BlueOcean

FEBRUARY 22, 2024

Imagine a partner who not only promises to meet your metrics but goes the extra mile to comprehend the nuances of your customer base, adapting strategies to enhance customer satisfaction and loyalty. They want to workshop risk-reward models with you.

Customer Care 156

Customer Care Entertainment Government Contact Center 156

ShepHyken

APRIL 28, 2024

For context, these are the customers who continue to buy from you over and over again, and should account for the majority of your total sales. My Comment: I’ve been studying how different brands are creating successful loyalty programs. My Comment: Let’s move away from loyalty programs but stay with trends.

Loyalty Programs 71

Loyalty Programs Customer Service Self Service e-support 71

CSM Magazine

AUGUST 4, 2023

In today’s fiercely competitive business landscape, customer engagement plays a pivotal role in establishing enduring relationships with your target audience and fueling business growth. So, let’s explore these customer engagement ideas and discover how they can help you boost your business to new heights.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

ShepHyken

APRIL 14, 2024

Lessons from the Field: 3 Easy Ways to Customize Customer Experiences & Increase Brand Loyalty by Anand Subbaraj (Fast Company) Personalization encourages customers to both return for more service and recommend that service to others. My Comment: This week’s TOP FIVE roundup has a theme: Customer Loyalty.

Net Promoter Score 74

Net Promoter Score Loyalty Programs Customer Service Ecommerce 74

Comm100

OCTOBER 8, 2016

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty. Relationship Marketing Strategies.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

BirdEye

AUGUST 7, 2023

Various marketing techniques and channels are used to reach and engage potential clients who need automotive repair and maintenance services. Customer loyalty: A big part of auto repair shop marketing involves turning first-time customers into long-term advocates. Benefits of implementing a loyalty program A.

Strategy 52

Strategy Sales Marketing Social Media 52

ShepHyken

MAY 13, 2024

6 Must-Haves for Your Restaurant’s Loyalty Program by Cherryh Cansler (Fast Casual) Noodles and Co, Mooyah, Clutch Coffee and Hyve execs discuss why successful loyalty platforms feature 1. Engaging offers and new products. My Comment: You will want to read this article if you own a restaurant and have a loyalty program.

Customer Service 74

Customer Service Loyalty Programs Customer Retention Metrics 74

One Millimeter Mindset

MARCH 6, 2019

Post sale execution experience makes or breaks customer experiences. Why jeopardize customer loyalty, success and retention by making assumptions about what happens next? Then, the original sales professional is not part of these critical, post sale steps. So are our post sale execution experiences. . Here’s why.

Sales 68

Sales Customer Confidence Touchpoint Communication 68

One Millimeter Mindset

AUGUST 23, 2018

Any of the plethora of scoring systems which measure customer satisfaction and loyalty. Once they consummate the sale, and the contract is signed, they hunt up their next deal. Then, post-sales customer support teams often find themselves in fire-fighting mode. Not how awesome the pre-sale activities and customer courtship are.

Customer Retention 133

Customer Retention Sales Measurement Loyalty 133

One Millimeter Mindset

SEPTEMBER 16, 2019

Especially when these omitted details surface, often inconveniently, both pre- and post-sale. Most of the time, these professionals are involved in the post-sale care and feeding of customers, once a sale is consummated. At “that” final meeting, when the sale is assumed, but not yet closed. Something different?

Sales 72

Sales Return on Investment Meeting Customer Retention 72

Experience Investigators by 360Connext

DECEMBER 15, 2023

It’s part of their internal communications and employee engagement rhythm. Engaging others in the act of customer journey mapping through a workshop or presentation is a great way to communicate directly about the customer experience. This means communicating often and earnestly. Share what is next as you improve the journey!

Communication 304

Communication Tips Customer Journeys Customer Experience 304

Experience Investigators by 360Connext

FEBRUARY 9, 2021

Customer-focused employees across marketing, sales, HR, and other departments want to know if new CX initiatives are worth pushing for. This often gets translated into the following business text: SALES! MORE SALES! There is a basic understanding that investing in sales means earning business results. Absurd, right?

Customer Experience 261

Customer Experience Effort Score Net Promoter Score Culture 261

ShepHyken

OCTOBER 23, 2023

And caring is the foundation of trust and the preamble to loyalty. When customers know you care, you create an emotional connection that fosters trust and loyalty. When customers know you care, you create an emotional connection that fosters trust and loyalty. My Comment: Do your customers know you care about them?

