Optimove

DECEMBER 4, 2023

What is Email Segmentation? Email segmentation is a targeted marketing strategy that involves categorizing an email list into distinct segments based on specific criteria such as demographics, behavior, or preferences. How does Email Segmentation Work? This increases the likelihood of recipients engaging with your emails.

eBook 52

eBook Groups Metrics Strategy 52

Totango

NOVEMBER 16, 2023

That’s why Totango now offers powerful integrations with leading email and scheduling providers, including Gmail , Outlook , Google Calendar , and Outlook Calendar , to help make every touchpoint, every moment, and every communication with customers more streamlined and effective. billion active users worldwide. Not a problem.

Customer Success 107

Customer Success Touchpoint Meeting Interaction 107

BirdEye

DECEMBER 8, 2023

Email continues to be a dominant communication channel, with 73% of businesses relying on it for important announcements. In fact, 38% regard email as their most effective means of communication. But we’ve all dealt with the frustration of unreturned emails and missed connections. Need a quick answer?

Examples 110

Examples Communication Feedback Meeting 110

GetFeedback

DECEMBER 26, 2019

A good customer thank you email can go a long way in creating a great customer experience and brand perception. Use these 5 tips to craft the perfect note.

Tips 221

Tips Customers Brands Customer Experience 221

GetFeedback

DECEMBER 26, 2018

Believe it or not, a simple customer “thank you” email can go a long way in creating a positive customer experience and brand perception. In this article, we’ll go over the five key factors that contribute to a successful “thank you” email. 5 tips for writing a customer “thank you” email. Know the purpose of the email.

Customers 230

Customers Customer Satisfaction Feedback Examples 230

GetFeedback

NOVEMBER 20, 2018

Want to really step up your email survey game? Sending surveys by email is one of the most popular survey distribution methods today. However, email surveys must first overcome a major inbox hurdle: getting opened. Let’s take a look at five survey email subject line strategies that set your survey up for success.

Survey 246

Survey Strategy Tips Culture 246

BirdEye

NOVEMBER 7, 2023

As customers verify your brand’s reputation on top car review sites , you need to ensure that your email marketing strategy also delivers to meet their expectations. Car sales emails are a crucial part of that effective communication strategy. All the email screenshots are from Really Good Emails.

Sales 115

Sales Automotive Tips Advertising 115

Optimove

SEPTEMBER 14, 2023

What are the invaluable insights into the complexities, best practices, and essential industry concepts that shape the path to achieving optimal email deliverability? Notably, our collaboration with Dana Carr, Director of Email Marketing, and the email team at Optimove has provided us with particularly noteworthy insights.

B2C 52

B2C Industry Connections Marketing 52

Optimove

NOVEMBER 27, 2023

Why It Matters: Lifecycle email marketing is a strategic approach that involves sending targeted and timely emails to customers throughout their entire journey with a brand. Welcome Series Welcome emails set the tone for a lasting relationship. Send a series of welcome emails over several days or weeks to new subscribers.

Strategy 69

Strategy Marketing Loyalty Customer relationships 69

CSM Magazine

MARCH 25, 2024

BigChange has developed a handy tool using Artificial Intelligence (AI) to automatically draft emails. The ‘Draft My Email’ feature transforms brief notes into consistently accurate, professional emails. Draft My Email prepares a message for review which can then be copied and tweaked before being sent.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

Blueshift

JUNE 5, 2023

In this blog, we will review key areas that you should double-check when setting up your organization’s email marketing campaigns (you may also refer to our Email Dos and Don’ts blog). Your content holds the highest level of actionable potential within your entire email marketing program.

Marketing 52

Marketing Customer Experience Customers 52

Kayako

MAY 25, 2017

3 common emails support receive: In my experience, most emails we receive in support fall into into three buckets: I love you, but here are the things that you need to change. An example for the “I love you” email: Hey y’all!I’ve Have you seen these emails or something that looks like them before?

How To 281

How To Customers Examples Customer Experience 281

Helpware

JANUARY 10, 2023

Despite the popularity of instant messaging, chat, and social media, you shouldn't give up on email just yet. In addition, email support is a reliable workhorse in the customer service industry. When used for personal purposes, sending and receiving emails usually doesn’t convey a false sense of urgency.

Customer Service 67

Customer Service Marketing Social Media Tools 67

Optimove

DECEMBER 19, 2023

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Having a good email segmentation strategy is instrumental in increasing consumer engagement, ultimately leading to higher conversion rates. One segmentation approach could be based on the age of the students involved.

Strategy 59

Strategy e-support Lifetime Customer Retail 59

mopinion

MARCH 18, 2022

It’s 2022, and you’re probably wondering if your email marketing efforts are still paying off. surfacing that enable digital marketers to reach out to their customers (such as video marketing and webinars), email marketing still remains one of the most effective. In fact, according to […]. In fact, according to […].

