ViiBE Blog

OCTOBER 28, 2021

Customer experience Insurance , Retail , SMB Kelly Dell October 28, 2021 Share this article Contents Share this article Contents It’s crucial nowadays for companies to understand what is digital CX (customer experience). The digital customer experience strategy is an important part of a company’s marketing strategy.

Social Media 52

Social Media Roadmap e-support Video 52

InMoment XI

JANUARY 9, 2024

B2B customers are more likely to continue doing business with a company that consistently delivers value, meets their expectations, and provides excellent service. Loyal customers are also more likely to recommend the business to others. Great customer experiences help your brand achieve differentiation. Support and service.

B2B 551

B2B Self Service Customer Experience Customer Journeys 551

Magellan Solutions

SEPTEMBER 10, 2020

Reaching out to a global market is the goal for most businesses. However, an international customer base means communicating with people from different time zones and cultures who are speaking different languages. With a multilingual call center, you can provide call answering services in your customer’s native language.

Call Center 52

Call Center e-support Industry Contact Center 52

Kustomer

NOVEMBER 4, 2020

Leveraging AI can help businesses better understand customers and deliver better CX, resulting in higher conversions and decreased cart abandonment. One of the biggest challenges facing customer service teams is handling an increase in customer support calls, emails, and social media inquiries. billion in 2019 to $9.4

Omni-Channel 52

Omni-Channel Customer Experience Chatbots e-support 52

SurveySensum

JULY 11, 2023

Finally, your burger arrives, perfectly cooked and beautifully presented. This delightful experience, my friend, is what we call customer experience (CX). And you know – great customer experience can make your brand successful. Segment your customer base based on common characteristics or behaviors.

Brands 83

Brands Customer Experience Effort Score Rewards Programs 83

SurveySensum

JUNE 24, 2023

6 Simple Steps for Measuring Customer Satisfaction Challenges and Pitfalls to Avoid While Measuring Customer Satisfaction Biased or Unrepresentative Samples Incomplete or Inaccurate Data Collection Overlooking Qualitative Feedback Failure to Act on Customer Feedback Lack of Integration Across Departments To Sum Up!

Customer Satisfaction 52

Customer Satisfaction Measurement Net Promoter Score Effort Score 52

Bold360

OCTOBER 20, 2016

Your marketing budget, often sucked up by a drive for acquisitions, could be better used to retain old customers and encourage them to repeat the experience with you. It could be far more effective than blowing your marketing budget on getting footfall to your online store, only to fall at the conversation rate hurdle anyway.

Self Service 85

Self Service e-support Multi-Channel Poor Customer Service 85

Amity

SEPTEMBER 25, 2017

There’s quite a lot that falls under the Customer Operations bucket, including the majority of things that are customer facing and post-sale. Customer Operations means everything from Customer Success to Customer Support, Engineering Support, and Professional Services.

Customer Success 0

Customer Success B2C NPS e-support 0

ClientSuccess

JUNE 19, 2019

Coming back to the main point, here are 6 strategies that you can embrace to offer value to customers and enjoy their undivided loyalty and prolonged attention in today’s fleeting consumer age. Real Benefits with Real-Time Support. Offering 24/7 support. Personalized Offers Lead to Loyal Customers.

Customer Retention 73

Customer Retention Strategy e-support Loyalty 73

LiveChat

JULY 12, 2017

Thankfully, there are several tools that can help you increase customer acquisition rates by helping you understand your market as well as providing you with the ability to create entertaining and engaging content that will attract new customers. How MailChimp improves your customer acquisitions.

Tools 45

Tools e-support Social Media Analytics 45

Elevio

JANUARY 14, 2018

Elevio is a Customer Education Platform, that drives up engagement while reducing support loads for sites, by delivering the relevant help they need where and when they need it. How is Elevio different from what already exists in the market? What types of roles do your customers have at their companies? What is Elevio?

e-support 40

e-support Knowledge Base Software Roadmap 40

Storyminers

JULY 29, 2016

There always seems to be a new product, service, or experience within reach of a brand’s current customer. And as we all know, replacing an existing customer costs 7 times more than retaining them. So how do you ensure your brand is retaining its precious customer base? TV Host & Presenter, CarolRoth.com.

