One Millimeter Mindset

JANUARY 14, 2021

When you are managing teams for innovation, everyone focuses on creating better and better solutions. The concept and execution of managing for innovation is a hot topic in my keynotes, workshops and coaching. Because managing teams for innovation causes you and your team to innovate, as well. Not really.

Innovation 91

Innovation Management Leadership Meeting 91

Lumoa

MAY 5, 2022

A holistic understanding of customer experiences can help close the gap, strengthen the brand and open up new opportunities for profitable growth. Good customer experiences affect customer satisfaction and loyalty and have become a significant strategic differentiator that can strengthen your brand.

Strategy 277

Strategy Customer Experience How To Analysis 277

TechSee

AUGUST 14, 2023

Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

SurveySensum

FEBRUARY 27, 2024

In fact, happy and satisfied employees are 13% more productive than unhappy and dissatisfied employees. Not only that, employee satisfaction has a great impact on your customer loyalty because companies with an employee engagement program reported enjoying 233% greater customer loyalty.

Metrics 52

Metrics Strategy Employee Engagement Culture 52

ClearAction

JANUARY 8, 2024

More expense to retain customers: loyalty incentives, customer success, etc. Anything you do that bothers employees or partners costs you! Myopic management, quiet quitting, and sloppy handoffs cause missed opportunities. Higher costs to serve: customer service, returned materials, remedies, etc.

Customer Centricity 62

Customer Centricity ROI Policies Chief Customer Officer 62

Customer Guru

AUGUST 8, 2018

Adam is a globally recognized expert on customer experience. He is the co-founder and director of Genroe, a consultancy that specializes in Net Promoter®, customer feedback management, data analysis, and customer experience management. Amanda is a highly experienced customer experience consultant, adviser, and writer.

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Customer Journeys 130

Calabrio

MAY 10, 2019

In this foundational course, Michael Chiu, Sr Director Analyst at Gartner, will walk you through what customer experience is, how to get started and how to measure your progress. How Superior Employee Experience Drives Superior Customer Experience. Thursday, 23 May 10:45 am.

Technology 100

Technology Customer Journeys Customer Experience Self Service 100

Beyond Philosophy

OCTOBER 29, 2020

Changing the culture within your organization is vital if you want to deliver a Customer Experience that fosters customer loyalty and retention. I was running a workshop with a utility client many years ago about the concept of Customer Experience. The effect was that the team never saw their manager in person at all.

Culture 167

Culture Airlines Call Center Customer Centricity 167

CX Journey

SEPTEMBER 8, 2016

Fact : Without your employees, you have no customer experience. The linkage between employee experience and customer experience has been proven. It's real, and your employees matter. What is the employee experience? Let's go back to listening to employees and improving the employee experience.

Customer Experience 80

Customer Experience Customer Journeys Employee Experience Culture 80

One Millimeter Mindset

DECEMBER 15, 2020

Each time I ask this question at speaking engagements , workshops or coaching sessions , attendees engage in a flurry of activity. Also, they report to the same manager that you do. Consequently, is your manager your only internal client? First, they create top-of-mind lists of internal clientele they serve.

Exercises 88

Exercises Innovation Leadership Report 88

ECXO

APRIL 26, 2023

The partnership is critical to creating a seamless and consistent customer and employee experience across all touchpoints. High levels of customer satisfaction, loyalty and advocacy are built on well-designed user experiences; products and services that customers want and need. The reason?

Chief Customer Officer 52

Chief Customer Officer Net Promoter Score Competitive Advantage ROI 52

ShepHyken

OCTOBER 27, 2023

Foster Community and Networking Opportunities One of the main attractions of flexible workspaces is the opportunity to connect and collaborate with like-minded professionals, so bring it!

Customer Experience 57

Customer Experience Sports Innovation Feedback 57

Storyminers

JULY 6, 2020

Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. Bill has over thirty years of luxury resort/club management experience. Annette Franz.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

SurveySensum

MARCH 5, 2024

You know organizations that encourage a feedback culture are 24% more likely to experience high innovation. And that’s exactly why employee feedback is not to be taken lightly. It is a direct, efficient tool that will propel your workplace to greater heights, enhancing employee experience. Doesn’t that sound wonderful?

Culture 52

Culture Feedback Survey Employee Engagement 52

One Millimeter Mindset

APRIL 28, 2020

How do you create virtual employee experiences and client experiences? During my last virtual workshop last week, I held up the furry bedroom slippers I wore. Contact me to learn more about bringing one of my virtual keynotes, workshops and presentations to your next meeting. One millimeter at at time.

Meeting 89

Meeting Video Conference Communication 89

Storyminers

JULY 6, 2020

Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. Bill has over thirty years of luxury resort/club management experience. Annette Franz.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ClearAction

JANUARY 6, 2021

Another interesting thing about this list of obvious CX excellence needs is it’s not necessarily in the average customer experience manager’s scope of control or influence. Here are 21 tips for achieving 2021 customer experience excellence in these areas and beyond: 1) Stop referring to customer experience as interactions.

Tips 77

Tips Customer Experience Net Promoter Score Customer Journeys 77

Customer Guru

AUGUST 21, 2018

He helps brands achieve improved customer experience, customer loyalty, and branding by his keynote speaker presentations and workshops. She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI. Kate Leggett Follow @kateleggett. Lincoln Murphy Follow @lincolnmurphy.

