Lithium

JULY 7, 2021

We are proud to announce Khoros has launched two new podcasts: CX Confessions: The Customer Experience Show , a thought leadership podcast on CX featuring C-suite executives, and Titans of Customer Engagement , a podcast highlighting tactical, digital engagement best practices and strategies with Khoros customers.

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Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. In this webinar you’ll: Learn about key innovations and investments across the Khoros platform. to present to their leadership team. Advanced CX Insights Webinars Watch now.

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ChurnZero

DECEMBER 21, 2023

In our webinar, Navigating post-sale chaos: Strategic customer success , Tim outlined a valuable exercise for identifying those customer needs quickly, and how to fulfil them in the “messy middle” of the customer journey when outcomes are created and relationships are built. Here’s the webinar in full.

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Sales Customer Success Tourism Roadmap 52

ClientSuccess

JUNE 1, 2022

Building a solid customer roadmap that considers potential customer issues, renewals, and churn conversations is critical to a long-term, successful customer relationship. When your customer first comes on board, build a roadmap that considers expansion, product enhancements, and other growth-focused initiatives.

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Tips Roadmap Customer relationships Customer Relationship Management 52

Totango

JANUARY 12, 2022

How do you navigate your customers’ product desires with the product team’s roadmap initiatives? It’s an important question whether the role the candidate is applying for is a leadership position or not because all CSMs need to be leaders. How do you serve as an advocate while still managing expectations?

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ChurnZero

SEPTEMBER 20, 2019

CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. No worries on if you missed this webinar (or even if you want to listen to it again), you can view the webinar on-demand here.

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ClientSuccess

JULY 13, 2022

Always work from a long-term customer roadmap. . Working from a long-term customer roadmap can help the customer see where their relationship with your company is heading with the final goal in mind. What is the point of investing in a product or service if you don’t understand the big picture? Toolkit: How To Build Customer Loyalty.

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ClientSuccess

MARCH 8, 2023

By outlining objectives, owners, and timelines, you provide your customers with a roadmap to success. Define Next Steps One of the biggest reasons follow-up emails are so critical after customer calls is that they often serve as a bridge between meetings to keep your customer projects alive and keep things moving between live conversations.

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Customer Success Tips eBook Roadmap 79

ChurnZero

OCTOBER 28, 2022

The results of the 2022 Customer Success Leadership Study, based on the perspectives and insights of more than 1,000 Customer Success leaders, are in. In the scaled model, we now have a monthly webinar on that topic, and we invite as many people as we can to it. Here’s a sneak peek at what we learned. That’s just one example.

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ChurnZero

JULY 30, 2021

Now, I know that not everyone can or will spend their day within ChurnZero, which is why we’ve developed functionality to build tighter collaboration among departments and leadership without the need to increase your license count. Slack and Teams Chatbots are an add-on feature in ChurnZero. Customer Success Around the Web.

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Lithium

JULY 5, 2022

We've heard loud and clear in our recent NPS surveys that you're interested in more thought leadership. We want to ensure Atlas offers our members comprehensive thought leadership and unique content with your future strategy in mind. Webinars & Events Some event areas are limited to Khoros customers only.

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Playvox

AUGUST 8, 2022

These include: Not wanting to return to a physical office, instead preferring remote work Limited opportunities for advancement or low visibility for them as individuals Higher pay at another company Poor management oversight or leadership practices Lack of skills needed to excel in the role Weak company culture Stress and burnout.

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ClientSuccess

MARCH 28, 2023

Often, SaaS vendors’ strategic roadmaps tend to shift and change based on enterprise accounts’ requirements. Collaborate with other Departments One of the advantages of having enterprise customers is that they are heavily invested in your technology and team.

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ChurnZero

JULY 2, 2020

To understand the why and how behind putting the customer at the center of your business, we hosted a webinar with two founding team members of customer-first organizations: ChurnZero’s Chief Customer Officer Abby Hammer and inSided’s CEO/Co-Founder Robin van Lieshout. If you missed the webinar, you can watch it on demand.

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ClientSuccess

MARCH 29, 2022

Don’t be afraid to look ahead to the future, add items and features to the roadmap, and build excitement for the partnership. You can learn more about building and executing the ultimate onboarding experience for customers with these additional resources from ClientSuccess : Webinar: Creating a Smooth Onboarding Experience.

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ClientSuccess

MARCH 29, 2022

Don’t be afraid to look ahead to the future, add items and features to the roadmap, and build excitement for the partnership. You can learn more about building and executing the ultimate onboarding experience for customers with these additional resources from ClientSuccess : Webinar: Creating a Smooth Onboarding Experience.

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Centercode

DECEMBER 22, 2020

Between all the ebooks, reports, webinars, virtual events, and articles we’ve put out in 2020, here are the pieces we think did the best job of helping testing pros succeed in four key areas: increasing efficiency, engaging testers, adapting to changes, and learning from industry leaders. Engaging Testers. Adapting to Changes.

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Centercode

APRIL 30, 2019

She made key changes that allotted the team influence over the product roadmap, allowed us to engage further upstream, and made our team more beneficial to the entire product development lifecycle – and in turn our customers. Watch the Stakeholder Buy-In Webinar Now.

