Gainsight

AUGUST 27, 2021

If you’re a product manager, you’re constantly being slammed by figures and opinions. We’ve picked out the best product management KPIs to track if you want to back decisions, focus priorities, secure buy-in, and prove product ROI. Why do product managers need to track performance KPIs? You don’t have to panic. The takeaway?

Net Promoter Score 52

Net Promoter Score Management NPS ROI 52

SurveySensum

JANUARY 24, 2024

One of our long-time SaaS clients, Alice, launched her business a few years ago, and her project management tool skyrocketed as it solved a few drawbacks of existing tools in the market. How to Manage Multiple Feature Requests? How to Manage Multiple Feature Requests? Where you can visualize, manage, and update the requests.

Roadmap 52

Roadmap Feedback Customers Survey 52

Gainsight

MARCH 21, 2022

Pressure is pushing down on product leaders and managers to deliver an unbeatable user experience—and for good reason. Mastering the user experience can drive up everything from revenue and engagement to product growth. Why are user behavior analytics important? Track your user’s path.

Analytics 52

Analytics Roadmap How To Analysis 52

SurveySensum

OCTOBER 17, 2023

A NBFC customer feedback tool is designed to gather, manage, and analyze feedback from customers of non-banking financial companies. This tool also comes with a free version with unlimited surveys, users, and questions. It improves your end-user experience by centralizing all your direct and indirect feedback in one place.

Feedback 52

Feedback Tools Management Knowledge Base 52

Gainsight

AUGUST 23, 2021

Outline: Intro: Overviews the challenge product managers face as they gather feedback from different groups and stakeholders. Explains how it can be difficult to set feature priorities for product roadmaps. Describes why it’s important to creating an effective product roadmap. How to Prioritize Features on Your Product Roadmap.

Data 52

Data Roadmap How To Tips 52

Lumoa

JANUARY 19, 2023

Future state mapping focuses on identifying the desired outcomes that an organization wishes to achieve as part of their customer experience strategy. It helps organizations create a roadmap for future development and determine what changes need to be made in order to reach those objectives.

Customer Experience 236

Customer Experience Net Promoter Score How To Customer Journeys 236

Gainsight

OCTOBER 25, 2021

If you’re a product leader or manager, you’re probably slammed with more feedback than you can handle. Because it feeds off of user experiences, and users are the main driver of your company’s growth, customer feedback loops can be a guiding light for your product roadmap. Dive into user workflows.

Feedback 98

Feedback Roadmap Analysis User Experience 98

Gainsight

AUGUST 22, 2021

Product-led growth (PLG) strategies are making waves in the SaaS industry—and that’s good news for SaaS product leaders and managers. With this feedback lighting the way, you’ll see a clear route to better user experiences and a more valuable product. Master your product roadmap. Master Your Product Roadmap.

Tips 52

Tips Strategy Roadmap Net Promoter Score 52

Customer Bliss

SEPTEMBER 19, 2017

Libby also served as an account manager at Donnelley Marketing Information Services in Stamford, CT where she was responsible for customer acquisition in the advertising, media and telecommunications industries. Year 5: The focus was user experience inside the platform, i.e. interface implementation and product experience.

Chief Customer Officer 97

Chief Customer Officer Customer Journeys Roadmap Telecommunications 97

Gainsight

APRIL 5, 2022

But product leaders and managers know how challenging it can be to keep that growth moving in the right direction. For product leaders and managers who receive feedback from all directions, it can be especially hard to pin down a direction for product roadmaps in these multipronged companies. User expectation gaps emerge.

Company 52

Company Multi-Channel Roadmap Analytics 52

ClearAction

APRIL 17, 2019

CEO’s Guide to Growth through Customer-Centered Management Lynn Hunsaker. In every company where customer experience is a hallmark of their success, the CEO is the ringleader of customer-centered management. Customer-centered management is straightforward business sense. Business Sense. True Definitions.

Management 69

Management Customer Experience Management Financial ROI 69

Gainsight

APRIL 30, 2019

As a product manager, metrics affect every move you make. Today’s Product teams are under increasing pressure to deliver outstanding products and exceptional user experiences. Product analytics provide the insight necessary to evaluate your last roadmap planning session and make informed decisions going forward.

