Remove Customer Service Representative Remove Loyalty Remove Tips Remove White Paper
article thumbnail

The Importance of Customer Self Service Portal

Kayako

Customer self-service portals are a win-win situation because they increase customer satisfaction while freeing up live agent time. A customer self-service portal is an important tool for improving customer satisfaction and increasing loyalty. Let’s look at the elements of a self-service portal.

article thumbnail

Missing Customer Feedback? 9 Tips for Effectively Promoting Your Customer Satisfaction Survey

Comm100

Ultimately, by creating a dialogue with customers, the customer satisfaction survey can lead to a better customer experience in the future, and can actually increase customer loyalty and brand engagement. Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

6 Useful Examples of Apology Letters to Customers

Comm100

I am also going to personally make sure that all of our customer service representatives are aware of the proper procedure for transferring calls, and that they ask for a call-back number at the very beginning of the call just in case the call drops. Customer Service Representative. Sincerely, Janis L.

Examples 221
article thumbnail

6 Useful Examples of Apology Letters to Customers

Comm100

I am also going to personally make sure that all of our customer service representatives are aware of the proper procedure for transferring calls, and that they ask for a call-back number at the very beginning of the call just in case the call drops. Customer Service Representative. Sincerely, Janis L.

Examples 100
article thumbnail

One and Done: How to Optimize Your First Contact Resolution Rate

Comm100

This means for the average contact center, 52% of total calls handled by customer service representatives are for customers who are calling 2 or more times to resolve their call.”. Increasingly, first contact resolution is being recognized as the most important metric for measuring customer contentment.

How To 112