Thematic

APRIL 17, 2019

I happened to try a design thinking workshop and I remember thinking to myself, “This is what I should be doing!”. Using Insights From Quantitative And Qualitative Data To Drive Product Roadmaps. Alyona: So what was your approach for taking insights from all these sources and using them to drive the product roadmap?

Roadmap 63

Roadmap Analysis Data Company 63

ECXO

OCTOBER 5, 2023

Experience Management Maturity Price: € 415 EUR Description: Learn how to generate indisputable ROI and internal engagement through modernized approaches to customer, partner, and employee experience Metrics & Analytics, Design & Efficiencies, Culture & Accountability, VoX & Intelligence, and Strategy.

ROI 52

ROI Video Government Leadership 52

SurveySensum

DECEMBER 4, 2023

And offer training programs or workshops on customer service and advocacy. Clear action plans provide a roadmap for improvement, assigning ownership ensures accountability and effective communication keeps stakeholders informed and engaged. Getting Everyone Involved: Encourage all the front-line employees to gather feedback actively.

Feedback 52

Feedback Strategy Net Promoter Score Social Media 52

CSM Magazine

JULY 11, 2023

Regularly review and adjust your product roadmap based on market insights and customer feedback. Embrace a data-driven approach, leveraging analytics and metrics to inform your decisions. Seek professional development opportunities, such as workshops, conferences, and online courses, to enhance your skills and knowledge.

Management 40

Management Roadmap Trends Communication 40

ECXO

APRIL 26, 2023

Design team performance metrics are usually based on project delivery and the quality of the user experience and measured often by adoption rate, CES, CSAT or net promoter score per transaction, for instance or many others. These are customer perception metrics that are important to benchmark and evaluate. What are your thoughts?

Chief Customer Officer 52

Chief Customer Officer Net Promoter Score Competitive Advantage ROI 52

Clarabridge

MAY 9, 2018

With a roadmap to success, of course! Roadmap to Success: Taking Your CX Program to the Next Level. We enjoyed two special advanced sessions led by Clarabridge experts to an audience of over 200 CX professionals. So how do you even begin to celebrate ten years of transformation?

CEM 40

CEM Roadmap Contact Center Conference 40

Clarivate

JULY 16, 2019

Companies with great Customer Experience programs also achieve increased brand value, improved product development, increased acquisition and conversion rates, reduced customer churn, improved employee experience, and improved financial metrics. If it results in such great results, why isn’t every company doing CX ?

Customer Experience 40

Customer Experience Customer Journeys Competitive Advantage Roadmap 40

SurveySparrow

APRIL 26, 2023

Variety is key, so mix it up with workshops, online courses, mentoring, and more. Consider using metrics like skill proficiency levels, completion of training courses, or other performance indicators. Use quantitative and qualitative methods, such as performance metrics, behavioral observations, and direct feedback.

Tips 52

Tips Measurement Employee Engagement Resources 52

SmartKarrot

MARCH 3, 2022

Track and report on key performance and customer satisfaction metrics to make informed decisions about operational and procedural changes. Perform quarterly business reviews, product roadmap discussions, and on-site visits to ensure customer retention and successful renewal of services. Deliver QBRs that are focused on showing impact.

Customer Success 19

Customer Success Case Study Customer Satisfaction Employee Engagement 19

SmartKarrot

FEBRUARY 9, 2023

Promote user adoption through a variety of touchpoints, such as workshops, product roadmap discussions, training, and forming connections with a number of champions and power users. Promote a culture and metrics centered on customer satisfaction and responsiveness.

Customer Success 19

Customer Success Roadmap Culture Customers 19

ClearAction

APRIL 17, 2019

A metric for this is described in the book Return on Customer 5 which advocates calculating your firm’s current-period cash flow from its customers, plus any changes in the underlying customer equity, divided by the total customer equity at the beginning of the period. Longer Horizon. 1 Good to Great , Jim Collins.

Management 69

Management Customer Experience Management Financial ROI 69

SmartKarrot

SEPTEMBER 6, 2021

Maintain, develop and execute key performance metrics to ensure high customer satisfaction and low attrition rates. Facilitate workshops to help the users understand the product and the advantages. Drive product adoption by learning customers’ goals and suggesting ways to help achieve them through process, product and roadmap requests.

Customer Success 19

Customer Success e-support Roadmap Customer Satisfaction 19

SmartKarrot

MAY 10, 2021

Collaborate with customers in a highly strategic manner to develop their success roadmap for the first 12 months of adoption and beyond. Identify product feedback from customers, spotting trends and surfacing to help shape the product roadmap. Meet productivity metrics and quality standards in client engagement.

