IntouchInsight
AUGUST 11, 2021
As summer is winding down and we start to look ahead to the fall, our teams have been working to release continuous enhancements that will make it easier to get more from the tools you use everyday! This month, we have launched several new features across LiaCX® and IntouchSurvey™.
ShepHyken
AUGUST 11, 2021
“We love our customers, and they obviously love us. They keep coming back, again and again!” . Who doesn’t want to be able to say that? And, if that is the case with your organization, let me ask you this question: Do you know why they are coming back? . Not to be a “downer,” but we shouldn’t confuse a repeat customer with a loyal customer. They are not the same. .
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One Millimeter Mindset
AUGUST 11, 2021
Organizational value silos are found in all sizes and shapes of companies. Initially, silos are created and nurtured by business and hiring models which categorize people into functional roles based on how they solve problems. Then, these silos are perpetuated by problem-solving tools, mindset, and terminology “owned” by the professional disciplines inhabiting these silos.
Zeisler Consulting
AUGUST 11, 2021
Recently I wrote about a friend of mine, a Chief Customer Officer who was struggling with breaking through to her leadership colleagues the importance of taking action to improve the organization’s CX. Her frustration, I surmised, was rooted mostly in a lack of support from her CEO, who, although her heart was in the right place, hadn’t strategically lined out the proper role of the CCO and set those expectations in the first place.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
NobelBiz
AUGUST 11, 2021
The new Florida Bill SB 1120, updating the “Florida Telemarketing Act” and the “Florida Do Not Call Act” has been in effect for just over one month now, since July 1st, 2021, acting as a specific state version of the federal “Telephone Consumer Protection Act” - TCPA. The post Contact Center Compliance with the Florida Bill SB 1120 appeared first on NobelBiz®.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Feedbackly
AUGUST 11, 2021
Measuring CX is more popular than ever, but only a few businesses are following the main principles of Customer Experience Analytics and actually getting.
Hallmark Business Connections
AUGUST 11, 2021
This article was originally published on Content Marketing Institute. Do you remember the last marketing email you opened? What about the last Facebook ad you read? Chances are, the answers are no. Do remember the last greeting card you received in the mail? Probably. While avalanches of paid ads, promotional emails, and low-quality content saturate online experiences, one mailbox is less crowded – the one at the end of your driveway (or attached to your house or in your lobby).
Doing CX Right
AUGUST 11, 2021
Listen to Shep Hyken, author, speaker, customer service expert explain how to get customers back & keep them loyal. The post Getting Customers Back To Buy Again & Again appeared first on Doing CX Right.
Engine Insights
AUGUST 11, 2021
An important aspect of data collection in the insights industry is the ability to get survey invites out to potential respondents and recruit them for research projects. In the past this was a fairly simple undertaking – set up an email invite and blast it out to your client’s respondent list, and then let the responses pour into your survey.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
NobelBiz
AUGUST 11, 2021
The new Florida Bill SB 1120, updating the “Florida Telemarketing Act” and the “Florida Do Not Call Act” has been in effect for just over one month now, since July 1st, 2021. The new bill acts as a specific state version of the federal “Telephone Consumer Protection Act” – TCPA, but offers more legal leverage to the consumer, expands on the definition of what an auto-dialer is, and prohibits the use of any automated calling systems without the written consent of the consumer.
SaleMove
AUGUST 11, 2021
How do banks and credit unions deliver off-hours service that still creates the positive, loyalty-generating experience that customers expect on-hours? . The post Overcoming the Challenge of Providing 24/7 Customer Service is a Straightforward Solution appeared first on Glia Blog | Digital Customer Service Explained.
Magellan Solutions
AUGUST 11, 2021
The Failure Stories From BPO Philippines Are Many, But What Stands Out? Failure is a part of processes, even for outsourcing companies. It is somewhat a bore to say that ‘no one is perfect’, but we have to tell it straight. We’re not perfect as well. Magellan Solutions ‘ research shows that 50% of the outsourced projects either fail outright or just fail to meet the expectations. .
