Alida

AUGUST 15, 2019

When the GDPR came into force in 2018, one of the biggest questions on everyone’s mind was, “What will enforcement look like?” With the first major fines issued in July to British Airways and Marriott International, we now have an answer.

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Report Data Company 100

My Customer

MAY 26, 2023

Five years since GDPR enforcement started in 2018, the Irish data protection regulator issued the heftiest fine levied so far: €1.2 26th May 2023 By Forrester Independent research and advisory firm

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Data 52

Eptica

MARCH 13, 2019

Date: Wednesday, March 13, 2019 Author: Pascal Gauvrit - CTO Google, the GDPR, customer experience and trust. Author: Pascal Gauvrit - CTO The General Data Protection Regulation (GDPR) has had an enormous impact on every organization operating in the European Union. The GDPR, therefore, strengthens safeguards and so builds trust.

Customer Experience 76

Customer Experience Consumers System Loyalty 76

Forrester's Customer Insights

JANUARY 28, 2020

Yes, you read the title of this blog well: GDPR enforcement is on fire! Fines might not always be particularly high, but our analysis shows that – at least in terms of volume – Data Protection Authorities (DPAs) are rapidly increasing their GDPR enforcement activities.

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Analysis Trends Data Customers 71

mopinion

MARCH 21, 2018

Are you losing sleep at night thinking about the arrival of GDPR? The post GDPR is coming: The impact on digital feedback collection appeared first on Mopinion. If so, you’re not alone. But don’t worry, it’s not too late […].

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Feedback Data How To 78

Amity

MAY 16, 2018

The GDPR officially comes into effect on May 25th, and for SaaS companies, it’s time to finalize their compliance efforts. The EU General Data Protection Regulation (GDPR) is said to be the most important change in data privacy regulation to date. Do you have questions about how the GDPR affects you and your customer data?

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Customer Success Management Policies Data 79

Alliance by IFS

OCTOBER 30, 2018

In alignment with industry standards, Astea is fully compliant with the General Data Protection Regulation (GDPR) that went into effect on May 25, 2018. We have also taken the additional step of enhancing the Astea Alliance field service management and mobility platform to facilitate our customers’ GDPR compliance efforts.

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Meeting Policies Data Measurement 50

Bold360

MAY 24, 2018

The upcoming General Data Protection Regulation (GDPR) that goes into effect this week holds us to this commitment even more so. Our team has been working hard to ensure the product is GDPR ready, thus protecting the personal data of our customers and their end-users. LogMeIn GDPR Readiness Center. In the spirit of?knowledge

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Resources Data Meeting Tools 45

ClientSuccess

MAY 15, 2018

At ClientSuccess, we’ve been working hard to prepare for EU General Data Protection Regulation (GDPR), to ensure that we fulfill its obligations and maintain our transparency about customer messaging and how we use data. Here’s an overview of GDPR, and how we’re preparing for it at ClientSuccess: What exactly is GDPR? .

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Exercises Government Policies Data 40

Eptica

OCTOBER 18, 2017

Date: Wednesday, October 18, 2017 The importance of security and GDPR to the digital customer experience. This will be strengthened by the EU’s new General Data Protection Regulation (GDPR) , which comes into effect on May 25, 2018. GDPR gives consumers new rights over their data, as well as increasing regulations on companies.

Customer Experience 88

Customer Experience Software Trends Consumers 88

Helen Dewdney

APRIL 24, 2018

In a month’s time, On 25 th May 2018 the General Data Protection Regulation (GDPR) comes into force in Britain and the rest of the EU. The EU GDPR website says this: “Any information related to a natural person or ‘Data Subject’, that can be used to directly or indirectly identify the person. Ten ways GDPR will help consumers.

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Consumers Government Banking Data 57

Eptica

NOVEMBER 28, 2018

GDPR and CX - six months on. Author: Pascal Gauvrit - CTO It is now six months since the May 25 deadline for General Data Protection Regulation (GDPR) compliance. Our software has always been built on principles of security and confidentiality, meaning that we were confident that our platform was ready for the GDPR.