B2C 124

B2C Customer Retention Strategy Brands 124

Amity

SEPTEMBER 25, 2017

There’s quite a lot that falls under the Customer Operations bucket, including the majority of things that are customer facing and post-sale. Customer Operations means everything from Customer Success to Customer Support, Engineering Support, and Professional Services.

Customer Success 60

Customer Success B2C NPS e-support 60

SurveySparrow

AUGUST 14, 2020

While building and marketing an eCommerce website is slightly more challenging, it pays off in the long run. An E-commerce Website Builder. Customers will then be able to navigate easily. A serious mistake eCommerce shops can make is not investing enough in the presentation. Here are the reasons why.

Ecommerce 52

Ecommerce How To Sales e-support 52

SmartKarrot

MARCH 4, 2021

Build out a strong Customer Success SaaS strategy and ensure that current and future activities are aligned with that strategy. Identify customer trends, successes, and challenges and present a point of view on how to innovate the delivery of success and services. Establish, drive, and iterate on metrics and KPI’s for the team.

Customer Success 10

Customer Success e-support Leadership Travel 10

SmartKarrot

NOVEMBER 2, 2020

The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. According to Marketing Metrics , the rate of success while selling to an existing customer is close to 70%, while the same for a new prospect is 5-20%. Reuben Yonatan, CEO, GetVoIP.

Customer Retention 21

Customer Retention Strategy e-support Social Media 21

ChurnZero

OCTOBER 25, 2019

To discuss this topic, we hosted a well-attended webinar last week with Jason Whitehead the Founder of Tri Tuns LLC, a Customer Success and Software Adoption Consulting firm. We also touched on: Why most onboarding efforts are ineffective and do not set your customers up for success with your software. Where do you fall? Q&A Recap.

Customer Success 49

Customer Success System Customers Software 49

Kustomer

NOVEMBER 7, 2023

And with over 50,000 paying customers (largely small businesses with B2B transactional models), Zendesk is a respectable brand name. But don’t get lost in the allure of their mighty brand name and powerful corporate marketing, because the Zendesk customer disappointment is real.

Omni-Channel 52

Omni-Channel Self Service Multi-Channel Knowledge Base 52

SmartKarrot

JUNE 22, 2022

Once the startup manages to get funding and establishes itself in the market, it will have to come up with ways to stay and grow in the market. Based on its efforts, a startup can grow into a unicorn and reach the 1$ billion valuation. Take the example of Shopify – which is currently the leading e-commerce platform builder.

B2B 11

B2B How To Innovation Meeting 11

Lumoa

JUNE 26, 2023

A marketing strategy with an 89% retention and an even better purchase rate – sounds unreal, right? But with an omnichannel marketing strategy, these numbers are quite achievable. You can also achieve similar figures by building an omnichannel customer experience tailor-made for your business. Focus on customer support 6.

Omni-Channel 208

Omni-Channel Customer Experience Net Promoter Score Effort Score 208

SurveySensum

JULY 14, 2020

They have not only brought new perspectives on the table but have redefined the customer experience exceptionally! All the Thought Leaders present in this list have significantly impacted the Customer Experience Domain in their own way. Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Kustomer

FEBRUARY 24, 2022

VP of Marketing at Lily AI , Jay helps companies channel customers to their websites through optimizing search results with the right words. By doing so, it eliminates a lot of the stress for the customer by using specific words like green, v-neck, dress, and formal to lead them to the perfect product, meeting each of their needs.

e-support 97

e-support Apparel Retail Fashion 97

SmartKarrot

JULY 22, 2022

Role: Senior Director, Customer Success Location: Remote, United States Organization: Paper As a Senior Director of Customer Success, you will set the overall vision & strategy for the Customer Success team. Optimize the post-sales customer journey, ensuring customers recognize value from the Paper product.

Customer Success 3

Customer Success e-support ROI Customer Journeys 3

SmartKarrot

JANUARY 13, 2022

And when we look at the present, it seems ages since we have started using these cutting-edge technologies in our day-to-day lives. This, in turn, enables organizations to understand their customer base in a much more effective manner. AI has been playing a critical role in teaching and e-class experiences.

Examples 10

Examples Healthcare Call Center First Call Resolution 10

Kustomer

NOVEMBER 15, 2021

Where online retail and services were once considered a nice or handy shopping alternative, 2020 saw e-commerce transform into an accelerated necessity for brand and customer survival. By the end of this year, e-commerce is anticipated to account for 18% of all retail sales worldwide with that number jumping to 22% by 2023.

