Loyalty Self Service Tips White Paper 
Kayako
MAY 13, 2022
In fact, 79% of US consumers say they have used a self-service portal for customer service, and 88% of customers expect companies to have self-service options. 65% use self-service channels because they like the convenience and don’t want to talk to agents or wait on hold to do simple routine tasks.
Calabrio
JUNE 13, 2017
Self-service has put the customer in charge of their experience , leaving call centers tasked with facing only the most complex and difficult calls. Our websites are a bustling foundation for self-service. Our customers have reached out to us and it’s up to us to deliver service and drive customer loyalty.
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Calabrio
JUNE 13, 2017
Self-service has put the customer in charge of their experience , leaving call centers tasked with facing only the most complex and difficult calls. Our websites are a bustling foundation for self-service. Our customers have reached out to us and it’s up to us to deliver service and drive customer loyalty.
Calabrio
JUNE 13, 2017
Self-service has put the customer in charge of their experience , leaving call centers tasked with facing only the most complex and difficult calls. Our websites are a bustling foundation for self-service. Our customers have reached out to us and it’s up to us to deliver service and drive customer loyalty.
Eptica
FEBRUARY 28, 2018
While this is fine for routine tasks (such as finding information through self-service systems for example), pushing more complex tasks onto consumers makes them question exactly what value your brand is providing to them. Clearly, this doesn’t mean that automation and technology have no place in customer service.
Bold360
DECEMBER 4, 2016
The practical guide: The following tips will ensure this year’s holiday call center costs and handle times sink to an all-time low, while customer satisfaction ratings soar to an all new high: 1. Integrate a qualitative automated customer self-service solution. Plan ahead of time.
Comm100
APRIL 26, 2020
We picked his brains for the very-best CX tips, predictions and expert analysis. On the tip of everyone’s tongue one day… and forgotten the next. The Effortless Experience ” has a very compelling section on this and demonstrates how typical customer service interactions are far more likely to generate disloyalty versus loyalty.
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