if data indicates a customer needs help with onboarding. Introducing navigational features.

Customer Journeys 92

Customer Journeys Self Service Customer Success Software 92

Totango

APRIL 5, 2022

Totango’s customer success management platform includes a SuccessBLOC module to not only track but also improve customer NPS. The NPS SuccessBLOC allows you to automatically trigger and send NPS surveys at key points in your customer journey, such as after onboarding or prior to subscription renewal. SurveySparrow.

NPS 101

NPS Software Net Promoter Score Multi-Channel 101

Totango

FEBRUARY 8, 2021

the largest and fastest-growing customer success platform, today announced that G2 has recognized the company as one of the Top 50 Best Software Companies for 2021. G2, the largest software marketplace and review platform, annually names its list of best software companies based on authentic, timely reviews from real users. “We

Software 95

Software Company Analytics Customer Journeys 95

Totango

FEBRUARY 19, 2021

Totango’s Net Promoter Score SuccessBLOC can automatically send an NPS survey to customers at various stages throughout the customer’s lifecycle. Totango’s Voice of the Customer (VOC) SuccessBLOC module is designed specifically for this purpose. Putting Your Customer Satisfaction KPI Data into Action.

Customer Satisfaction 63

Customer Satisfaction Net Promoter Score Effort Score NPS 63

Totango

JUNE 8, 2022

Eliminating these chokepoints is key to success, but you won’t be able to do that by trying to force-fit tools like your CRM, monolithic CS platforms, non-scalable solutions or modern work tools that just act as a temporary band-aid for your problems. Implement Composable Customer Success. Your Customer Success, Your Way.

How To 87

How To Conference Customer Success CRM 87

Totango

JUNE 15, 2022

Totango’s modular customer success platform makes it easy to implement these best practice with features like our SuccessBLOCs that include pre-built tools and templates for every stage of the customer journey and our Customer Experience Canvas , which allows you to design, run, measure and iterate your entire journey from one place.

Customer Success 101

Customer Success Customer relationships Exercises Communication 101

Totango

MAY 10, 2022

Use a customer success platform to monitor customer adoption and satisfaction with your product throughout your customer lifecycle. One of the most essential technology tools you can use to boost engagement is a customer success platform. Establish KPIs to track client engagement and progress toward success outcomes.

Customer Engagement 76

Customer Engagement Customer Journeys Engagement Tips 76

Totango

MAY 11, 2021

Totango’s Spark platform helps you automate engagement best practices by providing SuccessBLOC modules featuring out-of-the-box templates and toolkits for immediately implementing optimal procedures. Plan procedures for how you will pursue engagement. Identify Stakeholder Preferred Communication Channels.

Engagement 84

Engagement Strategy Management Net Promoter Score 84

Totango

AUGUST 23, 2022

A user who wants to integrate your platform with another solution. Use your customer success platform to automate KPI monitoring and triggering of workflows that optimize the customer experience at each touchpoint. Totango’s customer success platform can help you implement these steps. A freemium user’s decision to upgrade.

Customer Journeys 115

Customer Journeys Touchpoint B2B Social Media 115

Totango

MARCH 19, 2021

For example, the Totango Spark platform includes SuccessBLOC modules which include out-of-the-box KPIs and automated routines designed to track customer progress through their journey and ensure that best practices are being implemented to promote satisfaction at each stage.

Infographics 124

Infographics Customer Journeys Customer Experience Customer Retention 124

Totango

JUNE 4, 2021

For example, you can set up Totango Spark’s SuccessBLOC modules to trigger automated messages based on specific customer behaviors. You can set up the Onboard New Customers SuccessBLOC to reach out to customers proactively offering tips or assistance. Cater Promotions to Client Needs.

Customer Engagement 62

Customer Engagement Engagement Customer Journeys B2C 62

Totango

FEBRUARY 7, 2019

We believe that Spark is the best platform for driving customer success in your businesses and it seems you agree with us. Spark organizes all of your content and data into SuccessBLOCs. A Purpose Built Platform for Driving Results. Best Practices for using SuccessBLOCs. This capability will no longer exist as of Feb.

Knowledge Base 48

Knowledge Base Resources Customer Success Report 48

Totango

DECEMBER 16, 2020

The Totango Spark platform incorporates this innovative strategy into modular SuccessBLOCs. You can choose SuccessBLOCs corresponding to different stages of your customer journey. SuccessBLOCs are like potato chips or popcorn, you won’t be able to stop with just one! Reduce Customer Churn by Detecting Risk.

Trends 71

Trends Customer Journeys Customer Success Net Promoter Score 71

Totango

JULY 19, 2022

How Your Customer Success Platform Can Replace Your CRM. By implementing a quality CS platform, you can: . Totango is leading the charge by delivering the industry’s only composable customer success platform. Recurring-revenue businesses succeed by nurturing customer relationships over the entire lifecycle.

CRM 89

CRM Customer relationships Customer Success Exercises 89

Totango

APRIL 9, 2018

Today, Totango released its Spark Platform to provide customers with proven results quickly. Spark, the next generation customer success platform, guides enterprises through the successful completion of each stage of the customer journey with relevant information, analytics and best practices to help them achieve their business goals faster.

