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In-Market CX Has Been Redefined

ModSquad

Then you have the modern service provider that meets clients, and their customers, on a local level. Our CX experts, called Mods, not only speak the customer’s language, but also understand their culture, their region, and their customs. That’s because we’re always sourcing great regional talent. Give us a call today.

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Before You Go to RFP, Get Friendly: A Guide to On-Site Contact Center Visits

BlueOcean

Nova Scotia in Atlantic Canada, for example, may sound distant if you’re unfamiliar with the region. But it’s a stone’s throw from New York, with direct flights to major US cities including Newark, Chicago, Boston (and the added bonus/ease of US Customs pre-clearance at Halifax International Airport!).

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In-Market CX Has Been Redefined

ModSquad

Then you have the modern service provider that meets clients, and their customers, on a local level. Our CX experts, called Mods, not only speak the customer’s language, but also understand their culture, their region, and their customs. That’s because we’re always sourcing great regional talent. Give us a call today.

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How 4 industry-leading Canadian brands use insight to improve CX

Alida

Canadian Tire: Use insight to meet the needs of different customers. Daniel Marcotte, consumer research manager at Canadian Tire , explained how his team uses insight to meet the needs of three different markets. Here are some of my key takeaways from their informative discussion.

Industry 141
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A complete guide to improving customer service in government [with best practices & use cases]

Comm100

The top-performing private sector in the US boasts a customer satisfaction score of 8.3 In US government, this score languishes at 4.5. However, even within this complex system, there are many ways that the public sector can improve customer experience (CX) and meet their citizens’ high service expectations.

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Every Cloud…Provides More Opportunities

Confirmit

From new digital channels to developments that give researchers the tools to better meet client needs. These platforms are managed and monitored 24/7 by our truly committed SaaS Operations Teams in Europe and in the US. More recently, we added our first Cloud offering, in Canada, partnering with Microsoft Azure.

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Brand Move Roundup – April 7, 2020

C Space

million gift to help local organizations meet immediate needs, such as food assistance and medical care.The donations, in the form of grants, will support organizations that serve in the health, social service and humanitarian sectors, along with giving to food banks and COVID-19 response funds. The latest donation is a $1.6

Brands 52