Customer Service 65

Customer Service Contact Center Loyalty Tips 65

TechSee

AUGUST 14, 2023

Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work. Before joining HotDoc, Agnes spent 4 years at Apple.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Lumoa

MAY 5, 2022

Good customer experiences affect customer satisfaction and loyalty and have become a significant strategic differentiator that can strengthen your brand. It can open up new opportunities, additional sales and long-term customer relationships. They will help to improve both engagement and decisions.

Strategy 277

Strategy Customer Experience How To Analysis 277

ECXO

APRIL 18, 2024

Another time, he had to mediate between a frustrated customer and an indifferent sales representative who had sold the customer a product that didn’t meet their needs. His desk mate, a giraffe named Gina who worked in the sales department, began to notice the difference in Jose’s interactions with customers.

Customer Experience 93

Customer Experience Customer Centricity Chief Customer Officer Culture 93

One Millimeter Mindset

SEPTEMBER 6, 2018

That critical time-period, the post-sale handoff of the contract for execution, involves more than a digital document passing through a CRM. Listen in on my latest video about post sale customer abandonment, and how it negatively impacts customer retention. Everyone who takes care of the customer, post-sale. Think about it.

Customer Retention 48

Customer Retention Sales CRM Customers 48

ShepHyken

FEBRUARY 12, 2024

Why Hyper Personalization Should Be Part of Your Marketing Strategy by Erwin Busselot (Label & Narrow Web) Consumers today are increasingly engaging with brands that deliver tailored services, offers and communications. Both assume that their loyalty is a privilege and an earned reward, respectively.

Self Service 69

Self Service Customer Service Social Media Ecommerce 69

ShepHyken

OCTOBER 1, 2023

How to improve Customer Loyalty and win over shoppers by Patrick Overall (The Retail Bulletin) We know it might seem a bit too early to be thinking about it, but, Black Friday, Cyber Monday, and the holiday season is just around the corner. My Comment: What I’m about to write may lead you to believe I don’t like this article. What an honor.

Customer Service 67

Customer Service Contact Center Average Handle Time Customer Service Strategies 67

SurveySensum

JANUARY 26, 2024

The customer journey is dynamic and multifaceted, encompassing stages from awareness and consideration to purchase and post-purchase engagement. From the initial interaction to the post-purchase engagement, we will understand each phase, uncovering the touchpoints that shape the customer journey. Decoding the Customer Journey Stages 1.

Customer Journeys 52

Customer Journeys Social Media Touchpoint Tips 52

One Millimeter Mindset

SEPTEMBER 24, 2018

When your sales CRM tells you what the next step to close the customer should be, do you ever ask yourself whether this step makes sense? Hire me to speak or conduct a workshop at your next corporate or association event. Create a more engaged and profitable workforce relentlessly focused on customer success and customer retention.

Strategy 213

Strategy B2C Customer Retention B2B 213

ReviewTrackers

MARCH 24, 2021

Therefore, to improve customer retention in banking, organizations must focus on becoming more customer-centric — and delivering experiences that wow, delight, and inspire loyalty. Staying engaged and in regular communication with your banking customers beyond their branch visits can make a big impact on your customer retention efforts.

Customer Retention 123

Customer Retention Banking Customer Experience Strategy 123

eglobalis

OCTOBER 1, 2017

The CXPA supports the professional development of its members and advances the field of Customer Experience, Customer Insights, People Experience, Analytics, Sales, Marketing and Care. Workshops of the best CX community around the globe. Sponsorship and engagement in global events. We invite you all to speak with us and engage.

Customer Experience Professionals 153

Customer Experience Professionals CEM Customer Experience Customer Experience Management 153

One Millimeter Mindset

DECEMBER 5, 2018

Engaged employees are not necessarily relentlessly curious employees. In general, employee engagement focuses on the value of perceived, and measured, employee-centric experiences. However, do engaged employees, effectively and impactfully, pay employee experiences forward? When engaging with and serving customers?

Engagement 63

Engagement Culture Employee Engagement Employee Experience 63

One Millimeter Mindset

JUNE 23, 2020

Similarly, do you spiel the sales blah-blah-blah long enough to close a contract? Without any real intention of walking your story to create post-sale continuity to retain clients? Engage me to present one of my One Millimeter Mindset speaking programs, workshops, coaching and mastermind groups. The never-ending story.

