Education Services Group

AUGUST 31, 2022

CCO of Blackbaud, Chris Singh, joined our VP of Customer Success, Peter Armaly for this month’s webinar, to discuss how to embrace the concept of the post-sale environment as an entire ecosystem. At Blackbaud, an example is we sell outcomes right at the point of sale.

Sales 52

Sales Effort Score Chief Customer Officer NPS 52

Kayako

FEBRUARY 4, 2016

But before throwing more money at the marketing and sales departments, have you ever looked at why some customers churn? They hand them off to sales, sales carefully handles the customer through their many segments and moves them into their first account. But how would you uncover that? Sign up for the webinar.

Net Promoter Score 120

Net Promoter Score How To Effort Score Sales 120

ChurnZero

DECEMBER 21, 2022

If you’re anything like me, you signed up for a bunch of webinars with admirable intentions of attending, which is code for snagging the recording to watch when you found an uninterrupted window of time, which is also a nice way of saying never. WIth that, here are ChurnZero’s top five most-attended and most-watched webinars from 2022.

Customer Success 98

Customer Success Metrics Consulting Training 98

Lumoa

FEBRUARY 14, 2024

So, how can your business win over this growing contingent of experience-focussed customers? It starts even before a consumer has their first interaction with your company and is an ongoing process that continues even after a sale has been made. Reviewing your existing CX strategy is a good place to start.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

SmartMessage Blog

APRIL 14, 2023

What is the Webinar that will contribute to your promotional activities? How to use it? When we think about online activities, the most preferred type is the webinar. We can explain the word webinar as a seminar organized on the Internet. Who Should Use the Webinar? What are the Benefits of Organizing Webinars?

Marketing 52

Marketing B2B e-support Social Media 52

WorkOutLoud

JUNE 15, 2021

Suggestions to help you keep the attention of your online audience during webinars. Isn’t it awful when conducting a webinar and you ask the audience if they have any questions, and all you hear is crickets and you don’t even know if they are listening! Fulfill a c ompany requirement for certifications.

How To 52

How To Tips Survey Feedback 52

QuestionPro Audience

MARCH 13, 2017

When it comes to eCommerce, online sales are projected to reach $523 billion in the next 5 years, up by 56% from the previous year. Join us for our upcoming webinar, as we look at other factors that have a direct impact on data quality. Amazingly, eCommerce in many emerging market is still in its infancy.

Survey 255

Survey Data How To Ecommerce 255

SmartMessage Blog

MAY 16, 2023

What is the Webinar that will contribute to your promotional activities? How to use it? When we think about online activities, the most preferred type is the webinar. We can explain the word webinar as a seminar organized on the Internet. Who Should Use the Webinar? What are the Benefits of Organizing Webinars?

Marketing 52

Marketing e-support B2B Social Media 52

Experience Investigators by 360Connext

JUNE 5, 2017

It’s hard to have customers if you don’t have sales. But what happens after the sale? Sales become less personalized and lack emotion. That’s why I’m so excited about my upcoming webinar with SAP , who understands how setting up the relationship from the beginning is one of the keys to success.

Sales 231

Sales Customer Experience CRM Consulting 231

CloudCherry

OCTOBER 10, 2018

But the jump from understanding the current customer experience to understanding how to improve it is a big one. Webinar: Get a little more action out of your insights. Join us on Friday, October 12th as Bruce Temkin walks through the future of CEM platforms and how you can get more action out of your CX efforts.

CEM 150

CEM Analytics Survey Groups 150

CloudCherry

OCTOBER 10, 2018

But the jump from understanding the current customer experience to understanding how to improve it is a big one. Webinar: Get a little more action out of your insights. Join us on Friday, October 12th as Bruce Temkin walks through the future of CEM platforms and how you can get more action out of your CX efforts.

CEM 150

CEM Analytics Survey Groups 150

ChurnZero

DECEMBER 20, 2021

Over the last year we’ve created and shared a lot of new content with our Churn Fighting audience that we’re really proud of and have received positive feedback on, especially our thought leadership webinar content. Check out our top five Customer Success webinars brought to you by ChurnZero in 2021. What’s Next.

