Customer Service Strategies Customer Service Training Exceptional Customer Service Technology 
Integrity Solutions
SEPTEMBER 28, 2023
In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen. In This Post You Will Learn: What Does Customer Service Mean?
ShepHyken
OCTOBER 1, 2023
And then there’s the second sentence: “According to a Harvard Business Review article, employee experience is the key driver of customer experience …” Then, don’t miss the fifth tip on how technology can waste a massive amount of your employees’ time. Connect with Shep on LinkedIn.
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CSM Magazine
OCTOBER 19, 2023
Companies are not just tweaking their services; they’re overhauling them. Rebranding efforts are breathing new life into established names, while technological enhancements are setting new standards for customer interaction. The financial implications of exceptional customer service are not to be underestimated.
ShepHyken
AUGUST 31, 2020
The focus on retention starts early in the relationship with the customer. I’ll argue that the goal of getting the customer to come back starts at the very beginning, the first time the customer buys. 5 Steps to Delivering Exceptional Customer Service While Working from Home by Molly Ambrogi Yanson.
Integrity Solutions
OCTOBER 27, 2021
After all, you can’t consistently deliver at such a high level- at every customer touch point- if only certain people are responsible for making sure it happens. In fact, exceptional customer service is more than a functional role; it’s a purpose, rooted in a culture and an understanding of what it means to be truly customer-focused.
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