Lumoa
FEBRUARY 7, 2023
Organizations that analyze and act on their customer behavioral data outperform the market by 85% in sales growth, according to a 2021 study by Microsoft. When you capture VoC data, you can: Evaluate new product and service offerings, and prioritize based on customer expectations. How do you collect VoC data?
ShepHyken
JANUARY 4, 2023
Just as we want our customers to come back, we want our employees to stay. . Customers’ Expectations of the “Basics” Continue to Rise – The basics are about friendly, helpful, convenient service. Done right, customer support makes you money. . Follow on Twitter: @Hyken.
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ShepHyken
AUGUST 19, 2019
(G2 Crowd) Providing great customer service is not a choice or luxury; it’s a standard your customers expect. Well, here are nine “how to not’s” to consider in your customer service strategy. My Comment: Most of the lists people compile (myself included) are how to’s.
ShepHyken
NOVEMBER 23, 2022
Just do what is expected. When you consistently do what the customer expects, they will say, “They are amazing!” Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. And now I’ve made it even easier. and “I’ll be back!” .
ShepHyken
SEPTEMBER 15, 2021
Our service would be impeccable. . If you think about these answers, they are exactly what customers expect anyway. What would make your customers say, “Wow!” And maybe that idea is so good that customers would pay you for the privilege of doing business with you, even if they don’t have to.? .
Vonage
MARCH 26, 2018
From there, sit down with your best service reps and discuss the types of customers they commonly deal with on a day-to-day basis. In combination, this process will allow you to ‘flesh out’ a series of profiles based on your typical customer’s needs, wants and expectations.
ShepHyken
SEPTEMBER 9, 2020
Never lose sight of what the customer expects. Meeting that expectation may be all you have to do to surprise and delight. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information, contact 314-692-2200 or www.hyken.com.
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