Currency Alliance
JANUARY 18, 2021
Here are three predictions of how loyalty programs must evolve in hospitality. Companies will also need to improve the methods they use for capturing it, and – most important – the infrastructures/methods to reliably extract accurate customer insights that improve engagement. A bed is not just a bed.
CSM Magazine
MAY 18, 2023
The global technology platform will power personalised guest experiences to increase revenue while providing deeper guest insights for the global hospitality company. They want to engage with hotels, restaurants and bars on their own terms, and are increasingly discovering and booking where to eat and drink across an array of channels.
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InMoment XI
JANUARY 16, 2024
Virtual Agents and Chatbots: Virtual agents or chatbots, powered by AI, interact with customers in real-time. These agents can engage in text-based or voice-based conversations that provide assistance, answer queries, and guide users through processes. Will Contact Center AI Replace Call Center Agents? The simple answer is no.
Experience Investigators by 360Connext
NOVEMBER 19, 2014
Those who work inside the company rarely take the time to truly understand what customers go through to fix a real problem. They think they know, because the codes used by customer service reps and customer relationship management software seem to be working just fine. But there’s a way to solve this.
LoyaltyPlus
SEPTEMBER 1, 2021
The COVID-19 pandemic has had a devastating impact on the global airline and hospitality sector. More than that, in these times of no-contact, those service providers who have the most engaging (and customer-centric) digital environments will be the ones that benefit most. Sadly, things are not any better elsewhere in the world.
InMoment XI
JANUARY 17, 2024
In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. A positive guest experience involves going beyond basic customer service. More on this later.) Guest experiences impact reputation.
Experience Investigators by 360Connext
NOVEMBER 20, 2014
Companies like Cisco, Novartis, and Estee Lauder, and associations like American Hospital Association, Global Workspace Association, and the Professional Beauty Association are using DoubleDutch at meetings and conferences worldwide.
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