Defining the Value of Customer Experience: A Guide for Creating CX ROI in A Constantly Changing World
Experience Investigators by 360Connext
APRIL 23, 2024
Then consider how to intentionally design and execute on customer journey improvements, internal process design, and employee engagement efforts to move the organization closer to those goals. Key Metrics and Steps to Consider for Measuring ROI 1. Strategic Investments in Customer Experience As we often say, CX is a team sport.
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