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I’m the new Khoros Community Manager and I’m excited to be a part of such a vibrant and helpful community! April and May were filled with a lot of great conversations. Don’t miss the post about how to create exclusive groups in your Community. MORE
Outside the question of which marketing attribution model to use, some key stakeholders need to take a step back and understand the basics. What is attribution, and why is it important? MORE
The COVID-19 pandemic has changed the way we live and work beyond measure. With social distancing and travel restrictions in place, organizations have been forced to look at different ways of operating their businesses. Work-from-home employees are the new normal. MORE
The month of June brought interesting news and posts, as usual! In case you missed it, you can learn about the meaning of the various feeds on a Khoros Community, and read a recent post about 3 Reasons to Attend Khoros Engage this September. MORE
Many enterprise companies find themselves without either a tool or platform that gives a unified customer experience across multiple products. As a result, the customer can often experience a disjointed. MORE
Role: VP of Customer Success Location: Greater Chicago Area, US Organization: Lucas James Talent Partners As a VP of Customer Success, you will act as the Executive Sponsor for multiple fortune 100 clients. Develop and foster executive level relationships within clients. MORE
Happy New Year everyone! We hope you had a relaxing holiday break! We’re feeling refreshed and excited to get back into the swing of things. MORE
Happy holiday’s to those who celebrate! November was full of engaging discussions and helpful solutions like 's What permissions allow viewing the company key? , 's How can I track the number of unanswered posts over time? , and 's How much members use search. MORE
An attribution model isn’t something you build with rubber cement and paint. Rather, it’s the process a marketing team sets up to determine which pieces of content are responsible for achieving their marketing goals. This lets teams make more informed decisions about marketing efforts and budget. MORE
The power of ROI (return on investment) is undeniable when measuring customer experience. Even a small increase in positive customer experience (CX) can propel your revenue to new heights, increasing company profits considerably. MORE
The last two months came with big updates for Khoros. In August, Jack Blaha, Khoros’ new CEO introduced himself to the community and shared his plans for Khoros. In September, we celebrated the community’s 11th anniversary and unveiled our new name, Atlas , during Engage. MORE
When first learning about attribution, the phrase “wholesome attribution” can be a little confusing. This doesn’t refer to the moral or physical quality of the marketing attribution strategy, like you might think about a wholesome bit of fun. MORE
We’ve often described modern technology as highly sophisticated, highly connected, and continuously iterative. The rapid-fire changes of 2020 didn’t change that — in fact, it brought those qualities into sharper relief. MORE
We’re back with a new Community Highlights for October. Let’s jump right in, shall we? We’re proud to share that Khoros was a strong performer in The Forrester Wave TM : Social Suites, Q4 2019! Read 's article to learn more about The Forrester Wave TM : and key takeaways from the report. MORE
Digital marketing attribution has proven to be one of the most significant challenges facing marketers today. MORE
January got off to a fast start, and that, unfortunately, included an attack on the Khoros Marketing Platform. For those affected, we truly appreciate your patience and feedback as we worked through the week to resolve this. MORE
Against the backdrop of wild economic uncertainty, Customer Success has been the failsafe of SaaS businesses that were blindsided by pandemic-induced churn and contraction. MORE
It is not often in life that you get the opportunity to reset things. However, as the COVID-19 vaccine rolls out, we have a chance that is, dare I say, unprecedented to reimagine Customer Experience. We have been through a shocking year of change. MORE
PostFunnel Insider is Optimove’s series of CRM know-how, tips, news, and analysis videos. This time, we got a new CRM hack on how to draw a segmented campaign and a deep analysis on N Brown Group. All previous weekly shows All our videos on Optimove’s Youtube channel. MORE
As an avid reader dedicated to continually expanding my professional knowledge, I’m always interested in new books relating to customer experience. MORE
Thank you to everyone who participated in our Community in July! We saw great discussions and solutions such as How to add a button on a standard page? , How to change default FAQ text? , and Can you automatically apply a role to a member. MORE
Date: Friday, January 8, 2021 Author: Pauline Ashenden - Demand Generation Manager Practical ways to reduce hidden contact centre costs. Published on: January 08, 2021. MORE
Key Learnings and Successes with Gainsight’s PX & Adobe’s Audience Manager. Have you ever heard the saying, “There is no ‘I’ in team?” MORE
That’s the percentage of HR leaders who agreed that ongoing check-ins and peer feedback are key aspects of organizational success. Yes, that’s how important it is to conduct regular employee performance reviews in your organization. MORE
This week we feature an article from Gary Williams, Director of Sales and Consultancy at Spitch. H e explores the impact of COVID-19 on contact centres and the consumer response during the pandemic. MORE
2020 is not a year you would like to remember, it’s also not a year which any of us can easily forget. It was exceptional in many aspects! A year in which we could experience the worst of humanity and also the best of it. MORE
CSM Magazine
JANUARY 8, 2021
The COVID-19 pandemic has changed the way we live and work beyond measure. With social distancing and travel restrictions in place, organizations have been forced to look at different ways of operating their businesses. Work-from-home employees are the new normal.
ShepHyken
JANUARY 8, 2021
This week we feature an article from Gary Williams, Director of Sales and Consultancy at Spitch. H e explores the impact of COVID-19 on contact centres and the consumer response during the pandemic.
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ChurnZero
JANUARY 8, 2021
Against the backdrop of wild economic uncertainty, Customer Success has been the failsafe of SaaS businesses that were blindsided by pandemic-induced churn and contraction.
