QuestionPro Audience

MARCH 13, 2017

Join us for our upcoming webinar, as we look at other factors that have a direct impact on data quality. This webinar will help you understand how to improve your data collection practices through better survey design methodology, tips to avoid response bias, variations in question styles and optimal data analysis.

Survey 255

Survey Data How To Ecommerce 255

ClientSuccess

NOVEMBER 2, 2022

Here are some tips that can help your customer success team boost customer retention and reduce churn: 1. Go beyond just conceptualizing this information by tracking detailed metrics and data points to build a holistic picture of customer satisfaction and health. 3 Tips That Can Help! Are NPS scores taking a dip?

Customer Retention 70

Customer Retention Tips Effort Score Customer Satisfaction 70

BirdEye

AUGUST 15, 2022

Benefits of local online marketing Tips on how to get started with local online marketing 1. Track and measure metrics – The majority of online marketing tactics can be tracked and measured, which means you can see if your strategy is paying off. Tips on how to get started with local online marketing. Website optimization 2.

Tips 98

Tips Marketing Social Media Competitive Advantage 98

ChurnZero

DECEMBER 1, 2020

Webinars are a quick and easy way to find out more about a topic especially if you don’t know where to start. As we have a large library of on-demand webinar content in our Resources center , we often get asked by customers, which ones are the most popular and must-see to get caught up on. How Do You Rank? What’s Next.

Customer Retention 59

Customer Retention Customer Success Loyalty Software 59

InMoment XI

JULY 4, 2022

Customer experience strategist Simon Fraser has developed a list of four tools, tips, and techniques to help do just that! Integrating this data against your CX metrics is essential to the success of your business. 4 Keys to an ROI-Focused CX Program. C-Suite Buy-In Design with the End in Mind Holistic View Don’t Stop. #1:

ROI 493

ROI Return on Investment Social Media Survey 493

Lumoa

FEBRUARY 21, 2023

In our last webinar, Lumoa CEO Carlos del Corral sat down with Mark Barrett and Sian Kerr from Watermelon Research to discuss just that. Focusing Heavily on Metrics The first sign that a VoC program is losing momentum is when it becomes just another way to measure and report performance metrics. Here are some key insights.

Gamification 208

Gamification How To Customer Journeys Omni-Channel 208

ChurnZero

APRIL 18, 2024

CustomerGuru CEO Lynn Tsoflias outlined the benefits of both high-touch and digital-focused CSMs in the webinar, Scaling Customer Success : So, what’s at the top of your list to keep for analog interactions? Resources to dig deeper: 8 SaaS Onboarding Best Practices , How to Streamline Onboarding to Reduce Churn (webinar).

Interaction 52

Interaction Customer Engagement Engagement Customer Journeys 52

NobelBiz

FEBRUARY 14, 2022

The metrics that are appropriate for your organization will serve as your compass. Before defining your Agent performance metrics, define your contact center goals Analyzing a KPI only because the competition does it is pointless. What are the right call center agent performance metrics to monitor?

Metrics 52

Metrics Contact Center Management Call Center 52

BirdEye

MARCH 29, 2024

This blog also covers: 13+ hashtags to increase your visibility 10+ insider tips that’ll escalate your real estate marketing 7+ smart hacks to help real estate agents make the most out of social media Let’s explore how to leverage real estate social networks to your advantage!

Social Media 58

Social Media Tips Sales Advertising 58

Lithium

APRIL 2, 2024

RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

Roadmap 52

Roadmap Metrics CRM Resources 52

BirdEye

MARCH 17, 2023

In this blog post, we’ll discuss why social listening matters and provide tips on making the most of your social listening efforts. Social listening tips and tricks Knowing how to effectively use social listening is key to saving time and staying in touch with your target audience. Table of contents What is social listening?

Tips 98

Tips Social Media How To Analysis 98

Totango

MARCH 10, 2020

To do that, we can use these 5 customer experience tips: Turn Customer Hopes into Personal Goals. These tips will help you distill the entire customer journey into easy to manage, easy to accomplish daily goals and actions. . From Customer Experience Tips to Customer Growth. Anticipate in Order to Add Extra Value.

Tips 93

Tips Customer Experience Effort Score Loyalty 93

Lithium

SEPTEMBER 5, 2023

Marketing Announcement: Advanced Twitter Metrics Changes The API supporting Advanced Twitter Metrics is being deprecated. In order to continue providing these metrics, Advanced Twitter Metrics have been switched over to a new API, which includes differences.

