ShepHyken

MAY 24, 2021

There are many ways to let customers know you appreciate them, and this article covers most of them, along with some expert opinions from other successful business people. The 3 Principles of Brand Loyalty After COVID-19 Rocked Our World by Kim Campbell. 5 Top Customer Strategies CEO Should Know by Duong Nguyen.

Customer Service 156

Customer Service Customer Retention Loyalty Retail 156

ShepHyken

APRIL 26, 2021

(ZDNeT) Customer service is experiencing a renaissance, and with the right imagination, intention, and technology, it can also become a business growth engine by driving satisfaction, sales, and loyalty. How 5 Brands Adapted Their Loyalty Programs for a Post-Covid World by Stephanie Miles. Thank you MattsenKumar!).

Customer Service 136

Customer Service Loyalty Programs Social Media Contact Center 136

Eptica

FEBRUARY 19, 2019

Date: Wednesday, February 20, 2019 Author: Guest author: Shep Hyken Earn Your Customers’ Trust, And Loyalty Will Follow. Author: Guest author: Shep Hyken Do your customers trust you? Earning customers’ trust does not happen overnight, but it is worth striving for. Published on: February 20, 2019.

Loyalty 109

Loyalty Customers Knowledge Base Customer Service Training 109

ShepHyken

DECEMBER 17, 2023

It includes strategies, tactics, research findings, and more that back up the importance of having a powerful customer-centric strategy. Also included are short summaries of the customer-centricity strategies from five of the most recognizable brands on the planet. and amazing customer service.

Customer Service 61

Customer Service Customer Centricity Loyalty Programs Culture 61

ShepHyken

DECEMBER 28, 2022

Avoid phrases customers hate, such as, “It’s not my department,” or, “That’s our company policy.” I refer to these as loyalty killers. . Train and empower your employees. If you have good people and train them well, let them do their job. Customers love working with empowered employees. . Be customer focused.

Fashion 132

Fashion Guidelines Policies Customer Service Training 132

ShepHyken

JUNE 7, 2021

The Untapped Potential of B2B Customer Loyalty Programs by John Rolston and Jon Glick. strategy+business) In a recent PwC customer survey, almost 60% of B2B customers reported they had never had an experience with a brand that made them feel special. My Comment: A loyalty program for B2B? Absolutely!

Customer Service 135

Customer Service Loyalty Programs Customer Journeys Customer Centricity 135

ShepHyken

FEBRUARY 16, 2022

And when you can add that you make the customer smarter – and therefore more confident about their buying decisions – you are hitting the trifecta that can increase the odds of repeat business and possible customer loyalty. . Most customers, whether they are conscious of it or not, want to make informed decisions.

Customer Experience 132

Customer Experience Customer Service Training Customers Loyalty 132

ShepHyken

MARCH 15, 2021

The gist of the article focuses on trust and human-to-human interaction. 12 Golden Rules for Customer Experience Strategy by Steven van Belleghem. How to Calculate Your Customer Retention Rate by Max Freedman. My Comment: We all want repeat customers. So, how do you calculate your customer retention rate?

Customer Service 131

Customer Service Customer Service Training Customer Retention Training 131

ShepHyken

MARCH 2, 2020

Marketing guru, Stan Phelps, shares some data from NTT Ltd’s Annual 2020 Customer Experience Benchmarking Report that might make you believe that it’s true. say it forms a crucial part of organization strategy. Use This Pyramid To Increase Customer Loyalty and Grow Your Revenue by Allyssa Munro.

Customer Service 106

Customer Service Hospitality Hotels Loyalty 106

ShepHyken

NOVEMBER 10, 2021

Customers don’t mind waiting if they are informed, know what the next step is, and things continue to move in the right direction. Customer loyalty requires creating confidence, not perfection. By the way, here’s a reminder of my loyalty formula: . Great Customer Service + Confidence = Potential Customer Loyalty .

Loyalty 149

Loyalty Customer Service Training Customer Service Training 149

Experience Investigators by 360Connext

JANUARY 28, 2020

Your mission, if you choose to accept it, is to begin at the beginning, build your case, and create a coalition of customer-focused leaders. First, understand the true costs of NOT investing in customer experience. Related: Customer Experience ROI: Why Not Investing can Sabotage Your Success. How will you measure success?

Customer Journeys 250

Customer Journeys Net Promoter Score ROI Metrics 250

ShepHyken

JUNE 21, 2021

If you want to ROCK your loyalty program (if you have one), you’ll enjoy this article. RetailWire) Non-tiered customer loyalty programs were found to increase customer value by almost 30 percent over a five-year time period. First, I disagree that these programs create true loyalty. There are plenty of great ideas.