Lithium
AUGUST 11, 2021
The annual South by Southwest (SXSW) Conference & Festivals features a variety of tracks that focus on the most important breakthroughs in technology, film, culture, and music. Today, the public has the opportunity to vote for the panels they’d like to learn and hear about in the 2022 event programming. With a focus on digital customer engagement topics, including AI, purpose-driven marketing, and even a meet-up for digital leaders.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
The DiJulius Group
AUGUST 11, 2021
Chief Revolution Officer John DiJulius of the DiJulius Group talks with Jess Pischel, Customer Experience Consultant for The DiJulius Group and Dean of the Customer eXperience Executive Academy, about the importance of measuring your customer’s experience. You will learn: Why measuring your customer’s experience is critical to improving the customer service your organization delivers.
Adrian Swinscoe
AUGUST 11, 2021
This is a guest post from Ashwini Dave who is working with Acquire as a digital marketing expert. “If I had one hour to save the […]. The post 5 Tips to efficient customer service workflow management first appeared on Adrian Swinscoe.
Magellan Solutions
AUGUST 11, 2021
Telemarketing Philippines has a few tricks on its sleeves in helping SMEs acquire quality leads. Leads might be one of the easiest things to find, but getting a quality one is tough. One must need to flip through pages of names and numbers, others must sit for excruciating long hours just to get one. However, Telemarketing Services in the Philippines have some techniques that can make our partners’ lives better.
Centercode
AUGUST 11, 2021
Competitive testing is a use case in delta testing that lets you research and test competitors' products with their customers (i.e., your potential customers).
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
Forrester's Customer Insights
AUGUST 11, 2021
Have you noticed the growing link between commerce and loyalty? Forrester has, and we’ve set out to explore it. Our first deep dive was into promotions and offer management tools, which we define as: Software that helps businesses personalize, distribute, automate, and track promotions, incentives, and other offers across digital and physical touchpoints.
SaleMove
AUGUST 11, 2021
Keep it: friendly, direct, familiar, fast. Conversational AI chatbots utilize 4 distinct techniques to create strong digital retention. The post How to Drive Increased Digital Adoption With AI-Powered Chatbots appeared first on Glia Blog | Digital Customer Service Explained.
Gainsight
AUGUST 11, 2021
Can you recall a professor who had a lasting impact on your life? There was something about their demeanor, their motivating message, maybe a trace of humor and genuine inspiration that made a difference. Even to this day, you can recall their words that challenged and inspired you. During the Pulse Everywhere , the All-Access VIP Pass included a Live Unplugged session with best-selling author of “Crossing the Chasm,” Geoffrey Moore , in conversation with CEO Nick Mehta.
Forrester's Customer Insights
AUGUST 11, 2021
Imagine a highly qualified candidate for an important role at your company reaches out to a current employee asking if they are happy and if they would recommend working for your organization. Is the reply a heart emoji? A clown face? A teardrop? Data from Forrester’s The State Of Customer Obsession 2021 survey demonstrates that […].
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Knowmax
AUGUST 11, 2021
Pictorial guide – Is the era of article-based support over?
Forrester's Customer Insights
AUGUST 11, 2021
Open finance will change little in the next couple of years — but will transform financial services over the coming decade.
Brad Cleveland Blog
AUGUST 11, 2021
An important part of customer service leadership is understanding what customers want, and ensuring your delivery and experiences meet their expectations. But what do customers expect? How are those expectations changing? This video from my LinkedIn Learning course “Customer Service Leadership” explores customer expectations and how you can shape services that truly meet the needs of your customers.
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
SmartKarrot
AUGUST 11, 2021
“A customer is a King”, an age-old business mantra that emphasizes the importance of customers or would-be customers in every business. The same is true for companies who are dealing in SaaS products. The lifeblood of the SaaS business is its customers. SaaS, or software as a service, is a subscription-based model where customers pay subscription fees for services such as Dropbox, CRM, or perhaps Mailchimp, and this is how the companies earn monthly recurring revenues (MRM).
Brad Cleveland Blog
AUGUST 11, 2021
An important part of customer service leadership is understanding what customers want, and ensuring your delivery and experiences meet their expectations. But what do customers expect? How are those expectations changing? This video from my LinkedIn Learning course “Customer Service … Continue reading → The post Understanding customer expectations appeared first on Brad Cleveland.
SmartKarrot
AUGUST 11, 2021
Role: Director, Customer Success Location: Boston, MA, US Organization: ECI As a Director of Customer Success, you will establish relationships with key decision-makers among clients to effectively manage expectations. Own and be accountable for all aspects of the customers’ relationship including escalations and service issues. Retain your install base revenue and proactively upsell additional products and services to your customers.
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