Gamification 52

Gamification Metrics Social Media Tips 52

Playvox

NOVEMBER 30, 2022

In the live webinar, Radically Operationalized Capacity Planning , I dive into five strategies for improving how you can better do capacity planning. Related Article: 3 Tips for Optimizing Your Contact Center Schedule. And, if you’re looking to create efficiency in your customer support center, these metrics are all critical.

Tips 82

Tips Contact Center Training Tools 82

Grade.us

MAY 4, 2021

Last week, we had a fantastic webinar with Veronica and Ellie from our sister company, Traject’s social media management software Sendible. In our webinar, we shared a variety of really important social media tips for marketing your local business. Here’s what we covered in this webinar: . Table of Contents.

Social Media 26

Social Media Tips Advertising Strategy 26

Lumoa

FEBRUARY 14, 2024

Watch the webinar replay of Redesigning CX programs: Enhancing the Way We Listen, Analyze, and Engage with Customers to learn more. From lead conversion rates (CVR), click-through rates (CTR), and Net Promoter Scores (NPS), companies use multiple metrics to analyze the effectiveness of their CX strategy.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

Feedbackly

APRIL 4, 2024

Emotional Value Index (EVI)® is a metric designed to measure emotional experience. Free Webinar: Expert Tips For Using Customer Emotion Data In Improving Business Results At this webinar, Feedbackly’s Jaakko Männistö showed practical examples of how to use customer emotion data in action-taking to improve business results.

Measurement 52

Measurement Brands Tips Feedback 52

Gainsight

JANUARY 4, 2021

We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Read a blog daily, set a weekly time slot on your calendar to watch a webinar, or listen to a podcast episode while doing chores. 10 Tips For Operating A Virtual Customer Success Organization. Churn and Risk Management.

Resources 111

Resources Customer Success eBook Multi-Channel 111

ClientSuccess

OCTOBER 8, 2019

And to get good data, you have to have good metrics in place. Here’s our take on a short list of top SaaS metrics your CSM team needs to monitor: . #1: Tip: Struggling with improving your customer retention? Tip: If the numbers aren’t what you want to see, probe deeper with questions that get to the root of those low numbers.

Metrics 49

Metrics Net Promoter Score NPS Effort Score 49

InMoment XI

DECEMBER 30, 2021

It’s fair to say that we all learned a few crucial lessons within the past year(s) about the shift in customer expectations and needs—and we’ve strived to put our learnings into a few CX strategy webinars. For example: Q: What Metrics Can You Use to Determine Industry and Organizational Maturity? What are you doing with it?

Strategy 493

Strategy Touchpoint Metrics Customer Journeys 493

Lithium

JUNE 6, 2023

A “Paid Metrics” toggle is located in the post section of dashboard filters. When the toggle is on, individual and cross-channel metrics missing paid data are combined with their ad counterpart. Webinars & Events Some event areas are limited to Khoros customers only. Great tip!  

Video 52

Video Analytics Tips Resources 52

NICE inContact

JULY 30, 2019

Here are three helpful tips: Don’t limit your voice of customer program to surveys. The way to stand out from the crowd is by triggering personalized follow-up when certain responses are received, or critical metrics hit a concerning level. A six-question survey is probably too long. How can you avoid the dreaded survey creep?

Feedback 138

Feedback Contact Center Tips Survey 138

ECXO

MAY 25, 2023

link] By becoming a member, you’ll have access to all our actual and previous digital events and articles, including this webinar, and you can also follow us on LinkedIn for updates: [link] During this webinar, you’ll have the opportunity to learn a variety of valuable skills and techniques, including: 1.

Culture 52

Culture Customer Centricity Metrics Financial 52

Alida

JUNE 15, 2018

In a recent webinar , Marcus shared his thoughts on elevating the role of UX teams and the biggest trends shaping the industry. To show value and ROI, you need to speak the language of business, and that means we got to start talking about metrics” Marcus said. Many webinar attendees were curious about speed as well.

Tips 166

Tips User Experience ROI Trends 166

Gainsight

JULY 10, 2023

If you’re looking to enhance your customer engagement model for scale while also optimizing your resources, the tips shared in our recent Grow and Tell webinar provide a strong start. By automating redundant tasks, CSMs can spend more time engaging with customers and identifying risks and expansion opportunities.

Self Service 52

Self Service How To Roadmap ROI 52

Lithium

AUGUST 3, 2021

Khoros Engage has it all – dynamic general sessions, thought-provoking breakout discussions, practical tips, and virtual networking. ?We Khoros | Twitter Ads Discovery Program We are looking to get your feedback early in the process to ensure that we're building features with your use cases, goals, workflows, and success metrics in mind.