Chief Customer Officer 98

Chief Customer Officer B2B Leadership Customer Success 98

BirdEye

NOVEMBER 7, 2023

Do you know what’s the one thing that is crucial in getting more sales? Car sales emails are a crucial part of that effective communication strategy. Car sales emails are a crucial part of that effective communication strategy. These emails are strategically crafted to engage potential customers, nurture leads, and drive sales.

Sales 113

Sales Automotive Tips Advertising 113

ProProfs Chat

OCTOBER 16, 2020

Live chat leveraged as a sales tool not only improves conversion but also simplifies and shortens the sales funnel. And that’s what we’ll focus on – how a live chat sales funnel works, how it’s different from the traditional one, and how to optimize it. Live Chat Sales Funnel: How it Works.

Sales 98

Sales How To CRM Abandon Rate 98

Lumoa

APRIL 21, 2022

It was the most “liked” question during our recent webinar – “Using Insights to Hear Your Customers, Engage Your Employees, and Improve Your Profits”. But if you run a Customer Support function and you are trying to figure out how to transform it, the reality is very far from those nice words. Ask “What does Sales need?” “How

How To 208

How To Self Service Banking Customer Satisfaction 208

Kayako

SEPTEMBER 10, 2015

Ex-Googler and founder of UserChamp Morten Lundsby is joining us for a webinar on Thursday 17 September. Morten is an expert in user experience and user insights, and during the course of the webinar he will be showing us how valuable information can be gathered from customer conversations that can help teams other than just support.

Data 120

Data How To Feedback User Experience 120

ChurnZero

DECEMBER 21, 2023

Designing a successful post-sale strategy requires choices, says CXology’s Tim Conder. Here’s the webinar in full. In addition to your five customer needs, you also have key questions that help you develop a deep understanding of what your customer is trying to do, in a deeper way than your sales team has already discovered.

Sales 52

Sales Customer Success Tourism Roadmap 52

GetFeedback

SEPTEMBER 24, 2019

You can add value by helping to explain why engagement or purchasing rates are down, as well as what would motivate customers to continue buying, and how to effectively launch new products. In recent years, the job of sales professionals has changed dramatically due to buyer self-education via the internet and social media.

How To 150

How To ROI Policies Analysis 150

ChurnZero

SEPTEMBER 14, 2021

There’s a common (albeit misplaced) fear among CSMs that sales talk will tarnish their customer’s trust and set fire to the relationships they’ve worked so hard to build. . But nothing could be further from the truth so long as you handle your sales conversations with tact, understanding, and integrity. .

Sales 94

Sales Customer Success Customers Exercises 94

CustomerSuccessBox

SEPTEMBER 30, 2021

Webinars are a condensed and easy way to find out more about a topic you like. We’ve gathered some of our favorite customer success webinars. Webinar 1 – How to Onboard Customers Remotely. Join us to discuss onboarding customers remotely on this webinar. Webinar 2 – How to do Churn analysis.

B2B 52

B2B Analysis Customer Success B2C 52

Genroe

JUNE 11, 2018

Customer feedback is often seen, at worst, as a compliance task and, at best, as a long-term way to increase sales and customer retention. The post Webinar: How to Monetize a Net Promoter Program appeared first on Genroe. But it doesn’t have to be that way.

How To 61

How To Customer Retention Feedback Loyalty 61

Think Customers

MAY 4, 2020

However, it has not changed the need for sales teams to produce results. On a recent webinar, “How to readjust and future-proof your sales,” sales growth experts from TTEC addressed prevalent questions about selling in today’s new reality and shared proven tactics, tips, and strategies.

Sales 52

Sales How To Resources Conference 52

Totango

JUNE 8, 2022

In this article, we’ll discuss four key takeaways from their discussion and be sure to check out the full webinar below. . Be sure to check out the full webinar to learn more about how Totango can help you eliminate chokepoints and scale your growth through our unique composable customer success platform.

How To 88

How To Conference Customer Success CRM 88

ChurnZero

JANUARY 20, 2022

Rod Cherkas, CEO of HelloCCO, joined us for a webinar to share his approach to ensure your Customer Success team stays ahead of your company’s growth. Using HelloCCO’s Post-Sale SCALING Framework, Rod breaks down how you can anticipate future needs, evaluate opportunities, and prioritize your strategic initiatives.

