Customer Focused Customer Service Strategies Customer Service Training Technology 
Integrity Solutions
SEPTEMBER 28, 2023
In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen. In This Post You Will Learn: What Does Customer Service Mean?
ShepHyken
AUGUST 16, 2021
As a result, prized customers feel lost or ignored when they most need help using a product or measuring success. My Comment: Scaling customer service or CX is about using technology to create a better experience. My Comment: Let’s stay in the technology lane. I love the GIF’s! This isn’t just information.
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ShepHyken
OCTOBER 20, 2021
Technology has evolved. I was recently answering a question from a young customer service agent. One thing I suggested was that he follow up his conversation with a customer with a thank-you note. Old school technology, techniques, and practices have given way to a new way of doing business. For example: .
ShepHyken
JANUARY 11, 2023
Most businesses today use technology to meet their customers’ needs. This comes in the form of streamlining processes, self-service customer support solutions and more. Do we invest in technology and processes that make it easy for employees? . This makes everyone – both customers and employees – happier. .
ShepHyken
DECEMBER 21, 2020
How to Provide the Best Possible Customer Experience? GISuser) If you don’t have a well-planned customer service strategy, you are highly likely to lose business. According to Channels, after just one negative experience, 51% of customers will never do business with that company again. by GISuser.
ShepHyken
APRIL 20, 2022
I wanted to return the phone and go back to the older technology. Eventually, my frustration forced me to call customer support. It’s the line that will turn your angry customers into loyal customers who say, “I’ll be back!” . Here is a perfect example. I had switched to a new mobile phone. It was that different.
ShepHyken
MAY 21, 2018
5 Ways Starbucks is Innovating the Customer Experience by Liz Barrett Foster. QSR) In the fight to win back its brick-and-mortar customers, Starbucks is leveraging technological and experiential methods. My Comment: Starbucks is a leader in customer service and experience. But will it work?
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