ShepHyken

DECEMBER 21, 2020

How to Provide the Best Possible Customer Experience? GISuser) If you don’t have a well-planned customer service strategy, you are highly likely to lose business. According to Channels, after just one negative experience, 51% of customers will never do business with that company again. by GISuser.

Customer Service 154

Customer Service Airlines Tips Customer Service Strategies 154

ShepHyken

DECEMBER 19, 2023

Cindy, from my office, had a customer service issue. Here are the steps she took to resolve the problem: She went to the company’s website and clicked on customer support. She answered a few questions, and once the technology identified her problem, a chatbot popped up. Connect with Shep on LinkedIn.

Omni-Channel 85

Omni-Channel Customer Centricity Company Self Service 85

ShepHyken

NOVEMBER 28, 2023

This rep had been trained and was an expert. It was easy for him, but not for someone like me who wasn’t as familiar with the technology – and hadn’t been trained like him. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Advertising 85

Advertising Training Software Customer Service Training 85

ShepHyken

AUGUST 22, 2023

I wanted to discuss upgrading your current technology … Obviously, my name is not “Not Provided.” He asked for “the person in charge of technology.” Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. I could tell the mail-merge field didn’t work.

Customer Service Training 62

Customer Service Training Customer Service Connections Sales 62

ShepHyken

MAY 21, 2018

5 Ways Starbucks is Innovating the Customer Experience by Liz Barrett Foster. QSR) In the fight to win back its brick-and-mortar customers, Starbucks is leveraging technological and experiential methods. My Comment: Starbucks is a leader in customer service and experience. But will it work?

Customer Service 83

Customer Service Customer Service Strategies Employee Experience Innovation 83

ShepHyken

NOVEMBER 28, 2023

This rep had been trained and was an expert. It was easy for him, but not for someone like me who wasn’t as familiar with the technology – and hadn’t been trained like him. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Advertising 67

Advertising Training Software Customer Service Training 67

ShepHyken

OCTOBER 28, 2019

How To Build A Customer Service Strategy And Drive Repeat Business by Krishna Charan. Freshdesk) Building an airtight customer service strategy is the best way to weather the demands of today’s savvy customers. The 6 Customer Experience (CX) Trends Every Company Must Get Ready For Now by Bernard Marr.

Customer Service 54

Customer Service Loyalty Programs Customer Centricity Customer Service Strategies 54

ShepHyken

APRIL 20, 2022

I wanted to return the phone and go back to the older technology. Eventually, my frustration forced me to call customer support. It’s the line that will turn your angry customers into loyal customers who say, “I’ll be back!” . Here is a perfect example. I had switched to a new mobile phone. It was that different.

How To 128

How To Customer Service Training Customers Customer Service 128

ShepHyken

SEPTEMBER 28, 2020

Three main areas that include investing and/or using the right technology, having competent people, and building out the customer-focused culture. Level-up Your Customer Service With These 4 Dynamite Strategies by Tom Sagi. For information on The Customer Focus customer service training pr.

Customer Service 75

Customer Service Culture Poor Customer Service Contact Center 75

ShepHyken

JUNE 26, 2019

All of this is based on this customer’s previous behaviors, which align with patterns established by hundreds or even thousands of other customers. The patterns allow for predictions of the customer’s needs and suggest the best way to take care of them. Technology can play a role in making these predictions.

Customer Relationship Management 134

Customer Relationship Management Customers Customer Service Training CRM 134

CSM Magazine

MARCH 31, 2022

In this article, we will discuss the basics of voicebot technology and how it is changing the customer service industry. Voicebots are still relatively new technology, but they are growing in popularity due to their convenience and ease of use. How are voicebots changing the customer experience? Train new agents.

Industry 52

Industry Customer Service Contact Center Chatbots 52

ShepHyken

APRIL 1, 2019

My friend, colleague and brilliant businessman, Vala Afshar, shares his insights on one of the most important trends in customer service. A Complete Guide to Social Media Customer Service by Anna Bredava. My Comment: The title of this article is “A Complete Guide to Social Media Customer Service.”

