GetFeedback

APRIL 22, 2021

A detailed explanation of the different between customer experience and user experience.

User Experience 370

User Experience Customer Experience Customers 370

Comm100

APRIL 22, 2021

By 2022, CNBC predicts that 75-90% of customer queries will be handled by a chatbot. From Starbucks to Duolingo and in almost every industry in between, top brands are turning to chatbots to improve their customer service and support operations. While some brands were initially hesitant to get onboard, thanks to tech advancements, these chatbot fears are being put to bed.

Chatbots 246

Chatbots Brands Wait Times Consumers 246

Steve DiGioia

APRIL 22, 2021

Many managers love to micromanage. They just can’t help it. They believe that telling an employee exactly how to do something and when to do it will fix all their ills. This makes the employee’s job easier. They don’t have to think. Simply “tell them what to do” for every situation and they’ll do it. But what happens when the boss isn’t around? What do the employees do?

Tips 246

Tips Management How To 246

Vanilla Forums

APRIL 22, 2021

In 2018, the EU GDPR ( General Data Protection Regulation ) took effect. Since then, many community managers have been trying to understand how to comply with the new European privacy regulation. Further from there, whether there have been other changes to note since Brexit officially took place. When the UK formally left the EU in early 2020, what changed?

Consulting 122

Consulting Data Management How To 122

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

Gainsight

APRIL 22, 2021

[Special thanks to Ajay Agarwal at Bain Capital Ventures, Nakul Mandan from Audacious Ventures, Roger Lee from Battery Ventures, Jeff Lieberman from Insight Venture Partners and Byron Deeter from Bessemer Venture Partners for their feedback on this post]. It’s an incredible time to be in SaaS. I don’t know if a day goes by without another SaaS company announcing a fundraise valuing them at more than $1 billion.

Multi-Channel 120

Multi-Channel Leadership Marketing Culture 120

Uplight

APRIL 22, 2021

Uplight, a certified B corporation, was created to create a more sustainable future using business as a force for good. We seek to do this to preserve beautiful places for our children and to mitigate the effect climate change will have on vulnerable communities. While that is a tall order, our utility clients have also Read More. The post Earth Day 2021: Celebrating Uplight’s Impact in 2020 appeared first on Uplight.

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dscout People Nerds

APRIL 22, 2021

An ambitious longitudinal study informed the global Uber Pro launch. Use the team’s learnings to guide your next long-qual research project. .

Study 96

Study Marketing 96

Talkdesk

APRIL 22, 2021

How Aspiration is disrupting the financial industry and building a better world for us all. Fifty-one years ago, on April 22, 1970, the first Earth Day took place, with over 20 million Americans demonstrating in cities across the country. . Former Senator Gaylord Nelson (Wisconsin) created Earth Day to drive awareness of the lack of legal and regulatory mechanisms to protect the environment.

Financial 75

Financial Customers Contact Center Conference 75

One Millimeter Mindset

APRIL 22, 2021

Have you considered that you created even more professional silos virtually, over the past year? Before you re-enter a physical, hybrid, or continued virtual work environment, consider the virtual habits you consciously or unconsciously developed. Because these habits, created in partial or total isolation, impact how you show up for work, moving forward.

Leadership 75

Leadership Consulting Innovation Meeting 75

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Joe Rawlinson

APRIL 22, 2021

If you run a business, then you know the importance of having a strong communication system. Unfortunately, a lot of companies have problems with their phone service. If you are looking for a new phone service, you want to minimize your chances of suffering serious problems. What are some of the most problems companies have with their business phone service?

Company 68

Company Call Recording System Conference 68

Bob Hayes

APRIL 22, 2021

Data professionals, in all their different forms, play a significant role in how businesses operate today. From business analysts and data scientists to machine learning engineers and software developers, these data professionals extract insights from data and use those insights to drive businesses forward. Finding and using these data-driven insights requires the interplay of data pros, processes and technologies.

Data 71

Data Competitive Advantage Analytics Survey 71

Forrester's Customer Insights

APRIL 22, 2021

There’s no shortage of obstacles holding back folks from finding meaningful employment in the cybersecurity sector. Some of these obstacles are imposed by human resources policies and the software used to automatically scan through resumes in a game of electronic buzzword bingo. One of the most insidious of these being the requirement of a college […].

Policies 72

Policies Software Resources Employee Experience 72

Myra Golden

APRIL 22, 2021

This free (and highly detailed) cheat sheet will give you everything you need to know to prepare your employees to redirect intensity when the customer asks for a manager, cusses, wants them to bend the rules, when they need a graceful exit, and more. (All you’ll have to do is print (or just save) my guide and walk your team through the phrases!).

Training 59

Training Customer Service Communication Customers 59

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

Zonka Feedback

APRIL 22, 2021

How do you try a new product or brand? Would you prefer to invest a good amount of money in the products of a new brand which you don’t even know whether anybody has used it or not? Maybe you go for it or maybe not, but you will for sure hesitate to spend money on such a brand which you haven’t tried before. But what if you get to read many positive reviews for those products and the brand?

NPS 59

NPS Survey How To Brands 59

Forrester's Customer Insights

APRIL 22, 2021

Significant gaps continue to exist in private banking, forcing firms to rethink pricing and organizational models. As a result, high-net-worth clients are not fully benefiting from some of the digital innovations that are changing how customers interact with their private banks. To identify “The Top Global Private Banking Trends In 2021,” we interviewed senior executives […].