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Policies Trends System Meeting 66

SmartMessage Blog

MARCH 13, 2020

The question of what is GDPR prepared as the European Union General Data Protection Regulation came into our lives at this point. GDPR means and stands for a new era in digital marketing and the most significant effort to protect personal data. A Closer Look at GDPR. What Has GDPR Changed in the Digital World?

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Marketing Advertising Consulting Innovation 40

Eptica

MAY 2, 2018

Date: Wednesday, May 2, 2018 Author: Pascal Gauvrit Data Protection and GDPR within Customer Experience. Under the GDPR consumers have the right to find out what data a company holds on them, and to ask for it to be amended and deleted – it is likely that the majority of these queries will be channeled through customer service teams.

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Data Customer Experience Consumers Knowledge Base 49

Talkdesk

DECEMBER 13, 2017

Coming in May 2018, the General Data Protection Regulation (GDPR) will implement the biggest change to European privacy rules in 20 years, with the aim of protecting European Union citizens’ privacy. The point of the GDPR is to protect EU private citizens’ identity rights and personal data. 2: You have 72-hours to report a data breach.

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Contact Center Report Data Communication 40

Forrester's Customer Insights

JUNE 25, 2019

Many organizations — particularly in North America — think that the EU’s General Data Protection Regulation (GDPR) doesn’t apply to them. On May 25, 2018, the day the GDPR went into effect, I happened to be in Canada doing an in-person workshop with a large financial services client.

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Contact Center Customer Service Financial Trends 45

Currency Alliance

DECEMBER 13, 2017

Google Trends highlights that in the last year, searches for GDPR (General Data Protection Regulation) have gone from 0 to 100 on their scale of interest over time. However, what isn’t being discussed so much is what GDPR means for customer loyalty. After all, GDPR is all about customers taking control of their data.

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Loyalty Loyalty Programs Travel Customers 40

inSided

JUNE 5, 2018

You have probably received an absolute ton of GDPR related emails coming from other vendors, and that’s a good thing.

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Data 53

Cyara

JUNE 8, 2022

From the corner office to a customer service agent’s cubicle, one word is filling the airwaves: chatbots. Chatbots are at the top of the wish list for European leaders as varied as chief digital officers, vice presidents of mobile and web capabilities, and customer experience (CX) and contact center leaders.

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Chatbots Self Service Contact Center Resources 67

Cyara

JUNE 8, 2022

From the corner office to a customer service agent’s cubicle, one word is filling the airwaves: chatbots. Chatbots are at the top of the wish list for European leaders as varied as chief digital officers, vice presidents of mobile and web capabilities, and customer experience (CX) and contact center leaders.

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Chatbots Self Service Contact Center Resources 67

Fox Metrics

DECEMBER 29, 2018

It was the day that the EU’s General Data Protection Regulation (GDPR) was enforced. More so, the security and protection of these supplied data from intrusion by unsolicited parties is also an issue to led to the GDPR. You can get the full gist in article 5 of the GDPR. These are basically the purpose of the GDPR.

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Data Guidelines Social Media Policies 40

Martin Hill-Wilson

MARCH 13, 2017

The General Data Protection Regulation (GDPR) hits home 25th May 2018. As a result, the competency gap between actual data protection best practice and the new bar being set by the GDPR is much larger than it should have been. Continue reading GDPR – Could Be The Best Kick Up The Backside at BrainFood.

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Consulting Data Management 53

West Monroe

AUGUST 10, 2018

Take a peek under the hood of Salesforce’s newest offering, Salesforce Shield , which makes defining, executing, and monitoring your organization’s strategy to become GDPR compliant a breeze. By now you have heard that GDPR officially went into effect in May and is a regulation in EU law on data protection and privacy.

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Government Policies Data Tools 40

customer sure

NOVEMBER 9, 2017

If you’re doing business in Europe, you’ve probably caught wind of a major new piece of legislation, the GDPR, landing on the 25th May 2018. We can’t make the GDPR go away, but we can help you make sense of the parts of it that relate to sending feedback forms to your customers. What is GDPR? The GDPR is this update.

Customer Satisfaction 59

Customer Satisfaction Survey How To Feedback 59

Lithium

MAY 15, 2018

And finally, the General Data Protection Regulation (“GDPR”) will fundamentally change the way CX leaders make this all happen. The European Union’s General Data Protection Regulation (GDPR) goes into effect on May 25, 2018 and is the most comprehensive change in data privacy in the last 20 years. Lithium and GDPR.