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Touchpoint Guidelines Survey Groups 66

ChurnZero

JANUARY 10, 2020

For Customer Success teams to continue to expand, it’s crucial they have dedicated leadership to rally internal support and fortify their position within the broader organization. . I am excited to have Lisa as part of my senior leadership team.” He received his BBA in Finance from Kennesaw State University. .

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ClientSuccess

SEPTEMBER 8, 2020

Many times, SaaS vendor’s strategic roadmap tends to shift and change based on the requirements of enterprise accounts. Webinar: Lessons Learned from Building 3 Customer Success Teams from Scratch . The downside, of course, is that many large accounts expect strategic decisions to be made that line up with their goal.

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SmartKarrot

FEBRUARY 16, 2023

communicating regular updates and significant milestones to senior leadership. Conduct frequent training webinars and calls in conjunction with the marketing and training staff at Axon. On product roadmaps as well as campaigns and events, work closely with marketing and product strategy.

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Customer Success Roadmap Customers Groups 19

Alida

NOVEMBER 8, 2017

In our Q&A below, Kelly discusses how companies can build common goals to achieve customer centricity, when she realized that passion and empathy were equally important for leadership and how business leader Jack Welch inspires her. What’s on your roadmap for customer initiatives at Vision Critical?

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BirdEye

APRIL 25, 2023

It’s a roadmap that outlines your goals, target audience, which social media platforms to use, what kind of social content to create, and how to measure success. Brands can leverage professional content, industry news, job postings, thought leadership articles, videos, and infographics on LinkedIn for the best results.

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Social Media How To Infographics Video 93

SmartKarrot

JANUARY 18, 2023

Participate in webinars as a subject matter expert as needed. Role: Head of Customer Success Location: Lakeland, FL (Hybrid) Organization: Dice As a Head of Customer Success, you will partner with Product, Customer Experience, Technology, and Operations leadership to build a cohesive, compelling, class-leading customer experience.

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ChurnZero

JUNE 5, 2020

This article was adapted from a portion of the webinar “ How to Streamline Onboarding to Reduce Churn ” presented by ChurnZero’s Bora Lee. For customers who are behind or stuck, you need to have processes to identify and manage escalations both internally with leadership and externally with the executive sponsor. Don’t: Fly Blind.

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Feedback Leadership Customers Analysis 64

Gainsight

APRIL 17, 2019

I fully believe in the concept of servant leadership. I meet with one to two feature teams a week to review their recent progress and the roadmap. Whenever I’m talking to my Marketing team about a conference or webinar, we always know that the most important ingredient is the client presenting. But what does a CEO need?

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ChurnZero

AUGUST 30, 2019

In this session, You Mon led the discussion around why churn is the number one enemy against scaling your SaaS business (other than your culture and leadership). Upcoming Webinar. Aparna Vemuri (@tweeteshwari) August 29, 2019. . How to Build Effective Customer Success Plans Wednesday, September 11, 2019 2:00 – 3:00 PM EDT.

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inmoment

JUNE 1, 2020

The best insights are those that are based in solid research that encourage C-Suite leadership teams to stand up and pay attention. These kinds of actionable insights will inform your business roadmap and propel your brand forward. Unfortunately, most programs fall short when it comes to actionable program insights. .

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Customer Experience Analytics Survey Feedback 69

ClientSuccess

JULY 1, 2019

Empowers the CSM to bring the executive into strategic conversations about product roadmap, strategic initiatives, or other issues that need to be escalated. Getting your leadership team on board with this plan will create executive contacts throughout your organization that customers can meet with alongside the CSM on a regular basis. .

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ChurnZero

APRIL 26, 2019

Only by understanding the end goals (a satisfied and productive team member) can you develop the roadmap to get there. If you are interested in other CS leader topics similar to onboarding new team members, check out our RYG Customer Success Leadership Hours coming to a town near you. . Upcoming Webinar.

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Tips Metrics Customer Success Training 58

Gainsight

JANUARY 18, 2021

But in a recent webinar, Chris Battles, Chief Product Officer at Zuora, presented him with a view and definition of Product rarely heard. Chris revealed that as CPO, he sees his role as having accountabilities for ALL the product strategy, product roadmap, and product execution.

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Amity

JULY 18, 2016

Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Overall increased leadership value in the eyes of your customers and partners. Culture & Leadership.

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Amity

JULY 18, 2016

Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Overall increased leadership value in the eyes of your customers and partners. Culture & Leadership.

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Customer Success Metrics e-support Leadership 48

Amity

JULY 18, 2016

Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Overall increased leadership value in the eyes of your customers and partners. Culture & Leadership.

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Customer Success Metrics e-support Leadership 48

Amity

JULY 18, 2016

Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Overall increased leadership value in the eyes of your customers and partners. Culture & Leadership.

Customer Success 48

Customer Success Metrics e-support Leadership 48

Amity

JULY 18, 2016

Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Overall increased leadership value in the eyes of your customers and partners. Culture & Leadership.

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Customer Success Metrics e-support Leadership 48

ChurnZero

AUGUST 18, 2020

That’s why we invited Jason Whitehead, CEO of Tri Tuns to join us for a webinar to introduce the “Success Chain Management” model. If you missed the webinar, you can watch it on demand. . Q: Should Customer Success Managers or Customer Success leadership ask the questions discussed above? Q&A Recap.

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