Banking 71

Banking Innovation Trends Interaction 71

SaleMove

APRIL 22, 2021

Our banking chatbot for Q2 is an AI-driven conversational assistant – built specifically for banks and credit unions – that enhances the customer experience by using easy to understand language to improve digital engagement. The post Chatbot for Q2 is a Banking Digital Concierge appeared first on Glia Blog | Digital Customer Service Explained.

Chatbots 52

Chatbots Banking Engagement Customer Service 52

Forrester's Customer Insights

APRIL 22, 2021

We didn’t need to check the results of the MITRE ATT&CK Carbanak+FIN7 evaluation when they were released since within minutes of being live, we already had an email from a vendor touting their MITRE ATT&CK prowess. This vendor stated it “dominated” the evaluation. Except MITRE Engenuity doesn’t hand out rankings and awards (therefore, there is no #winning).

Customers 66

Customers Analytics 66

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

Maru Group

APRIL 22, 2021

By Vik Sood, Senior Vice President, & Patrick Tillman, Senior Research Manager, Consumer Goods and Services | April 22, 2021. Continuing with our 3-part series on HENRYs, those High Earners who are Not Rich Yet, we discuss a topic that appears close to the hearts of this group – Travel. Using our proprietary software, Maru/HUB , we studied this niche group in the US through Maru’s Instant Qualitative environment.

Travel 52

Travel Hotels Financial Groups 52

Forrester's Customer Insights

APRIL 22, 2021

Just over a year after the global pandemic began, Earth Day is upon us again. The reason this year feels different is because it is. Empowered consumers demand sustainability transformation and a record number of brands have responded in a big way by announcing net-zero or carbon neutral commitments, establishing targets to reduce GHG emissions, […].

Strategy 65

Strategy Consumers Brands Customers 65

kommunicate

APRIL 22, 2021

This era of business is led by customer experience. You can not afford to put a foot wrong while it comes to customer service nowadays. With the availability of a plethora of competition, customers are ready to jump ship with the slightest dip in their experience. According to Microsoft, 90% of customers continue to place [.]. The post How to Reduce Customer Service Queries appeared first on Kommunicate Blog.

Customer Service 52

Customer Service How To Customers Customer Experience 52

CSM Magazine

APRIL 22, 2021

Planning an event and organising a social gathering is an incredibly exciting thing. Life is nothing without the people in it and getting together as groups whether it be for personal or professional reasons, is massively important for a number of different reasons. As guests we arrive at an event with everything laid out, things are clean-cut and everyone is ready to go.

How To 52

How To Feedback Groups Meeting 52

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

kommunicate

APRIL 22, 2021

One of my cousins just graduated from high school and was looking for some career advice. He told me about an experience he had on Facebook when he set out to understand what to consider as a career. He came across a university page and decided to have an interaction with a messenger bot. It [.]. The post How to Build Chatbot for Facebook? appeared first on Kommunicate Blog.

Chatbots 52

Chatbots How To Interaction 52

Wootric CX Blog

APRIL 22, 2021

Wootric by InMoment, the CX management platform for maximizing customer lifetime value (CLV), has been recognized as a Leader in the G2 Crowd Grid Report for Feedback Analytics for Spring 2021. According to the report, “100% of users rated Wootric 4 or 5 stars, 90% of users believe it is headed in the right direction, and users said they would be likely to recommend Wootric Customer Experience at a rate of 97%.”.

Report 52

Report Analytics Feedback Return on Investment 52

kommunicate

APRIL 22, 2021

This era of business is led by customer experience. You can not afford to put a foot wrong while it comes to customer service nowadays. With the availability of a plethora of competition, customers are ready to jump ship with the slightest dip in their experience. According to Microsoft, 90% of customers continue to place [.]. The post How to Reduce Customer Service Queries appeared first on Kommunicate Blog.

Customer Service 52

Customer Service How To Customers Customer Experience 52

CSM Magazine

APRIL 22, 2021

Delivering a great customer experience (CX) is the ultimate aim of contact centres but how do organisations stand out from the crowd? In this article, Magnus Geverts at Calabrio shows how to WOW customers in five easy steps and then invites you to test your knowledge in the Big CX Quiz on 5 May 2021. . CX is the most important aim of contact centres today and many professionals in the industry believe the customer service experience will impact brand loyalty even more than before the pandemic.

Self Service 52

Self Service Analytics Social Media Chatbots 52

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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

Training

Optimove

APRIL 22, 2021

With the declared goal to “Do Something Creative Every Day,” Paper Source is committed to offering inspiration and innovation to their customers as they celebrate life’s special moments, both big and small. They are also committed to the same values of creativity and innovation in their customer marketing. However, the drastic shifts in everyday life we have seen in the past year made it harder for brands to stay on trend when communicating with customers.

Ecommerce 52

Ecommerce CRM Retail Loyalty Programs 52

CSM Magazine

APRIL 22, 2021

Still not sure why the wellbeing of your employees matters to the wellbeing of your business? We have five reasons why you Should care. Keep reading below to find out why your team’s wellbeing is a key factor for a thriving business. . The importance of employees in the workplace has come a long way over the past couple of decades. Today, the modern workplace is a very different place than it used to be , say, 30-40 years ago, in terms of how valued the employees are.

Competitive Advantage 52

Competitive Advantage Insurance Study Company 52

Call Experts

APRIL 22, 2021

Employee attendance data, tracking, and management are a problem for many organizations. Today, to manage your team, you must integrate the most powerful tools that can support the needs and questions of your management and team members. . Do you know how much absences cost your business? . Does your team have the employee attendance data they need to make decisions?

Data 52

Data Management Trends System 52