Heart of the Customer
JANUARY 8, 2021
As an avid reader dedicated to continually expanding my professional knowledge, I’m always interested in new books relating to customer experience.
Advertiser: Frontline Group
There are 5 critical opportunities to unlock the full power of patient engagement, which can improve your patient retention, as well as improving their health outcomes. In this eBook you will learn about: What Is Patient Engagement? How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care? What Are Patient Engagement Tools? What is Patient Engagement technology? Download Now this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores.
Beyond Philosophy
JANUARY 8, 2021
It is not often in life that you get the opportunity to reset things. However, as the COVID-19 vaccine rolls out, we have a chance that is, dare I say, unprecedented to reimagine Customer Experience. We have been through a shocking year of change.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Opinionator
JANUARY 8, 2021
The power of ROI (return on investment) is undeniable when measuring customer experience. Even a small increase in positive customer experience (CX) can propel your revenue to new heights, increasing company profits considerably.
Centercode
JANUARY 8, 2021
We’ve often described modern technology as highly sophisticated, highly connected, and continuously iterative. The rapid-fire changes of 2020 didn’t change that — in fact, it brought those qualities into sharper relief.
DemandJump
JANUARY 8, 2021
When first learning about attribution, the phrase “wholesome attribution” can be a little confusing. This doesn’t refer to the moral or physical quality of the marketing attribution strategy, like you might think about a wholesome bit of fun.
SurveySparrow
JANUARY 8, 2021
That’s the percentage of HR leaders who agreed that ongoing check-ins and peer feedback are key aspects of organizational success. Yes, that’s how important it is to conduct regular employee performance reviews in your organization.
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Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!
DemandJump
JANUARY 8, 2021
An attribution model isn’t something you build with rubber cement and paint. Rather, it’s the process a marketing team sets up to determine which pieces of content are responsible for achieving their marketing goals. This lets teams make more informed decisions about marketing efforts and budget.
Lithium
JANUARY 8, 2021
I’m the new Khoros Community Manager and I’m excited to be a part of such a vibrant and helpful community! April and May were filled with a lot of great conversations. Don’t miss the post about how to create exclusive groups in your Community.
DemandJump
JANUARY 8, 2021
Digital marketing attribution has proven to be one of the most significant challenges facing marketers today.
Lithium
JANUARY 8, 2021
The month of June brought interesting news and posts, as usual! In case you missed it, you can learn about the meaning of the various feeds on a Khoros Community, and read a recent post about 3 Reasons to Attend Khoros Engage this September.
Advertiser: Skilljar
Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!
DemandJump
JANUARY 8, 2021
Outside the question of which marketing attribution model to use, some key stakeholders need to take a step back and understand the basics. What is attribution, and why is it important?
Lithium
JANUARY 8, 2021
Thank you to everyone who participated in our Community in July! We saw great discussions and solutions such as How to add a button on a standard page? , How to change default FAQ text? , and Can you automatically apply a role to a member.
Gainsight
JANUARY 8, 2021
Many enterprise companies find themselves without either a tool or platform that gives a unified customer experience across multiple products. As a result, the customer can often experience a disjointed.
Lithium
JANUARY 8, 2021
The last two months came with big updates for Khoros. In August, Jack Blaha, Khoros’ new CEO introduced himself to the community and shared his plans for Khoros. In September, we celebrated the community’s 11th anniversary and unveiled our new name, Atlas , during Engage.
Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises
It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.
Gainsight
JANUARY 8, 2021
Key Learnings and Successes with Gainsight’s PX & Adobe’s Audience Manager. Have you ever heard the saying, “There is no ‘I’ in team?”
Lithium
JANUARY 8, 2021
We’re back with a new Community Highlights for October. Let’s jump right in, shall we? We’re proud to share that Khoros was a strong performer in The Forrester Wave TM : Social Suites, Q4 2019! Read 's article to learn more about The Forrester Wave TM : and key takeaways from the report.
Optimove
JANUARY 8, 2021
PostFunnel Insider is Optimove’s series of CRM know-how, tips, news, and analysis videos. This time, we got a new CRM hack on how to draw a segmented campaign and a deep analysis on N Brown Group. All previous weekly shows All our videos on Optimove’s Youtube channel.
Lithium
JANUARY 8, 2021
Happy holiday’s to those who celebrate! November was full of engaging discussions and helpful solutions like 's What permissions allow viewing the company key? , 's How can I track the number of unanswered posts over time? , and 's How much members use search.
Advertiser: ZoomInfo
Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!
SmartKarrot
JANUARY 8, 2021
Role: VP of Customer Success Location: Greater Chicago Area, US Organization: Lucas James Talent Partners As a VP of Customer Success, you will act as the Executive Sponsor for multiple fortune 100 clients. Develop and foster executive level relationships within clients.
Lithium
JANUARY 8, 2021
Happy New Year everyone! We hope you had a relaxing holiday break! We’re feeling refreshed and excited to get back into the swing of things.
Eptica
JANUARY 8, 2021
Date: Friday, January 8, 2021 Author: Pauline Ashenden - Demand Generation Manager Practical ways to reduce hidden contact centre costs. Published on: January 08, 2021.
Lithium
JANUARY 8, 2021
January got off to a fast start, and that, unfortunately, included an attack on the Khoros Marketing Platform. For those affected, we truly appreciate your patience and feedback as we worked through the week to resolve this.
Speaker: Carrie Melissa Jones, Erica Kuhl and Holly Firestone
In 2021, many executives have started to view community structures as a new governance model for the entire organization rather than a stand-alone initiative. Join us on January 27th for a webinar exploring our 2021 Community Predictions eBook!
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