BlueOcean

MARCH 7, 2024

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions.

Sales 177

Sales Customer Service Sports Contact Center 177

BlueOcean

AUGUST 27, 2020

And, of course, your company’s plan to launch a new outsourced customer care program. Your customers are already struggling with the times, and now you’re thinking about overhauling the customer care process? Check out these articles: 60 Customer Care RFP Questions for the Contact Center of 2020.

Customer Care 156

Customer Care Contact Center Sports Case Study 156

BlueOcean

AUGUST 21, 2019

Choosing a strategic partner to deliver an outsourced customer care solution is a significant business decision – maybe one of the most significant decisions you’ll make in your career. You’ll task your team with running a tight procurement process to assess potential contact center partners. 1. Work Environment.

Contact Center 159

Contact Center Culture Leadership Engagement 159

Playvox

SEPTEMBER 2, 2022

While agents have been explicit in their desire to continue remote working, nearly half of the contact center managers in our survey are planning to bring agents back to an office in 2022. Our survey uncovered five ways contact center managers are adapting to remote work. That’s a dangerous disconnect. Leanne Y.,

Contact Center 70

Contact Center Management Policies Gamification 70

BlueOcean

DECEMBER 8, 2020

This national sports association leads the US in governing and promoting one of the nation’s well-loved sports, including its annual pro championships, community involvement and coaching programs, charitable initiatives, and more. In the downloadable case study, discover how we: Pivoted to 100% remote recruiting, onboarding, and training.

Sports 156

Sports Customer Care Case Study Study 156

Avaya

SEPTEMBER 19, 2018

Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for customer care solutions and services.

Customer Care 94

Customer Care Contact Center Government Healthcare 94

BlueOcean

SEPTEMBER 17, 2020

But you’re ready to implement and transition into your new outsourced customer care program so you’ve got to buckle up and buckle down. Here are the milestones you can expect along the way of implementing your outsourced customer care program. Building Your Outsourced Customer Care Team. You deserve it.

Customer Care 156

Customer Care Roadmap Training Call Recording 156

BlueOcean

MAY 16, 2017

True or false: your outsourced contact center provider is just another vendor. Attempting to establish a strategic partnership with your contact center is like chasing a unicorn. And a partner can make decisions with a comprehensive understanding of what’s important to your organization and your customers.

Contact Center 136

Contact Center Call Center Government Culture 136

COPC

NOVEMBER 5, 2021

These changes were highlighted during the Optimizing Pandemic Contact Center Outsourcing Relationships pre-event workshop that COPC Inc. hosted as part of this fall’s Execs In The Know’s Customer Response Summit. The outsourcing contact center market is becoming more competitive. WFH Insights.

Contact Center 52

Contact Center ROI Customer Journeys Touchpoint 52

BlueOcean

SEPTEMBER 25, 2017

In procuring an outsourced contact center partner, you’ve gone through the RFP process, you’ve made the site visit, you’ve narrowed down your decision, and, finally, you’ve signed the contract to make your choice official. Step-by-step procedures and clearly defined rules are valuable assets in establishing a successful contact center.

Contact Center 84

Contact Center Government Automotive Training 84

BlueOcean

OCTOBER 17, 2023

The report urged stakeholders to consider environmental, social, and governance factors in their financial processes and investments. Today, despite their being no uniform standards defining ESG, there are many laws and regulations that govern how companies must conduct their business. Evaluating ESG through your RFP is complex.

How To 177

How To Government Guidelines Effort Score 177

BlueOcean

APRIL 14, 2023

AB: What risks, if any, are there for a company deploying ChatGPT as a tool for customer care? ChatGPT: When it comes to using ChatGPT for customer care, there are a few potential risks that companies should be aware of.

Government 156

Government Customer Service Representative Technology Guidelines 156

NICE inContact

JUNE 27, 2018

The topic of the third webinar was Orchestrating Immersive CX in Your Contact Center. There were several themes that we discussed to delve into the topic, the first being the nature of disruptive customer experience. The post Hitting a Customer Experience (CX) Grand Slam appeared first on NICE inContact Blog.

Customer Experience 120

Customer Experience Contact Center Omni-Channel Social Media 120

Uniphore

OCTOBER 5, 2021

Apart from standard benefits such as the availability of information in one go and automated workflow-based tracking, a key advantage of this transformation was work-from-home (WFH) enablement for our customer care associates virtually overnight. came to the fore. came to the fore.

Insurance 100

Insurance Self Service Contact Center Travel 100

BlueOcean

MAY 11, 2017

The road to choosing an outsourced contact center provider is usually a long one. It’s a strategic decision to protect your brand and put customer care in the hands of experts so you can focus your organization’s resources on your core competencies. However, speed is the enemy of a great program transition.