Roadmap 52

Roadmap Metrics Government Tips 52

ClientSuccess

SEPTEMBER 26, 2019

A Marketing Metrics study found that if a customer has made at least one purchase in the past, they’re 60% more likely to purchase from you again in the future. Closely monitor customer health metrics on a regular basis. . eBook: The Ultimate Guide to SaaS Customer Success Metrics. emails, meetings, and phone calls).

Customer Retention 49

Customer Retention Tips Net Promoter Score Metrics 49

ChurnZero

APRIL 26, 2019

Tip 1: Think Like a Human Resources Manager. A successful HR manager leverages metrics to forecast, track and report on new employee onboarding. As a Customer Success leader, metrics are nothing new – they dictate the long-term goals and performance of your team. Tip 2: Introduce Your Product Early (Demo, Demo, Demo!).

Tips 58

Tips Metrics Customer Success Training 58

Feedbackly

MARCH 1, 2024

The Emotional Value Index (EVI) is a metric designed to measure and evaluate EX. With each emoticon given a weighted average, calculating EVI is as simple as any other CX metric. Emotional Experience is an integral element of CX, and it helps businesses understand their clientele effectively and cater to their expectations well.

Trends 59

Trends Metrics Policies Brands 59

ChurnZero

AUGUST 16, 2019

Here are four tips from ChurnZero to ensure your vacation goes off without a hitch. Tip 1: Plan Ahead. Tip 2: Delegate. Tip 3: Effectively Communicate. Tip 4: Just Do It. Looking for more Customer Success content and views, tips and tricks for Customer Success Managers? Upcoming Webinar.

Tips 53

Tips Customer Success Meeting Customer Centricity 53

NICE inContact

OCTOBER 10, 2018

Our recent CX Grand Slam Webinar Series is a four-part event loaded with insights from industry experts. As a follow up, Mr. Brown has provided input into the following Questions and Answers: 1) Please translate the “Metrics” acronyms – CES, NPS, Churn Rate, LTV and EX, and how these help lead to continual improvement.

Contact Center 120

Contact Center Net Promoter Score Effort Score NPS 120

ChurnZero

MARCH 14, 2024

For tips on how to get it right – and the assets you’ll need to create – see our five lessons in communication from ChurnZero’s Big A$$ Book Shift. Watch our recent webinar, Lessons from a Big A$$ Book Shift, below. Want to know how and why ChurnZero did it?

Customer Success 52

Customer Success eBook Communication Analysis 52

Playvox

FEBRUARY 27, 2024

Modern WEM solutions for contact centers include support for: Recruitment and onboarding Evaluation and improvement Time management Assistance and task management Metrics and recognition Customer journey analytics A WEM suite includes the core quality management (QM) and workforce management (WFM) modules. Here are some tips to get started.

Engagement 73

Engagement Contact Center How To Employee Engagement 73

ClientSuccess

AUGUST 21, 2019

Host in-person or webinar-based training sessions. Or, offer a live training webinar session to all customers where you will walk through the new feature and answer any lingering customer questions. Webinar: Product-Lead Customer Success: What, How, & Why. Webinar: 5 Metrics that Matter for Customer Success and Product.

Training 45

Training Tips Resources eBook 45

Totango

JUNE 30, 2020

Tips on Communications During a Crisis. Make sure the metrics behind health scores and early warning systems are updated to account for the new environment. They can apply granular product usage and customer behavior metrics to produce a bird’s-eye view of the current health of every customer within their responsibility.

Communication 126

Communication Strategy Metrics Customer Retention 126

ChurnZero

MAY 23, 2019

5 Tips for Dealing with An Angry Customer (The Right Way!). Read on to learn 5 tips that will help you manage an angry customer and recover from difficult interactions. . Read on to learn 5 tips that will help you manage an angry customer and recover from difficult interactions. . Tip 1: Stay Calm and Carry On .

Tips 40

Tips Net Promoter Score Customer Journeys Effort Score 40

BirdEye

OCTOBER 3, 2023

Access the webinar here. Table of contents Acknowledging feedback wins customer loyalty Distinguishing between public & private complainers Make the most out of negative feedback: 4 Tips from Jay Baer 1. Make the most out of negative feedback: 4 Tips from Jay Baer 1. Want to hear the full conversation?

Customer Experience 105

Customer Experience Social Media Feedback Loyalty 105