Customer Service 99

Customer Service Social Media Chatbots Trends 99

ShepHyken

APRIL 27, 2020

” 15 Customer Service Strategies To Help You Deliver A 5-Star Experience by Forbes Coaches Council. Forbes) If your company is struggling, transforming your customer support into a 5-star experience can inject new life into your business. The best companies find the perfect balance between digital and human.

Customer Service 81

Customer Service Government Hospitality Trends 81

ShepHyken

NOVEMBER 7, 2018

Technology has taken us to a new level of pizza ordering. I included them in the chapter on technology. They also revolutionized their process and started building technology into the customer experience. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

Case Study 89

Case Study Study Customer Service Training Technology 89

ShepHyken

DECEMBER 11, 2019

With all the focus on how technology—including AI, data, personalization and more—can drive a better customer experience, I wanted to shift my focus back to basics. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Follow on Twitter: @Hyken.

Customer Service 118

Customer Service Customer Experience Fashion Video 118

ShepHyken

DECEMBER 14, 2020

(ZDNet) Service and support channels have been flooded by anxious customers seeking new levels of empathetic, personalized engagement. Organizations are increasingly turning to technologies like AI to ease pressure on agents, but face challenges as demands on IT skyrocket. Follow on Twitter: @Hyken.

Customer Service 137

Customer Service e-support Ecommerce Trends 137

Integrity Solutions

OCTOBER 27, 2021

The bottom line is (literally and figuratively) no matter how great your product offerings are, in a world where customers have more information available at their fingertips, more options available to them and more ways to vent their frustrations publicly, you can’t afford to drop the ball on service. Customers want empathy.

Customer Service 67

Customer Service Self Service Banking Culture 67

ShepHyken

JANUARY 24, 2018

I received a response from Nayeli Burns ( @Nayelihrc ), the concierge at Encore Event Technologies, an “in-house” event production company in hotels and resorts throughout North America. Getting your customer’s feedback in a timely fashion is vital, so why not do it just as the event is coming to an end? It’s personalized.

Hotels 99

Hotels Conference Meeting Fashion 99

ShepHyken

AUGUST 13, 2018

My Comment: Want to get better at customer service? There are plenty of resources to keep up-to-date with the latest customer service strategies, technologies and tactics – and my friend Steve DiGioia shares many of these in this article. Then we do “leadership-type” things.

Customer Service 72

Customer Service Loyalty B2C Study 72

CSM Magazine

OCTOBER 19, 2023

Companies are not just tweaking their services; they’re overhauling them. Rebranding efforts are breathing new life into established names, while technological enhancements are setting new standards for customer interaction. Prioritise and Invest The travel industry is at a pivotal juncture.

Travel 52

Travel Transportation Customer Experience Exceptional Customer Service 52

ShepHyken

SEPTEMBER 19, 2016

Each week I read a number of customer service articles from various online resources. The Customer Service Strategies Behind Zappos’s Success by Sharpen. TCFCR) Here are my ten tips for making customers feel welcome. favorite is the first one, which is to “Give customers hope.”

Customer Service 0

Customer Service Chatbots Culture Tips 0

ProProfs Chat

MAY 1, 2020

You need to take into account their expectations, needs, and final feedback for your services to create an excellent customer service training program. To create an awesome training program, you can use an online customer service training software that: Engages customer service operators till the end.

Customer Service Training 85

Customer Service Training Training Customer Service e-support 85

ShepHyken

JULY 31, 2017

By the way, it’s usually not the product that causes the customer to become angry. A Closer Look at the State of NPS for the Technology Sector by Cvetilena Gocheva. NPS Benchmarks) Today, we will explore some the most prominent technology brands and their Net Promoter® Score achievements. Sit tight and enjoy the ride!

Net Promoter Score 0

Net Promoter Score Customer Service Hotels Effort Score 0

ShepHyken

MARCH 18, 2019

you must be sure to have a seamless switch to a human support agent to back up the technology. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus customer service training programs go to www.TheCustomerFocus.com.