Customer Success 10

Customer Success Roadmap ROI Customers 10

ChurnZero

MARCH 1, 2019

Having simple document in place with those ideals helps eliminate the guesswork and gives every CSM a roadmap to their own success. Enter your current metrics now to calculate your potential returns. Top Ten Takeaways from Attending a CSM Workshop – If you are considering taking a SuccessHacker training this is a must read.

Customer Success 40

Customer Success Return on Investment Customers Roadmap 40

Retently

MARCH 18, 2024

Essentially, customer service surveys provide businesses with a roadmap to align their services with customer needs and expectations, thereby driving business growth. The Customer Effort Score is a key metric in this area, helping to measure the effort required by customers to get their issues resolved.

Survey 139

Survey Customer Service Strategy Effort Score 139

SmartKarrot

JULY 2, 2021

Track trends in client satisfaction metrics to drive and maintain high levels of satisfaction and user adoption of products and services, deliver programs to retain clients and mitigate churn. Conduct group refresher workshops and webinars.

Customer Success 10

Customer Success Roadmap Customers Meeting 10

NobelBiz

AUGUST 28, 2023

The idea to put together this article was inspired by one of our webinars, where Christian Montes and Mike McGuire shared some amazing insights about what makes a contact center tick and how to increase its overall metrics and performance. Check out our free, on-demand Contact Center Gamification Workshop.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

Martin Hill-Wilson

JANUARY 25, 2016

The roadmap they share with me shows they intend to travel even further over the coming months. So when we sit in workshop one of the P&Q Challenge and ask the simple but catalytic question ‘what is quality?’, Some brands have promoted customer experience measures to have equal status with traditional compliance metrics.

Omni-Channel 40

Omni-Channel Insurance Multi-Channel Chief Customer Officer 40

SmartKarrot

MARCH 16, 2022

Gathering customer product feedback and communicating back to product management and engineering to shape the product development roadmap as the voice of the customers. Conduct training/onboarding workshops for new and growing customers. Being the subject matter expert on all things Storyteller for the clients.

Customer Success 3

Customer Success Roadmap Customers Management 3

AWS Machine Learning

OCTOBER 4, 2022

The point is to use the backtest metrics to evaluate the performance spread of time series in your dataset provided. Contact your AWS or Snowflake account team to get started today and ask for a forecasting workshop to see what kind of value you can unlock from your data. If you prefer, you can store the data in an internal stage.

Analytics 76

Analytics Training Data How To 76

SmartKarrot

MAY 28, 2020

A list of Top 8 Customer Success Workshops and Training Programs which is helpful in learning everything about Customer Success Management. #1 The courses and workshops provide participants the opportunity to earn an industry recognized certification. #2 Top-8-Customer-Success-Workshops-and-Training-Programs Download.

Training 10

Training Customer Success Course Roadmap 10

SmartKarrot

JANUARY 5, 2021

This list has been compiled by the editorial team at SmartKarrot taking into account overall influence in the form of original insights, industry contributions, community engagement, followership, and similar guiding metrics. If you find any prominent influencers missing, kindly nominate them in the comments below. Kristen Hayer.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

CCO Council

OCTOBER 2, 2019

Another capability is the Roadmap & Strategy function. Distilling a single, comprehensive set of metrics that presents an overall view of Ease of Doing Business is hard work. The most successful customer executives are changing their game by incorporating the Ease of Doing Business and customer effort metrics into employee MBOs.

Effort Score 40

Effort Score Chief Customer Officer Metrics Roadmap 40

Gainsight

AUGUST 10, 2020

A lot of valuable insights, relevant questions, and real-time workshopping. The question now is, how do you drive efficiencies in that process and make sure you aren’t driving up your cost-to-serve metrics. What happens when you put 200 executives into 25 zoom groups to tackle some of their current business challenges?

Leadership 59

Leadership Groups Customer Success Hotels 59

Alida

NOVEMBER 8, 2017

Then one day a consultant from our ERP vendor came onsite to hold a workshop. I’m incredibly grateful for the relationships I’ve built during my career with my customers based on the same ideals I witnessed in that workshop almost 20 years ago. What’s on your roadmap for customer initiatives at Vision Critical? Absolutely.

Chief Customer Officer 50

Chief Customer Officer Customer Centricity Strategy Leadership 50

SurveySensum

JULY 14, 2020

Adrian Swinscoe – Customer Service & Experience Advisor, Speaker, Workshop, Masterclass Leader. She is also the Founder & President of Megan Germann Insights & Consulting, helping organizations uncover insights, creating a roadmap for success. . LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132