Rewards Programs 81

Rewards Programs Customer Service Loyalty Programs Loyalty 81

ShepHyken

AUGUST 29, 2022

Few business owners, however, pay anywhere near as much attention to customer retention, even though keeping an existing customer for longer is a far easier way to grow revenue. My Comment: This week, customer loyalty seemed to be the big topic. My Comment: Loyalty and repeat business belong together.

Customer Service 65

Customer Service Customer Retention Loyalty Advertising 65

ShepHyken

JANUARY 25, 2021

It’s prime time for retailers to grow an Amazon-level loyalty program by Tom Caporaso. Retail Customer Experience) Clarus Commerce CEO Tom Caporaso believes it’s time for retailers to take advantage of the new membership economy. My Comment: Here’s a great article about customer loyalty.

Customer Service 158

Customer Service Guest Experience Loyalty Programs Hospitality 158

ShepHyken

JUNE 6, 2022

And when an expert at John’s level shares commentary on one of the most iconic brands in the service and CX world, we have to pay attention. 15 Foolproof Strategies For Encouraging Repeat Purchases by Forbes Business Council. The first tip reminded me of a strategy where customers send in videos about how they use products.

Customer Service 68

Customer Service Loyalty Programs Hotels Loyalty 68

ShepHyken

DECEMBER 7, 2020

Six Steps for Improving Customer Engagement and Loyalty by Genelle Kunst. Chain Store Age) Establishing a loyalty program is a fundamental first step to improving customer loyalty. However, there are other key strategies that can help improve customer engagement and retention. And there are nine more!

Customer Service 148

Customer Service Self Service eBook Loyalty Programs 148

ShepHyken

NOVEMBER 14, 2022

Even if you’re in a big company, I bet there is something you’ll learn from these ideas and strategies.) Loyalty and repeat customers are up for grabs. Companies are struggling, and if they don’t manage the problems well, customers notice. Why Reducing Customer Effort Leads To Loyalty by Dan Gingiss.

Customer Service 71

Customer Service Loyalty Programs Loyalty Tips 71

ShepHyken

SEPTEMBER 21, 2016

It doesn’t matter if you are in retail selling to consumers, or in a business that sells to other businesses, it is virtually impossible to create customer loyalty by being the lowest price provider. The retail industry has trained consumers to think that way. It doesn’t mean you can’t have friendly and even helpful service.

Loyalty 48

Loyalty Retail Customer Service Training Strategy 48

ShepHyken

OCTOBER 12, 2022

Gen-Z and Millennials are the catalysts for digital customer support channels. . Rob Siefker, Zappos.com’s former senior director of customer loyalty, shared his take on social media channels in a recent Inc. When asked why Zappos uses social media, his answer was, “Zappos customers use it. Follow on Twitter: @Hyken.

Social Media 160

Social Media Customer Service Customer Care Customer Service Training 160

ShepHyken

AUGUST 2, 2021

Customer Experience Strategies to Annoy or Delight Your Customers by Phil Britt. CMSWire) Let’s be frank: no company goes out of its way to produce miserable customer experiences. Any strategy a company takes is one it believes will improve customer experience (CX). And yet, they happen.

Customer Service 95

Customer Service Hospitality Ecommerce Loyalty 95

ShepHyken

AUGUST 17, 2020

Each week I read a number of customer service and customer experience articles from various resources. Customer Experience Emerges As A Critical Strategy For Small And Medium Sized Businesses by Maria Morais. A winning combination that gets your customers to want to come back. A short read, but a good one!How

Customer Service 93

Customer Service Retail Competitive Advantage Loyalty 93

ShepHyken

MAY 18, 2020

Customer Loyalty Is Flat. What Should Your CX Strategy Look Like Now? CMSWire) A fair portion of customer loyalty may have been flattened over this 90-day period of the pandemic for businesses that haven’t been able to function as usual, and that includes a large portion of the business world.

Customer Service 94

Customer Service Customer Retention Loyalty Banking 94

ShepHyken

SEPTEMBER 19, 2022

4 Ways Brands Are Boosting Customer Loyalty by Scott Clark. CMSWire) Customer loyalty refers to customers who continue to do business with a brand as a preference over competitors. This article will look at the ways brands focus on these four elements to enhance customer loyalty.

Loyalty Programs 65

Loyalty Programs Customer Service Infographics Chatbots 65

ShepHyken

OCTOBER 4, 2021

(The Wise Marketer) Over their lifetime, customers will spend a certain amount on a company’s goods or services, which is referred to as their customer lifetime value (CLV). Increasing their CLV, meaning keeping your existing customers happy, is an essential strategy for any business. Follow on Twitter: @Hyken.

Customer Service 98

Customer Service Infographics Tips Customer Retention 98

Integrity Solutions

OCTOBER 5, 2022

In fact, in many cases, superior customer service is now one of the most powerful secret weapons an organization has. In one recent study , among many with similar findings, 78% of respondents said good customer service is fundamental to earning their loyalty and business. Changes mindsets about problem-solving.

