Kustomer

JULY 24, 2020

Description : Free half-day online event for 25 senior-level customer service professionals with a keynote by Shep Hyken. Miss traveling? Join us for a jam-packed all-online experience as we reveal new product updates, Kustomer’s roadmap for the future and more. Request to attend here. Date : August 20, 2020.

Conference 52

Conference Customer Journeys Roadmap Innovation 52

Optimove

AUGUST 15, 2023

A frictionless user experience. OOH Advertising : Capture attention with QR codes on bus stop ads, offering a gateway to interactive experiences. British Airways incorporated QR codes on their bus stop ads in London, enticing commuters to scan and immerse themselves in a virtual travel experience. The result?

Brands 52

Brands Marketing Advertising Video 52

C Space

JUNE 15, 2020

The “ Go Near ” campaign will appear on its own homepage and app and is to be followed up with a social media and email campaign to promote domestic travel and the platform’s own online experiences. Airbnb has made changes to its homepage and app in an effort to get people out in their own metaphorical backyards.

Brands 52

Brands Travel Social Media Report 52

AWS Machine Learning

DECEMBER 1, 2022

In his spare time, he enjoys traveling and photography. He also works on platform architecture evolutions for fast and secure ML jobs deployment and running ML online experiments at ease. In his spare time, he enjoys reading, gaming and traveling. Qingwei Li is a Machine Learning Specialist at Amazon Web Services.

Comparison 86

Comparison e-support Metrics Self Service 86

C Space

APRIL 17, 2020

AirBnB are having to innovate to maintain their business during social distancing, while staying true to their positioning, which is about authentic local experiences and the idea of belonging. They have just launched a new service: online experiences. We know times are tough for travelers,” said the company.

Brands 52

Brands Hospitality Hotels Healthcare 52

Eptica

FEBRUARY 26, 2016

With so much spend now gravitating online, it’s particularly important for bricks and mortar retailers to match or even exceed online customer experience if they want to thrive. How can the physical store environment distinguish itself from an online experience?

Retail 48

Retail Customer Experience Apparel Ecommerce 48

Eptica

JANUARY 22, 2016

Three of the five industries that showed improvements were internet-based – ecommerce, social media and online travel – indicating that consumers are embracing the online channel for its convenience, efficiency and price. In store 40% were unhappy with the service they received.

Customer Service 48

Customer Service Social Media Retail Contact Center 48

Qualtrics

NOVEMBER 20, 2020

The good news is that shoppers are still traveling to stores where allowed to do so, and across the United States, retail sales are on the rise. Complementing in-store sales and support with online experiences. Diverting people online with early-bird discounts.

Retail 26

Retail Omni-Channel Brands Video 26

InMoment XI

APRIL 3, 2024

The digital customer experience has become an essential part of the way that consumers navigate the marketplace. They don’t view a transaction as an online experience, a mobile app experience, or a customer service experience, they view it as one continuous experience that they had.

Customer Expectations 260

Customer Expectations Meeting Customer Experience Touchpoint 260

Gainsight

JULY 7, 2021

And just nine weeks later, we transformed our much-loved conference into an online experience for more than 20,000 Customer Success and Product professionals from 50+ countries. As the year progressed, so did our knowledge, understanding and confidence for transforming our events into engaging digital experiences.

Social Media 45

Social Media Conference NPS Customer Success 45

AWS Machine Learning

NOVEMBER 30, 2023

In his free time, he enjoys traveling and photography. In his spare time, he loves traveling and writing. In his spare time, he enjoys traveling and exploring new places. He also works on platform architecture evolutions for fast and secure ML jobs deployment and running ML online experiments at ease.

Interaction 117

Interaction User Experience Travel Resources 117

Qualtrics

OCTOBER 10, 2019

The consumer experience is no longer just a matter of going shopping in a store or pulling out a device to make a purchase online. Oasis – merging online and in-store fashion retail. Virgin Holidays – previewing travel experiences in-store. But the tech-based innovations are only half the story.

Retail 34

Retail Travel Multi-Channel Fashion 34

Eptica

JULY 8, 2020

For example, one travel brand responded on Twitter in 2 minutes, failed to answer at all on Facebook and then took over 15 days to reply on email. This ensured that they keep quality high and use their own experience to ensure answers truly meet customers’ needs – whatever the language they use. All to the same question.

Customer Experience 111

Customer Experience Knowledge Base How To Self Service 111

Oracle

MAY 2, 2019

“The key to driving higher sales is to understand your buyers’ purchasing behavior,” Obinna Ekezie of travel site Wakanow.com told Inc Magazine. There’s another layer of analysis that’s possible here, however, and one that could further direct how your sales team interacts with past customers.

Data 67

Data Company Sales Effort Score 67

AWS Machine Learning

FEBRUARY 21, 2023

In her free time, Maira enjoys traveling and spending time with her family someplace warm. He also works on platform architecture evolutions for fast and secure ML jobs deployment and running ML online experiments at ease. In his spare time, he enjoys reading, gaming, and traveling.

Metrics 78

Metrics Training Data Software 78

Retently

AUGUST 22, 2018

But, despite all the efforts being made, the industry still falls behind in delighting customers and delivering favorable experiences. Department of Transportation’s Air Travel Consumer Report , there’s a 49.6 For instance, according to U.S. jump in complaints received from consumers about airline services, on a YOY basis.

Airlines 92

Airlines Customer Satisfaction NPS Net Promoter Score 92

Qualtrics

APRIL 28, 2020

One particular example is that when submitting a travel claim, a lot of customers wanted to write a comment to explain certain aspects of that claim.and we [previously] didn’t give them that option.” “As As a result of gathering website feedback, we very quickly implemented it,” says Kristian. “As

Insurance 29

Insurance Call Center Comparison Feedback 29

C Space

MAY 22, 2020

Digital learning and talent management brands Skillsoft and SumTotal held a live global experience for learning, talent, and business leaders virtually this year, after a last-minute dash to turn their usual face-to-face event into an online experience. No way no how.

Brands 52

Brands Hotels Travel Airlines 52