Sales 52

Sales How To Net Promoter Score Metrics 52

Customer Bliss

MAY 26, 2016

Note: On June 2, I’ll be presenting at a Vision Critical webinar on the rise of the chief customer officer. The following is a preview of the content you can expect from this exclusive, live webinar. How to Build Your Customer Driven Growth Engine. Customer Experience is not a new idea. I wish you well in your journey.

Chief Customer Officer 141

Chief Customer Officer Customer Experience Social Media Return on Investment 141

ChurnZero

DECEMBER 20, 2021

Over the last year we’ve created and shared a lot of new content with our Churn Fighting audience that we’re really proud of and have received positive feedback on, especially our thought leadership webinar content. Check out our top five Customer Success webinars brought to you by ChurnZero in 2021.

Chief Customer Officer 52

Chief Customer Officer B2B Leadership Customer Success 52

ChurnZero

JANUARY 22, 2021

“But I didn’t want a job in sales!”. If you’ve internally cursed the idea of selling or simply desire to take your sales skills up a notch, then this webinar is for you. Apply a language framework to “get into” the sales conversations. If you missed the webinar, you can watch it on-demand. Q&A Recap.

Sales 98

Sales Net Promoter Score Culture Chief Customer Officer 98

ChurnZero

DECEMBER 1, 2020

Webinars are a quick and easy way to find out more about a topic especially if you don’t know where to start. As we have a large library of on-demand webinar content in our Resources center , we often get asked by customers, which ones are the most popular and must-see to get caught up on. How Do You Rank? What’s Next.

Customer Retention 59

Customer Retention Customer Success Loyalty Software 59

Kayako

SEPTEMBER 3, 2015

We set ourselves an ambitious goal of building the first successful monthly industry webinar series. Here’s the story of how we got started, and what we learned from running our first webinar. It is a two-in-one that keeps on giving long after the webinar itself is over. Two weeks before the webinar: We set a time.

Video 120

Video Social Media Marketing Resources 120

West Monroe

JUNE 29, 2021

West Monroe participated in a recent webinar, hosted by American Banker that covered the essentials of an effective sales methodology. Below is an overview of the webinar. Many banks entered the COVID-19 economy lacking a unified, strategic sales culture. Strengthen sales accountability.

Banking 52

Banking Sales Resources Leadership 52

ProProfs Chat

FEBRUARY 28, 2018

From website optimization through webinar marketing to social media, marketers have been experimenting with every opportunity to get their message across to their prospects. If you are looking to skyrocket your lead generation and sales through the roof, you don’t need to look beyond a good live chat software. Let’s explore how!

Software 90

Software Sales How To Survey 90

ClientSuccess

AUGUST 8, 2017

This live webinar is over and is now available as a recorded version. Webinar Details. Register to watch the recorded webinar here: Customer Success Pitfalls to Avoid During the Post-Sale Process. Register to watch the recorded webinar here: Customer Success Pitfalls to Avoid During the Post-Sale Process.

Sales 40

Sales Customer Success Customer Journeys eBook 40

Optimove

JULY 31, 2019

Click to watch our recent webinar: The post How to Boost your Sales with Customer Browsing Data appeared first on Optimove. But now, we can make a data driven decision –if a customer makes two visits in less than two weeks, we should invest marketing efforts to “push” the customer to a third visit.

Sales 76

Sales Data How To Ecommerce 76

NICE inContact

FEBRUARY 5, 2019

Asking for money to modernize your contact center can be fraught with career peril unless you know how to speak the language of business. If the average sale is $100 and you believe you are losing 50 sales a month, then the annual cost of lost sales is $60,000. Want to now know how to put it all together?

Contact Center 150

Contact Center Self Service How To Call Center 150

RapportBoost

OCTOBER 20, 2018

23 to discuss how established enterprises can turn their contact centers into profit centers by optimizing conversations, training agents and utilizing augmented intelligence. ” Registration information for the webinar can be found at [link]. About RapportBoost. RapportBoost.AI RapportBoost.AI RapportBoost.AI

Contact Center 70

Contact Center Sales Average Handle Time Analysis 70