Culture 86

Culture Customer Service Customer Service Training Contact Center 86

ShepHyken

MARCH 22, 2021

StellaConnect) Consistency is one of the hallmarks of customer service and customer experience. My Comment: Consistency is not just a word… It’s a concept and a strategy. Consistency creates confidence, which turns into repeat business – and maybe even loyalty. 20 Best Customer Experience Quotes by Niyathi Rao.

Customer Service 137

Customer Service Employee Experience Customer Service Training Strategy 137

ShepHyken

AUGUST 10, 2020

How to Increase Customer Loyalty: 5 Customer Retention Strategies by Christopher Hutchens. SmartBug) In this blog, we look at five customer retention strategies that you can implement to deliver more value to your customers and increase customer loyalty. Follow on Twitter: @Hyken.

Customer Service 93

Customer Service Customer Retention Loyalty Tips 93

ShepHyken

AUGUST 18, 2021

I recently released my 2021 Achieving Customer Amazement research. and asked them numerous questions about topics related to customer service, customer experience, loyalty, reviews, and more. Knowing your customers better than your competition knows them may be the differentiator that earns you their business. .

Airlines 173

Airlines Customer Experience Survey Customer Service Training 173

ShepHyken

NOVEMBER 8, 2021

(destinationCRM) In a provocative Harvard Business Review article, researchers from the Corporate Executive Board (CEB) argued in 2010 that companies should Stop Trying to Delight Your Customers, because “wowing” customers was a losing strategy. 4 Customer Experience Strategies Inspired By Vincent Van Gogh by Chip Bell.

Customer Service 93

Customer Service Retail Interaction Hospitality 93

ShepHyken

DECEMBER 26, 2022

13 Powerful Retention Strategies That Keep Customers Coming Back by Hirsh Goswamy. Forbes) In business, growth is generally associated with acquiring new customers. However, focusing solely on prospective customers can lead to excessive cash burn, which can rapidly jeopardize a company’s financial situation.

Loyalty Programs 65

Loyalty Programs Customer Service Self Service Retail 65

ShepHyken

OCTOBER 26, 2020

The Future Of Business Is Customer-centric: 3 Pillars To Create A Customer-centric Strategy by Ilenia Vidi. Ceoworld Magazine) To become truly customer-centric companies should make these 3 pillars the key drivers to creating their customer-focused strategy. It’s like a three-legged stool.

Customer Service 90

Customer Service Contact Center Customer Centricity B2B 90

ShepHyken

JANUARY 11, 2021

Annet Franz and Bruce Temkin, two of the leading experts in CX and measuring the success of the customer’s journey, weigh in with their opinions and ideas on this interesting and valuable metric. How to Foster Customer Loyalty in a Digital Age by Bryan Osorio. For others, it’s about their process. What can be done?

Social Media 95

Social Media Customer Service Guidelines Loyalty 95

ShepHyken

FEBRUARY 21, 2023

Our customer experience research found that 83% of people trust a company or brand more if it delivers good customer service. The benefit of building trust is potential customer loyalty. Your happy customers become the best members of your marketing department. Follow on Twitter: @Hyken

Customer Experience 68

Customer Experience Customer Service Training Loyalty Customer Retention 68

ShepHyken

APRIL 25, 2022

Top 10 Signs Your Loyalty Program Needs Rehab by Dan Jurek. CustomerThink) Customer loyalty best practices constantly evolve. So even if your program previously achieved great results, failing to update it frequently to keep customers engaged may mean you lose money, opportunities, or both. Customer Loyalty.

Customer Service 65

Customer Service Loyalty Programs Loyalty Competitive Advantage 65

ShepHyken

FEBRUARY 7, 2018

The strategy is simple. A company wants to acquire new customers and is willing to cut its rates to do so. But, how do you think a customer, such as myself, feels when we see the deal, then calls the company to ask for the same deal, and is told that it’s just for new customers? Isn’t my loyalty worth something?

Travel 114

Travel Advertising Loyalty Customer Service Training 114

ShepHyken

FEBRUARY 12, 2020

Do customers love you even when there’s a problem or complaint? Here are six ways to make customers love you no matter what! Become customer-focused. This means that in addition to creating an amazing customer experience, every decision keeps the customer in mind. Are you that good? Be transparent.

Customer Focused 145

Customer Focused B2B Customer Service Training Customers 145

ShepHyken

FEBRUARY 28, 2022

As a result, thoughtful customer experiences that inspire trust and lasting loyalty are rare. Consider how “warm” you are with your customers. can be summed up with the idea of you and your customers warming up to each other. How to Enhance Customer Loyalty: 6 Tips to Make Loyalty Great Again by Julia Morrissey.

Ecommerce 71

Ecommerce Customer Service Trends Loyalty 71