Metrics 65

Metrics Net Promoter Score Management How To 65

Gainsight

JULY 27, 2022

Not only must you focus on areas such as user experience, strategy, and analytics, but you also need to care about how the product is built, marketed, sold, and serviced. As a product manager, you’re taught to develop products not for customers, but for markets. This article originally appeared in FastCompany.

Roadmap 59

Roadmap Government System User Experience 59

Circular Edge

APRIL 22, 2020

to modernize and transform their experiences – especially as individuals, companies & industries look to adapt due to the challenges surrounding COVID-19. Capabilities Whitepaper , which is designed to provide JDE users & managers with a holistic overview of all available tools, features & technologies within the 9.2

Resources 52

Resources Innovation Roadmap Self Service 52

West Monroe

MARCH 14, 2024

We sit in the boardroom alongside investors, CEOs, CFOs, CIOs, and management teams and can translate between the groups that don’t always—in fact, rarely—speak the same language. Latest Client Stories Creating $2.5 ROI Latest Client Stories Creating $2.5

Data 40

Data ROI Banking Financial 40

Gainsight

MAY 3, 2022

To secure more expansion revenue, product managers need to put the product at the center of the customer experience at every stage of the business–from acquisition all the way to expansion. In order to increase expansion revenue, you need to consistently improve your product by enhancing your users’ experiences.

Handbook 52

Handbook Roadmap User Experience Metrics 52

Circular Edge

DECEMBER 1, 2022

Here are some of the highlights from the JDE keynote & roadmap sessions and latest Apps & Tools Release 23. The Oracle JDE team welcomed InFocus 2022 attendees with the JDE keynote and roadmap sessions – and what an exciting way to start the week! User Experience. Order Management. System Automation.

Self Service 52

Self Service Roadmap Tools Resources 52

Centercode

SEPTEMBER 29, 2020

They only see these programs as an insurance plan — a checkbox on top of other investments already made in critical areas like market research, quality, and user experience. Ideas for feature enhancements that drive innovation and your product roadmap. Cross-functional team alignment through concrete customer insights.

Insurance 84

Insurance User Experience Roadmap Trends 84

iCiDIGITAL

JULY 11, 2018

AEM Assets has moved beyond just an integrated web DAM into a full-blown Digital Asset Management platform and Forrester is paying attention. For Digital Asset Management, Forrester focuses on 3 major findings: ability to scale, cross-channel reuse capability, and over technical flexibility for omnichannel delivery. Why it Matters.

Management 40

Management Roadmap Omni-Channel Leadership 40

Totango

FEBRUARY 11, 2022

Delivering a satisfying B2B customer experience is key to staying competitive in today’s SaaS market. Here, we’ll outline a strategic roadmap to developing a winning B2B customer experience strategy. First, we’ll take a look at what B2B customer experience is and why it’s an important priority.

B2B 107

B2B Customer Experience B2C Net Promoter Score 107

Customer Bliss

NOVEMBER 15, 2018

Samantha enlisted the help of her user experience team to put together a comprehensive audit. They needed to gain a deeper understanding of what the experience was like for customers. Samantha says: Customer experience isn’t about just coming up with personas and the needs by persona; I wish I had known that sooner.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

Gainsight

JUNE 17, 2022

Even more importantly, you might miss the chance to achieve what your PLG strategy was designed for—enhanced user experiences, product adoption, and overall business growth. . Moreover, product-led growth focuses all your efforts on improving your users’ experiences. User Sentiment and Feedback.

Measurement 52

Measurement Effort Score Net Promoter Score Handbook 52

GetFeedback

MAY 4, 2018

Rather than working off assumptions, talk to your support agents, your sales reps, and anyone else who has first-hand experience with customers. Get their take before you develop new features and plan the product roadmap. There are plenty of tried-and-true methods for managing feature requests. For starters, use their products.

Strategy 170

Strategy How To Net Promoter Score Customer Centricity 170

Lumoa

AUGUST 23, 2021

Stay agile to meet new needs In March and April of 2020, during the boggiest months of the pandemic, we saw companies being very agile in developing features and reprioritizing product and service roadmaps based on customer requests and feedback.

Customer Experience 236

Customer Experience Social Media Video Analytics 236

Happy or Not

APRIL 4, 2022

More flexibility, more integration and better omnichannel capabilities – those were the three themes in this year’s roadmap introduced in the first blog post of the year. During the first quarter of the year our hard-working concept designers and developers have focused on setting the basis for these developments. Taking the rights steps….

