Remove Loyalty Remove Rewards Programs Remove Tips Remove White Paper
article thumbnail

B2B Customer Journey Touchpoints CS Teams Need To Plan For

Totango

Providing tutorial tips to answer customer questions and encourage greater product adoption. White papers. Loyalty and advocacy. Loyalty and Advocacy. Loyalty and advocacy occur as a satisfied customer becomes an enthusiastic advocate of your brand and refers your product to others. Video content and ads.

article thumbnail

How Banks Are Missing the Mark With Data Management

datastax

Customers are now able to manage their finances more easily , they have more access to loan applications and approval, and they expect loyalty rewards programs to pay off. Accenture’s 2019 study found that 57% of consumers want alerts when they are close to overdrawing, and 49% want savings tips based on spending patterns.

Banking 40