Feedback 97

Feedback Video Marketing Customers 97

Steve DiGioia

JUNE 3, 2021

Whenever there was an issue to be resolved or a problem that’s taking longer than expected to figure out, he would say “Send (name) an email and “CC” me”. He thought that, just because the boss was copied on the email, it would make the email recipient respond quicker and act on the request right away. TipsOnThursday.

Tips 130

Tips Leadership Innovation Communication 130

ShepHyken

JANUARY 1, 2021

Sh e provides tips and examples of how to improve the customer experience with automated support emails. Email automation is a way to keep your customers happy. The emails for customers are often unclear and sound super generic and impersonal. That’s why improving communication in automated support emails is a big opportunity.

Customer Service 150

Customer Service How To e-support Tips 150

ShepHyken

JULY 14, 2023

He writes about building and maintaining strong customer relationships through effective email communication. Email communication is essential to building and maintaining strong customer relationships. One of their biggest mistakes is using generic email templates. Write emails that speak directly to the segment and their needs.

Customer relationships 62

Customer relationships Communication Tips Customers 62

BirdEye

MAY 5, 2023

Using a Gmail or Hotmail email address can make you look unprofessional. But the truth is many business owners don’t know what a professional email address is supposed to look like, nor how to create one. These professional email address format tips are easy to incorporate. Table of contents What is a professional email address?

Examples 94

Examples Tips Sports Software 94

Comm100

SEPTEMBER 10, 2020

Email is a foundational pillar of customer support. Research shows that 91% of consumers use email daily. And yet, although companies have had a long time to perfect their email customer communications, many still fumble when it comes to this support channel. emails are needed on average to resolve an issue, compared with 1.7

Omni-Channel 130

Omni-Channel Social Media System Report 130

Comm100

SEPTEMBER 10, 2020

Email is a foundational pillar of customer support. Research shows that 91% of consumers use email daily. And yet, although companies have had a long time to perfect their email customer communications, many still fumble when it comes to this support channel. emails are needed on average to resolve an issue, compared with 1.7

Omni-Channel 130

Omni-Channel Social Media System Report 130

Optimove

JULY 20, 2023

What is email deliverability? Email deliverability measures the ability of an email to reach a recipient’s inbox without being filtered out or marked as spam. Moreover, it ensures that emails are successfully delivered to the intended recipients and they are not blocked or left undelivered.

Metrics 40

Metrics ROI Return on Investment Loyalty 40

Feedbackly

FEBRUARY 23, 2023

Email surveys are one of the oldest and most popular methods of data collection. Most people use email for their day-to-day professional and personal activities, which makes it a great channel through which you can reach out to your customers. Also, sending out an email is easy, convenient, and cost-effective.

Survey 52

Survey Net Promoter Score Effort Score Feedback 52

Help Scout

AUGUST 22, 2023

Comprehensive guide with all of the details you need to measure, benchmark, and reduce email response times for your customer service team. Read the full article

Tips 88

Tips Measurement Customer Service Customers 88

Kustomer

OCTOBER 1, 2022

Meanwhile, an immeasurable number of emails are still being sent and received. So if the future of customer communication is messaging, why is it still important for businesses to put their energy and resources into email customer service? What Is Email in Customer Service? How to Handle Angry Emails.

Customer Service 97

Customer Service Software Customers Communication 97

Blueshift

MARCH 29, 2023

While creating content is certainly an important use case, it’s just one of many ways marketers can use AI to their benefit, especially in email marketing. Here are five ways you can start using AI in your email marketing strategy to maximize ROI:

Marketing 97

Marketing ROI Customer Insights Tools 97

Zonka Feedback

NOVEMBER 2, 2023

One of the best ways to do this is by crafting and sharing compelling survey invitation emails. Creating an effective survey is one step, but the key to successful surveys lies in convincing a large number of customers to take the survey and provide their valuable feedback.

Feedback 59

Feedback Survey Measurement Customer Satisfaction 59

Optimove

JANUARY 23, 2024

Learn more about how to master marketing email design every time with these five tips. With billions of mobile phone users worldwide , it’s crucial to design your emails for mobile users in the smartest way possible. Moreover, if the email takes too long to load, it’s likely to be deleted in less than three seconds.

Tips 59

Tips eBook User Experience Engagement 59

Help Scout

AUGUST 22, 2023

When writing customer service emails, you want to be sure you’re communicating clearly. Here’s the playbook. Read the full article

Communication 81

Communication Customer Service Customers 81

Russel Lolacher

FEBRUARY 23, 2021

After a quick Google search of email as an internal communications tool, I found lots of articles about how it should be ditched as a way to engage employees. People are just generally bad at emails. Here’s the thing about email though, it’s what people are comfortable with. Email Etiquette. People hate it.

Communication 129

Communication Employee Engagement Fashion Policies 129