Brands 59

Brands e-support Customer Experience CRM 59

Comm100

NOVEMBER 13, 2022

With so much to gain, all organizations should focus on ways to improve customer service. Knowing how to improve customer service starts by understanding what customers want. Today’s customers look for fast, convenient, and personalized support that allows them to connect with brands how, where, and when they want.

Tools 189

Tools Customer Service Tips Omni-Channel 189

ProProfs Chat

AUGUST 28, 2020

“Looking at growing customer expectations, 70% of businesses are working towards improving the customer experience as they expect more personalization.”. Customers also expect flexibility and consistency when communicating with a brand. They want multiple options to interact with you when approaching for support or guidance.

Customer Expectations 105

Customer Expectations Meeting Self Service How To 105

CSM Magazine

MAY 19, 2023

At its core, customer experience engineering seeks to ensure that every touchpoint a customer has with a company leaves a positive and lasting impression. This discipline combines aspects of design, psychology, marketing, and technology to create engaging, satisfying, and memorable experiences for consumers.

Customer Journeys 52

Customer Journeys Customer Experience Net Promoter Score Effort Score 52

BirdEye

OCTOBER 5, 2023

Brand perception is customers’ cumulative impression of your company based on every interaction and experience they’ve had. It develops from direct interactions, word-of-mouth, marketing, public relations, social media, and other channels. Why does positive brand perception matter?

Examples 63

Examples Measurement Brands How To 63

ProProfs Chat

JULY 30, 2021

Consider these crucial statistics: Accenture survey shows that 66% of customers value transparency as one of the most attractive qualities in a brand. Stackla research brings forth the fact that 86% of customers look out for brand authenticity before they support a brand. Read more: How to Use Surveys for Content Marketing?

Brands 111

Brands Net Promoter Score Social Media e-support 111

Gainsight

JANUARY 30, 2023

By Tori Jeffcoat, Senior Product Marketing Manager, Gainsight. Simply enlarging your customer base year over year is no longer a viable business model. Now, companies that want to survive—and thrive—are focused on maximizing revenue from their existing customer base. Life used to be predictable. Rely on data.

Self Service 52

Self Service e-support Survey NPS 52

CSM Magazine

JANUARY 29, 2018

There is a big difference between appreciating the importance of customers within a business and creating a customer centric team. The first approach here is to use a strong customer centric team of support staff that can deal with calls and complaints and take surveys to determine customer satisfaction.

Customer Centricity 75

Customer Centricity e-support How To Policies 75

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity Today Since the 2009 global economic downturn, companies have invested heavily in enterprise feedback management. As a result, customers’ reluctance to participate in VoC is compounded, as they don’t see a meaningful return on their feedback. We updated customers as promised.

Voice of Customer 62

Voice of Customer B2B Leadership Effort Score 62

Grade.us

MAY 28, 2019

You need creative and marketing tools. If you're looking for a comprehensive list of creative, marketing and communication tools your agency can use to serve your clients, you've come to the right place. Introducing the ultimate guide to creative agency marketing tools. Drupal is made for developers , marketers , and agencies.

Tools 37

Tools Marketing Social Media Advertising 37

SmartKarrot

APRIL 15, 2022

Good customer retention rate = product/market fit. It also means increased customer lifetime value, increased revenue, lower customer acquisition cost , and higher average order value. But what can you do to perfect customer retention? It provides detailed insights into the latest techniques of marketing.

Customer Retention 19

Customer Retention CRM Case Study e-support 19

Kustomer

FEBRUARY 19, 2024

is a cloud-based customer support solution designed to enable businesses of all sizes to deliver exceptional customer service. Zendesk Overview Zendesk is a customer service software that offers a comprehensive set of features that helps businesses improve interactions and enhance overall customer satisfaction.

Self Service 52

Self Service Software Knowledge Base Social Media 52

SurveySparrow

NOVEMBER 30, 2020

Understand your customer : AI gathers customer data continually and analyses it, to anticipate customer behavior.AI It can be powered with real-time data that can help marketers gain a deeper understanding of customer needs. It is widely used in retail and e-commerce to drive the customer experience journey.

Trends 52

Trends Customer Journeys Customer Experience Chatbots 52