Sales 110

Sales Resources Communication Groups 110

Customer Guru

AUGUST 8, 2018

His areas of expertise, among others, are customer acquisition, customer development, and customer loyalty. She has over 30 years of experience in the industry and is renowned for her powerful presentations and workshops. He has vast experience in driving profitable sales growth through more loyalty-inspiring customer experiences.

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Customer Journeys 130

One Millimeter Mindset

SEPTEMBER 5, 2018

How are your best value added customer experience efforts sabotaged, both pre- and post-sale? The sales-engineering interface®, where business and operations intersect, creates value added customer experience. Contact me today to discuss the speaking program and workshops which make the most sense for your organization, tomorrow.

Customer Experience 96

Customer Experience Customer Retention Sports Sales 96

SurveySparrow

NOVEMBER 28, 2019

The in-depth learning sessions, the opportunity to meet and have penetrative conversations with visionaries and of course, the hands-on workshops on cutting-edge technologies, etc. You can attend sessions and workshops where you will learn more about the importance of machine learning and AI in CX.

Conference 96

Conference Customer Experience Customer Journeys Omni-Channel 96

Magellan Solutions

JULY 11, 2023

Embracing customer experience outsourcing strategies is a game-changer for maximizing customer engagement. SMEs must prioritize customer satisfaction and loyalty to have an edge. A satisfying customer experience encourages brand loyalty, produces repeat business, and draws in new clients via positive word-of-mouth.

Customer Experience 75

Customer Experience Customer Journeys Net Promoter Score e-support 75

Lumoa

JULY 17, 2023

However, according to Zendesk, only one-third of companies are omnichannel, which means there are still many opportunities for companies to adopt channels and provide experiences that foster loyalty. Enhanced user experience: Unique, functional, and compelling AR experiences attract new customers and increase sales.

Customer Experience 208

Customer Experience Strategy Self Service Chatbots 208

SurveySensum

FEBRUARY 27, 2024

Not only that, employee satisfaction has a great impact on your customer loyalty because companies with an employee engagement program reported enjoying 233% greater customer loyalty. Because when you are satisfied, you are more engaged, productive, and likely to contribute meaningfully to the organization’s goals.

Metrics 52

Metrics Strategy Employee Engagement Culture 52

One Millimeter Mindset

JUNE 30, 2020

Serving nothing more substantial than an inside-out marketing and sales purpose, via a pre-packaged library. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. Why rely on a hit or miss storytelling strategy to acquire and retain clients? Delivered virtually or in-person.

Strategy 120

Strategy Sales Communication Management 120

One Millimeter Mindset

AUGUST 27, 2018

Also, after the customer service rep, sales rep, engineer, field sales service rep, Quality professional departs, the customer asks themselves: “What just happened?”. Simply by being engaged, tuned-in and interested. Engage me to speak or conduct an interactive workshop at your next corporate or association event.

Innovation 86

Innovation Customer Experience Customer Retention Sales 86

Second to None

AUGUST 30, 2018

Ryan is an expert search, social and content marketer, he leads Elevation Marketing’s digital strategy department, helping brands achieve their business goals, such as improving sales and market share, by developing integrated marketing strategies distinguished by research, storytelling, engagement and conversion.

Social Media 94

Social Media Loyalty Advertising Feedback 94

One Millimeter Mindset

JULY 3, 2018

Enjoy these top 5 collaborative workforce innovation and engagement picks from readers. Start moving one millimeter forward, towards Collaborative Workplace Innovation and Engagement, today! Engage me to speak or conduct an interactive workshop at your next corporate or association event. What are you waiting for?

Innovation 44

Innovation Engagement Roadmap Customer Retention 44

CSM Magazine

JUNE 14, 2023

Additionally, having a responsive customer service team ready to assist with any issues or inquiries can go a long way in building trust and loyalty in your online customer base. By leveraging social media, you can engage with your audience and build long-lasting relationships.

Customer Service 52

Customer Service Social Media CRM Retail 52

One Millimeter Mindset

JULY 9, 2020

Professionals involved in the post-sale care and feeding of newly-acquired customers. First, these post-sale people offer clients insight into what’s next and what’s new in your company’s product, service, and system offerings. But, because of the post-sale support continuum and new product innovation your company offers them.

Company 96

Company Sales Leadership Innovation 96