InMoment XI
OCTOBER 18, 2023
Over two enriching days, attendees gathered practical tips and best practices to elevate their experience programmes immediately. The power of data-driven choices extends beyond individual decisions; it drives a customer-focused culture within your organisation. If you couldn’t attend the event, fear not!
ViiBE Blog
APRIL 26, 2021
If you take customer service seriously, you need to understand the importance of IT support in ensuring a good customer experience. This article will go over six tips to help you improve IT support and turn frustrated customers into satisfied ones. Train your employees for customer satisfaction.
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Lumoa
MARCH 21, 2023
In This Article: Customer Experience 3 The Cult Of The Customer Chief Customer Officer 2.0 Readers have commented that they love the hands-on tips and advice, as well as each chapter being just long enough to gain insight and inspiration yet short enough to be able to read in a coffee break. I hold nothing back.
Blake Morgan
JANUARY 20, 2022
These 30 top blogs cover a wide variety of CX-related topics, from creating a customer-centric culture to refining the contact center or delivering personalized experiences. These blogs are powerful resources to keep you up to date on the ever-changing CX industry. Dan’s tips are both actionable and profitable ways to improve CX. .
Customer Bliss
MARCH 24, 2015
If there’s a void, it may be right to consider a Chief Customer Officer. There is someone in our company who clarifies what we are to accomplish with customers. __ YES there is __ NO there is not. Implementation Tip: These agreements need to be established in partnership with the functional owners across the organization.
ShepHyken
JULY 19, 2021
Each week I read many customer service and customer experience articles from various resources. Internal Customer Service: What You Must Know by Gabrielle Pickard-Whitehead. Here are 18 of the most reliable ways to make sure your internal customer service is up there with the best. by Mary Drumond.
Kayako
APRIL 13, 2017
Your support staff members are on the frontline when it comes to addressing customer needs. They troubleshoot problems to get products and solutions to customers as quickly as possible. By empowering your support staff to do what it takes to make your customers happy. So as a company, how do you do this?
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