Net Promoter Score 86

Net Promoter Score Customer Service Omni-Channel Customer Centricity 86

ShepHyken

JUNE 1, 2020

3 Customer Service Lessons from Pella Corporation by Elena Constantinescu. Smarter CX) This article shares how Pella improved their strategy, technology, and metrics to deliver exceptional experiences. Improving Customer Experience By Creating An Omnichannel Experience by Cameron Weeks. Follow on Twitter: @Hyken.

Customer Service 67

Customer Service Omni-Channel Call Center Retail 67

ShepHyken

JULY 6, 2020

(Eglobalis) As we move forward into an increasingly competitive technology market, how can we continue to differentiate? He understands how to take a complex process and simplify it for the customer. This article showcases six ways to create simplicity and make the experience easier, especially when it comes to implementing technology.

Customer Service 65

Customer Service Healthcare Customer Journeys Feedback 65

ShepHyken

DECEMBER 6, 2021

My Comment: Our friends at BotCore asked 23 experts to share their insights on chatbots and how they will “transform” custom experience in the next year. Yes, the technology has improved. For the right opportunity, chatbots are a great self-service/digital solution. Read the expert commentary, and you can decide for yourself.

Self Service 67

Self Service Customer Service Chatbots Customer Care 67

ShepHyken

OCTOBER 23, 2017

My Comment: Part of an amazing customer experience can be driven by technology. Why personalization is key for retail customer experiences by Jim Dicso. Shep Hyken is a customer serv ice expert, professional speaker and New York Times bestselling business author. The future is now! Follow on Twitter: @Hyken.

Customer Service 74

Customer Service Retail Customer Service Training Measurement 74

ShepHyken

AUGUST 20, 2018

Domino’s Pizza Serves Up Innovations In Customer Experience (CX) To Drive Business Growth b y Brian Solis. Forbes) Businesses must now understand customer expectations as they continue to rise as a function of customer relationships with technology. My Comment: Domino’s pizza has a simple business, right?

Customer Service 69

Customer Service B2B B2C Innovation 69

ShepHyken

JANUARY 29, 2018

CNBC) Amazon’s newly automated grocery store boasts “Just Walk Out” technology that automatically charges shoppers for the items in their bags – CNBC made it out with a freebie on the store’s first official day. My Comment: Amazon is always pushing the envelope to create better and better customer experiences.

Customer Service 92

Customer Service Social Media Tips Trends 92

ShepHyken

APRIL 30, 2018

He makes the complicated simple to understand, especially when we are in heavy discussions about AI and other customer service and CX technologies. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Follow on Twitter: @Hyken.

Net Promoter Score 81

Net Promoter Score Customer Service Self Service NPS 81

ShepHyken

JULY 31, 2017

By the way, it’s usually not the product that causes the customer to become angry. A Closer Look at the State of NPS for the Technology Sector by Cvetilena Gocheva. NPS Benchmarks) Today, we will explore some the most prominent technology brands and their Net Promoter® Score achievements. Sit tight and enjoy the ride!

Net Promoter Score 51

Net Promoter Score Customer Service Hotels Effort Score 51

ShepHyken

MARCH 16, 2021

If your customers are experiencing long wait times or complex systems when trying to call your business, it may be time to hire more help or invest in technology to reduce those hold times or phone trees.

Healthcare 81

Healthcare Wait Times System Customer Service 81

ShepHyken

JANUARY 9, 2017

Handled properly, that customer will turn into a loyal, long term relationship. 3 Areas to Focus your Customer Experience in 2017 by Adam Toporek. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information contact or www.hyken.com.

Customer Service 48

Customer Service Loyalty Analytics Tips 48

ShepHyken

DECEMBER 12, 2016

They interviewed Jovahn Begeron and Rob Siefker about how Zappos runs their customer service. And the answers about how Zappos is using – or not using – some of the hot technology (such as chatbots) in the customer service industry is fascinating. Social media ROI, loyalty and the customer experience by Chris Teso.

Omni-Channel 48

Omni-Channel Social Media Customer Service Contact Center 48

Storyminers

JULY 6, 2020

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130