Omni-Channel 69

Omni-Channel Feedback Roadmap Analytics 69

Thematic

JULY 11, 2022

Insights found via the analysis show how you can improve your product, customer service, or employee experience. Here’s how thematic analysis can be applied in the real world: Drive product roadmaps Thematic analysis is awesome when it comes to analyzing subjective feedback like product reviews.

Analysis 77

Analysis Roadmap Banking NPS 77

Qualtrics

FEBRUARY 6, 2019

Below are 10 product experience conferences that you should check out for 2019. The Product Experience Track at X4 Experience Management Summit. Who should go: Everyone in the experience management industry, regardless of position or rank. Design a data-driven product roadmap. Date: March 5-8, 2019.

Conference 33

Conference Management Innovation Roadmap 33

Gainsight

SEPTEMBER 1, 2021

For product leaders and managers, now’s the perfect chance to embrace product growth, and tap into its benefits, as the strategy reshapes the industry. Product growth dives into the user experience and uses product enhancements to lift satisfaction, increase referrals, drive upsells, and grow the product from the inside out.

User Experience 52

User Experience Roadmap Strategy Tips 52

Zonka Feedback

OCTOBER 1, 2022

This strengthens the need for product improvement at every touchpoint of the user experience, be it buying your product, using it, requesting and adding a feature to it, or getting customer service or support in case of queries and concerns. Create Product Roadmaps. Provide Useful Knowledge Base.

Feedback 96

Feedback Knowledge Base Social Media Roadmap 96

Centercode

JUNE 4, 2019

Consider, for example, that the Oculus Quest has a hardware component, software component, the Oculus mobile app, and its own internal app store where players can purchase and manage their games. Testing with customers does the double duty of confirming earlier user research and expanding on it with nuanced attitudes and sentiments.

eBook 66

eBook User Experience Roadmap System 66

PeopleMetrics

FEBRUARY 26, 2018

Keep a finger on the pulse of your end-user experience. How can you empathetically listen to the end-users of your product if you do not have that live intelligence at your fingertips? End-user NPS feedback should be part and parcel with your software lifecycle management and product development process.

NPS 96

NPS Net Promoter Score Company Feedback 96

Guavus

FEBRUARY 17, 2022

This quote from Leonardo de Vinci describes the most exciting challenge I face in product management. Because when you achieve that goal of combining innovation with a rich user experience, things that used to be perceived complicated or unreachable become fluid and easy to process. “Simplicity is the ultimate sophistication”.

NPS 98

NPS Net Promoter Score Customer Centricity Analytics 98

Lithium

AUGUST 3, 2021

Sign up now Influence our roadmap. UI Enhancements in Content Center We have made some UI enhancements to the Content Center to improve the overall user experience. Getting Started as a Community Manager" Onboarding Videos This is a great place to start learning about the features common to most communities.

Roadmap 52

Roadmap Metrics Government Tips 52

AWS Machine Learning

JUNE 28, 2022

First of all, customers with a global footprint can create a consistent user experience across languages and regions. Marta Smolarek is a Senior Program Manager in the Amazon Text-to-Speech team, where she is focused on the Contact Center TTS use case. Outside of work, she loves to go camping with her family.

Roadmap 72

Roadmap Contact Center Examples Brands 72

SurveySparrow

NOVEMBER 28, 2023

User Experience Enhancements: Improving overall user experience with faster, intuitive, and advanced features. Strategic management of this requirement involves recognizing their neutral impact on customer sentiment. Roadmap Alignment: Embed Kano Analysis into your product development roadmaps.

Customer Satisfaction 52

Customer Satisfaction Analysis Roadmap Customer Expectations 52

Quadient

JUNE 22, 2022

The shift to digital-first strategies requires modern customer communications management (CCM) platforms that offer omni-channel design, delivery, and personalization capabilities to deliver the competitive customer experience organizations need. VP of Product Management, CXM. Quadient named a Leader . Options include: .

Omni-Channel 52

Omni-Channel Multi-Channel Communication Roadmap 52

ShepHyken

JULY 12, 2019

In fact, the applicability of AI and its subset, machine learning, is relevant across all facets of the business, including facility management. By integrating machine learning and AI capabilities into your processes, you can optimize the performance of your facilities and staff to drive a positive customer experience.

Customer Experience 106

Customer Experience How To Roadmap Analysis 106