Contact Center Talent in These Changing Times, Part 3 – The Rise of the Research Team, Making Executive Leadership Even Stronger
Calabrio
DECEMBER 18, 2020
This data intelligence, in turn, is helping executive leadership to make faster and better business decisions, see new opportunities and even reimagine future directions. The New, Data-Driver Leadership. The rise of research and data analysis in the contact center is changing executive leadership roles.
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