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Infographics Data Resources Customer Expectations 40

Lithium

MAY 15, 2018

And finally, the General Data Protection Regulation (“GDPR”) will fundamentally change the way CX leaders make this all happen. The European Union’s General Data Protection Regulation (GDPR) goes into effect on May 25, 2018 and is the most comprehensive change in data privacy in the last 20 years. Lithium and GDPR.

Infographics 40

Infographics Data Resources Customer Expectations 40

Lithium

MAY 15, 2018

And finally, the General Data Protection Regulation (“GDPR”) will fundamentally change the way CX leaders make this all happen. The European Union’s General Data Protection Regulation (GDPR) goes into effect on May 25, 2018 and is the most comprehensive change in data privacy in the last 20 years. Lithium and GDPR.

Infographics 40

Infographics Data Resources Customer Expectations 40

Fox Metrics

MAY 19, 2019

It was the day that the EU’s General Data Protection Regulation (GDPR) was enforced. 25th May, 2018 was a historical day in the calendars of both business owners and customers alike. The implementation of this regulation is expected to change and affect the way business is done going forward.

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Data Industry Customers 45

Forrester's Customer Insights

MAY 23, 2023

billion GDPR fine levied against Meta for violation of international data transfer requirements should be a wake-up call for many privacy and business leaders. Read why the €1.2

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Data Customers 26

LiveChat

MAY 11, 2018

As the discussion about data protection brings awareness and as the General Data Protection Regulation (GDPR) is around the corner, let’s check how data protection is beneficial for online users. Also, let’s see how GDPR compliance will make our data safer. What is GDPR. Why you should protect your data?

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Social Media Insurance Fashion Data 47

Ecrion

MAY 24, 2018

Those messages stem from a new European Union law that takes effect on May 25, 2018 — the General Data Protection Regulation, or GDPR. What, though, is the GDPR and what does it have to do with your business? Why is GDPR important? What Does GDPR Do? What Does The GDPR Mean for Your Organization? GDPR Compliance.

Social Media 40

Social Media Policies Data Analytics 40

Ecrion

MAY 24, 2018

Those messages stem from a new European Union law that takes effect on May 25, 2018 — the General Data Protection Regulation, or GDPR. What, though, is the GDPR and what does it have to do with your business? Why is GDPR important? What Does GDPR Do? What Does The GDPR Mean for Your Organization? GDPR Compliance.

Social Media 40

Social Media Policies Data Analytics 40

Fox Metrics

MAY 19, 2019

It was the day that the EU’s General Data Protection Regulation (GDPR) was enforced. 25th May, 2018 was a historical day in the calendars of both business owners and customers alike. The implementation of this regulation is expected to change and affect the way business is done going forward.

Data 40

Data Industry Customers 40

Fox Metrics

MAY 19, 2019

It was the day that the EU’s General Data Protection Regulation (GDPR) was enforced. 25th May, 2018 was a historical day in the calendars of both business owners and customers alike. The implementation of this regulation is expected to change and affect the way business is done going forward.

Data 40

Data Industry Customers 40

Forrester's Customer Insights

MAY 25, 2021

Happy third birthday to the European Union’s General Data Protection Regulation (GDPR), which came into enforcement on May 25, 2018. Despite its teeth, with data protection authorities (DPAs) able to fine companies up to 4% of their global revenues, it thus far hasn’t made headlines for imposing hefty fines.

Data 40

Data Company Customers 40

Hello Customer

MAY 23, 2018

Starting May 25, the EU ’s new privacy law or GDPR (General Data Protection Regulation) goes into effect. If you are willing to give us a minute, we would like to clarify which data can be collected as of now, and how Hello Customer will handle data in light of the new GDPR guidelines. If it is any consolation, ours is too.

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Guidelines Policies Data Company 40

Maru/HUB

APRIL 20, 2018

So, what do you need to know about the impact GDPR will have on Customer Experience? It’s been well documented that GDPR will completely change the way we interact with our customers, but it may come as a surprise that this is an opportunity that some savvy organisations are already embracing.

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Customer Experience Competitive Advantage Customer Journeys Financial 40