Experience Investigators by 360Connext
OCTOBER 17, 2023
THIS is why convincing executive leadership to prioritize and invest in CX initiatives can be a challenge. And yet, leadership buy-in is a critical part of customer experience success. Let’s get some leadership attention for what we really need. But it can’t be a priority without funding, resources, and defined outcomes.
ECXO
MAY 16, 2024
Customer-centric leadership – what does it mean? In an increasingly competitive world where customer needs and expectations are continuously evolving, the concept of “customer-centric leadership” has become a cornerstone for driving successful businesses. But how does EX affect CX?
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InMoment XI
NOVEMBER 30, 2023
Engage with Your Audience: Build strong relationships with your audience through active engagement. Measure Your Success: Crafting an effective brand reputation strategy is not a one-time endeavor; it’s an ongoing process that requires continuous evaluation and adaptation.
InMoment XI
MAY 4, 2022
Leadership and Loyalty. Effective leadership. By no surprise, employees who trust and respect the leadership of an organization often feel more empowered and motivated to do their best, which reduces employee turnover and its costs. Measure the Right Things. Remember that not all projects take the same amount of time.
Speaker: Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC
Key ingredients which are nearly impossible to measure, yet everyone knows when they’re missing. The only sustainable way to get these human experiences is with employee engagement. Employee engagement requires great leadership. But no one has yet to nail down an exact leadership “score” which guarantees success.
The DiJulius Group
APRIL 21, 2024
Employee Engagement Has Fallen to an 11-Year Low; Gen Z & Work from Home Dropping the Most A new Gallup study reveals employee engagement has fallen to its lowest point in 11 years. Read Full Article The post Employee Engagement Has Fallen to an 11-Year Low appeared first on The DiJulius Group.
CX Journey
NOVEMBER 8, 2017
Image courtesy of Pixabay Why is employee engagement at an all-time low? When you think about those questions, combined with what I wrote in my post on Employee Engagement: A Confluence of Passion and Purpose. That engagement comes from within the employee, and yet the company has a role in it, as well. And yet, so true.
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