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

One Millimeter Mindset

JUNE 11, 2020

In spite of our efforts to administer and manage the details. Engage me to present one of my One Millimeter Mindset speaking programs, workshops, or mastermind groups. And, in our continuously changing 4 th Industrial Revolution business environments, these are continuous changes. Because our environments are complex. Contact me here.

Course 89

Course Industry Communication Tools 89

One Millimeter Mindset

MARCH 6, 2019

Post sale execution experience makes or breaks customer experiences. Why jeopardize customer loyalty, success and retention by making assumptions about what happens next? Someone else is handling this” or “I entered this step into our project management system. When, in fact, nothing is happening, at all.

Sales 68

Sales Customer Confidence Touchpoint Communication 68

Wootric CX Blog

FEBRUARY 14, 2019

Why we love Angus: He’s the Customer Experience Manager at Sendoso and prides himself in “helping people connect the old fashion way.” But if you don’t have hard facts attached to them … then your management team will [ignore these points].” Angus Yang. Bruce Temkin. ” Jeanne Bliss. Jeannie Walters.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

One Millimeter Mindset

JUNE 2, 2020

Contact me here to discover and discuss how I can best serve you with my keynotes, breakout sessions and workshops. Tell the Stories Employees and Clients really need to Hear. I’d love to bring that timely and relevant keynote, breakout session, workshop to your next team, organization, or conference table. Build trust.

Conference 80

Conference Communication Innovation Tools 80

One Millimeter Mindset

SEPTEMBER 10, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Leadership 89

Leadership Course Meeting Communication 89

SurveySparrow

JUNE 20, 2023

A positive customer service experience plays a crucial role in building customer loyalty and fostering long-term business relationships. How to Create an Excellent Customer Service Experience Customer service is the cornerstone of a successful business. Employee welfare has a major impact on business success.

Examples 52

Examples Customer Service Customer Experience Exceptional Customer Service 52

One Millimeter Mindset

DECEMBER 9, 2019

Telling your story impacts employee experience and client experience. Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or Storytelling Master Classes. Across the organization and throughout your clients’ organizations, as well. Take the next steps.

Employee Experience 66

Employee Experience Communication Trends Engagement 66

One Millimeter Mindset

MAY 28, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Entertainment 89

Entertainment Meeting Leadership Groups 89

One Millimeter Mindset

MAY 26, 2020

Babette Ten Haken’s One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines. So you build trust and lead to retain employees and clients.

Exercises 114

Exercises Communication Measurement Tools 114

One Millimeter Mindset

SEPTEMBER 3, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. And then, do you know what to do next? Planning your next team, corporate or association meeting? Delivered virtually or in-person. Contact me here.

Leadership 118

Leadership Innovation Meeting Course 118

One Millimeter Mindset

MAY 12, 2020

The people you call on, even when there is nothing to buy, or sell, or fix or design or manage. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines. Build trust.

Resources 82

Resources Innovation Communication Sales 82

One Millimeter Mindset

SEPTEMBER 11, 2019

And, create an employee experience, an audience experience. Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. Professionally relevant acronyms and certifications certainly are qualifiers of professional credibility.

Employee Experience 71

Employee Experience Meeting Communication Engagement 71

One Millimeter Mindset

JANUARY 21, 2021

Regardless of whether you sell, manage, measure and fix and control, or serve. Which is what you and I address, together, in my keynotes, workshops and mastermind program s. Will your project or business cases undersell your team’s value? What is your track record of success?

Leadership 81

Leadership Return on Investment Innovation Groups 81

Russel Lolacher

MAY 1, 2023

She’s recently facilitated creator workshop called the how to recognize when you’re being bullied in the workplace. What’s your best or worst employee experience? Rita Chand Well, given the topic today, how about I share my best work experience. And she was amazing. We made a great team. Rita Chand Sure.

Culture 98

Culture Course Communication Employee Experience 98

One Millimeter Mindset

DECEMBER 8, 2020

My One Millimeter Mindset virtual and in-person speaking programs and workshops leverage Voice of the Customer design methodology and storytelling to move individuals, teams, departments and organizations one millimeter beyond yesterday’s tools and today’s comfortable professional habits and mindset.

Innovation 115

Innovation Leadership Meeting Groups 115

ShepHyken

MAY 1, 2023

U$ 402bn is on the Table for Brands That Simplify Their CX and EX – Here’s Why by Ricardo Samuel Saltz Gulko (Eglobalis) Simplicity is an essential aspect of customer and employee experience that can greatly impact a company’s success and its ability to innovate. My Comment: Another one of my favorite topics is customer loyalty.

Customer Service 13

Customer Service Customer Retention Loyalty Customer Service Training 13

One Millimeter Mindset

JULY 23, 2020

My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines. Retain employees and clients. Click on this link f or a complementary 15-minute discovery call with me. Build trust.

Strategy 96

Strategy Connections Communication Tools 96

One Millimeter Mindset

AUGUST 25, 2020

My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines. Retain employees and clients. Build trust.

Healthcare 87

Healthcare Communication Innovation Tools 87

One Millimeter Mindset

SEPTEMBER 17, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. By better serving each other, you are better able to serve your clients together. One Millimeter Mindset. Planning your next team, corporate or association meeting? Delivered virtually or in-person. Contact m e here.

Exercises 106

Exercises Meeting Leadership Communication 106