InMoment XI
APRIL 24, 2024
In the dynamic landscape of healthcare, where patient care is paramount, the role of healthcare contact centers has emerged as a vital component in ensuring seamless communication and efficient service delivery. What is a Healthcare Contact Center? Why are Healthcare Contact Centers Important?
West Monroe
APRIL 23, 2024
Across the healthcare industry, leaders and analysts can’t seem to stop talking about a crisis with no immediate solution: a severe shortage of nurses. With an aging patient population whose demand for healthcare services is only projected to grow, how can the industry prevent this problem from spiraling out of control?
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Inbenta
NOVEMBER 3, 2022
There’s no denying it: the healthcare industry is experiencing rapid changes and advancements in technology every year. Artificial intelligence (AI), Neuro-Symbolic AI , and Natural Language Processing (NLP) are just a few of the many innovations making their way into hospital systems, research labs, and doctor practices.
West Monroe
OCTOBER 12, 2023
Healthcare organizations have become a prime target for malicious cyberattacks that have surged in recent years—and only show signs of increasing. Security of medical devices and ransomware top the list of concerns for healthcare IT security professionals, according to a Ponemon Institute survey. Vulnerabilities run the gamut.
Speaker: Paul Weald, Contact Center Innovator
No matter what industry you're in - healthcare, customer service, sales, and more - it’s easier than you think to reduce wait times, monitor sentiment, and provide enhanced self-service options for all of your users. Embrace automation, collaborate with new technology, and watch how you thrive!
Experience Investigators by 360Connext
SEPTEMBER 29, 2020
Healthcare. How to Apply Customer Experience to Healthcare. Healthcare encompasses a broad topic. Many healthcare providers see their role as the remedy. More than 40% would be open to seeing another doctor for a shorter wait time, according to a study by Software Advice. “I get it. Manufacturing.
Experience Investigators by 360Connext
JUNE 8, 2021
Invite employee feedback for innovation. Employees have great ideas and often see customer expectations changing in real time. Visibility around these submissions also creates collaboration for future innovation and ideas. Healthcare is no different. They need a place to put these observations and ideas.
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