Customer Service 153

Customer Service Call Center Contact Center Training 153

BlueOcean

MARCH 30, 2018

Not to add another thing to your plate (sorry), but there’s another question to ask that can impact all of those answers: is this the year customer care outsourcing takes a more central role in your go-forward plan? We can’t take an RFP template that was written for manufacturing and use it verbatim for sourcing a contact center.

Contact Center 184

Contact Center Customer Journeys Hospitality Culture 184

Magellan Solutions

AUGUST 2, 2021

Thus, the contact center industry in the Philippines helps clients to adapt to the changed situation. . Majority of i nhouse call center in the Philippines are supported by digital and analytics. 24/7 customer care. When you run an in-house call center, you’re limited to certain time zones. Philippines.

Call Center 52

Call Center Tourism Contact Center Healthcare 52

Magellan Solutions

SEPTEMBER 29, 2021

Whether you hire in-house customer support for inbound or outbound contact center services or pay for outsourced IT call center services , you are paying each agent’s hourly rate, salary, training, and perks. . Finally, would you require multichannel customer care links, such as email, chat, and social media?

Call Center 98

Call Center Contact Center Telecommunications Social Media 98

Magellan Solutions

JULY 15, 2021

Different team aspects for a contact center services Philippines. If one becomes part of a company that cares for its employees, you may notice that some call center philippines employees work for the company for 10 years or more. Advantages of outsourcing to contact center solutions Philippines.

Call Center 52

Call Center Hospitality Contact Center Culture 52

Oracle

JULY 14, 2020

It’s critical that these remote workforces have the infrastructure and tools necessary to communicate and collaborate with other employees or customers via phone, email, chat, video, and messaging. OpenMethods and Five9 have helped companies and governments get up and running quickly to work from anywhere.

Trends 111

Trends Customer Experience Wireless Consumers 111

Think Customers

JUNE 1, 2021

Industries that can particularly benefit from automation run the gamut: retail, healthcare, automotive, government, communications, travel and hospitality, financial services, and insurance. And RPA can help employees across the board in an organization: customer care, sales, finance, HR, supply chain, IT, and procurement.

Contact Center 52

Contact Center Automotive Hospitality Healthcare 52

Magellan Solutions

JULY 14, 2021

They see outsourced customer service centre firms as opportunities to decrease costs, improve services, and expand their business with greater flexibility. . Large corporations, particularly those in the telecommunications industry, pioneered this trend by outsourcing customer support to contact centers in the Philippines and India.

Industry 52

Industry Customer Service Call Center Tourism 52

Avaya

MAY 4, 2016

With happiness being a key focus in Dubai, government agencies are looking towards contributing to the goal of raising the quality of life of customers and ensuring public happiness. Using the latest services and solutions paves the way to guaranteed customer retention and loyalty. In 2015, the centre handled over 2.5

Transportation 40

Transportation Omni-Channel Multi-Channel Self Service 40

Stella Connect

JUNE 5, 2017

Hiring for Retention: Building Blocks for Staffing your Contact Center for the Next Generation (Master Class). Director Consumer Care Center, Banner Health. Few contact center issues are more pressing (or costly) than employee churn. Conversocial makes social customer care look effortless.

Call Center 40

Call Center Contact Center Conference CRM 40

Magellan Solutions

SEPTEMBER 10, 2019

What Is An Outsourced Call Center? Call center outsourcing is a business activity of subcontracting call center services like customer care and sales-related tasks. You can hire a call center during the holidays or after advertising your product or service. Fully-managed. Management.

Call Center 49

Call Center Call Center Solutions Contact Center Training 49

Natalie Petouhof

APRIL 7, 2016

Customer self-service is one of the key capabilities of any company that actually cares about their customers. Companies contemplating a self-service customer care solution to support digital customer experiences should consider the following five steps: 1. Tweet It’s just not true.

Self Service 40

Self Service Customer Journeys Average Handle Time Government 40

Avaya

JANUARY 24, 2018

Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for customer care solutions and services. The main goals of the MiFID II are: Customer protection.

Financial 46

Financial Government Banking Policies 46

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. Flavio is the VP of Operations and Customer Support at DigiCert, Inc.,

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. Flavio is the VP of Operations and Customer Support at DigiCert, Inc.,

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Comm100

FEBRUARY 5, 2018

These solutions tailor the CRM model to fit the needs of businesses in specific industries such as restaurants, governments, freelancers, and more. Just like how no two customer engagement tools are exactly alike, no two CRM software solutions offer the exact same features and functions.

Social Media 121

Social Media CRM Self Service Software 121

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132