Customer Success 48

Customer Success Metrics Customer Journeys Customers 48

Totango

OCTOBER 20, 2021

Use feedback from the Voice of the Customer SuccessBLOC module to evaluate customer satisfaction levels and take appropriate measures to increase them. Totango’s customer success platform is designed to deliver desired outcomes for customers at any point in their journey, easily and at whatever scale is needed.

Customer Journeys 91

Customer Journeys Touchpoint Self Service Customers 91

Totango

SEPTEMBER 17, 2021

Totango Spark’s Digital Onboarding SuccessBLOC provides tools for automating best practices that promote successful onboarding. The Totango Spark Convert Freemium SuccessBLOC helps you monitor the key performance indicators which signal progress toward conversion. Freemium Users May Not Convert. Try it free.

Customer Journeys 74

Customer Journeys Sales Loyalty User Experience 74

Totango

JUNE 1, 2021

A customer success platform contains all the data needed to create a complete picture of your customers. Alternatively, you can use the customer success platform to delve deeper into specific metrics, such as adoption rate , in order to examine the factors that matter most to your unique customer.

Customer Insights 69

Customer Insights Software How To Touchpoint 69

Totango

JUNE 4, 2019

Enhancement: SuccessBLOC table headers for simple sorting. You told us that you wanted an easier way to locate the resources in your SuccessBLOCs, so we’ve added new table headers for Segments, Reports, and Assets. Enhancement: Platform performance.

Report 66

Report Communication Data Resources 66

Totango

FEBRUARY 22, 2021

Unfortunately, many of the customer success platforms on the market today are clunky, expensive, and require copious amounts of precious time to set up and start using. Enter, Totango. No, we wanted to give you the nitty-gritty, real deal so you can get your hands dirty and see if our solution is the one for you. .

Customer Success 62

Customer Success Hospitality Sports Leadership 62

Totango

JUNE 30, 2021

The Increase Product Adoption SuccessBLOC uses automated KPI monitoring to provide you with elevated insight into customer adoption patterns, coupled with automatically triggered workflows to promote desired actions, help customers get the most out of your services, and unlock additional value for users.

How To 94

How To Training Customer Retention Metrics 94

Totango

MAY 8, 2020

A customizable platform that can easily track, synthesize, and distribute data to the right people at the right time facilitates analysis and encourages innovation. For more detailed information on how the COVID-19 Customer Engagement Toolkit SuccessBLOC can help your organization, click here. We are here to help.

Analysis 77

Analysis Customer Retention Engagement Customer Engagement 77

Totango

MAY 5, 2021

Of course, to take these next steps and act on the information gathered by these surveys, you need a platform that will empower you to do so. Turn Data into Action with a Customer Success Platform . Using a customer success platform is the key to recording this information and turning it into beneficial action.

Measurement 118

Measurement Effort Score Customer Experience Data 118

Totango

OCTOBER 20, 2021

Use feedback from the Voice of the Customer SuccessBLOC module to evaluate customer satisfaction levels and take appropriate measures to increase them. Totango’s customer success platform is designed to deliver desired outcomes for customers at any point in their journey, easily and at whatever scale is needed.

Customer Journeys 72

Customer Journeys Touchpoint Self Service Customers 72

Totango

JUNE 28, 2021

The Totango Spark Convert Freemium SuccessBLOC module is specially designed to automate best practices that promote the activation, conversion, and retention of freemium customers. It enables you to monitor freemium user behavior for insights into how your platform is being used, providing a basis for data-driven actions and adjustments.

Strategy 89

Strategy Sales Technology Tools 89

Totango

NOVEMBER 25, 2020

To prevent these churn-centered scenarios , organizations are increasingly turning to platforms like Totango to engage customers on a personalized level that their rivals can’t match. . Totango’s Customer 360 SuccessBLOC enables a comprehensive understanding of your customer base, allowing you to deliver an enhanced customer experience.

Customer Success 107

Customer Success Net Promoter Score Effort Score CRM 107

Totango

OCTOBER 12, 2018

First off, we are pleased to announce Totango Spark , our flagship software platform is now available. Join for an in-depth look at our groundbreaking, modular, concept in customer success, called SuccessBLOCs. Register here: SuccessBLOCs Mini-Series: Onboarding, Escalation, and Adoption.

Customer Centricity 48

Customer Centricity Customer Success Analytics Customer Journeys 48

Totango

MARCH 15, 2022

If you find you need to turn to external recruiting, optimize the efficiency of your talent search by making the most of resources such as staffing agencies and digital recruitment platforms. Totango’s customer success platform is designed to meet these requirements so you can easily run any stage of your customer journey at scale.

Customer Success 95

Customer Success Customer Journeys Resources Technology 95

Totango

MAY 6, 2021

To maximize your results, combine these strategies with technology tools that automate retention best practices, such as the Totango Spark platform’s Ensure Customer Renewal SuccessBLOC module. Here are some tips on how to put these retention strategies into effect using automated technology. Map Your Customer Journey.

Strategy 74

Strategy Customer Journeys How To Customer Retention 74