QuestionPro Audience

JUNE 21, 2018

The food and beverage industries count on American consumers purchasing traditional barbecue fare such as burgers, hot dogs, and beer. But with consumer’s eating habits evolving in search of more healthy options, these industries will need to make adjustments to their products in order to capitalize on their shifting tastes. .

Consumers 223

Consumers Trends Industry Report 223

QuestionPro Audience

MAY 24, 2018

Privacy and security are definitely at the forefront of consumers’ minds in today’s digital era. Brands need to be cognizant of consumers’ feelings about the security of their personal information and online behaviors. Almost 70% of American adults report using at least one social media platform, according to a study by Pew Research.

Consumers 207

Consumers Data Social Media Study 207

BirdEye

MAY 9, 2024

The latest Google Ads Safety Report highlights the search giant’s commitment to ensuring a secure and reliable ads ecosystem. Policy innovations Google introduced Initiatives like the Limited Ads Serving policy to limit the reach of lesser-known advertisers, reducing the risk of scams and misleading ads.

Report 57

Report Advertising Policies Financial 57

InMoment XI

JUNE 5, 2024

This placement highlights our fierce commitment to innovation, customer satisfaction, and delivering future-proof technological solutions—no matter your business needs. For some context , The Forrester Wave Text Mining and Analytics, Q2 2024 report is a rigorous evaluation of the top text mining and analytics providers.

Analytics 260

Analytics Effort Score Social Media Innovation 260

QuestionPro Audience

FEBRUARY 21, 2018

According to a study conducted by HSBC , 59% of consumers said they’d never heard of blockchain technology, and 80% of those who had heard of it didn’t understand what it is. Never fear—we’re going to break it down for you while we explore 4 ways consumers will benefit from Blockchain. Contact us for your next research project.

Consumers 170

Consumers Study Retail Technology 170

Clarivate

MAY 18, 2023

Our new sustainability report is full of real-life examples of how we help our customers, colleagues and communities, with transparent, data-driven results and real insights on where we need to focus moving forward. The post Advancing our commitments to global sustainability [Report] appeared first on Clarivate.

Report 98

Report Innovation Government Culture 98

NetBase

AUGUST 28, 2020

The plant-based market is booming, and consumer intelligence is brands’ ticket to ride. Consumers attracted to the plant-based lifestyle have lots of questions that need answering. And savvy brands up to date on their consumer intelligence stand to reap rewards for their plant-based market innovations.

Consumers 52

Consumers Innovation Marketing Social Media 52

NICE inContact

APRIL 30, 2019

It’s safe to say that we’re at an inflection point for AI in the contact center — AI innovations deployed in a myriad of ways, such as chatbots, intelligent routing, workforce management forecasting, and AI-driven interaction analytics, can add significant value to customer experiences and operational performance.

Consumers 149

Consumers Contact Center Chatbots Innovation 149

Oracle

JANUARY 22, 2021

A new generation of CX technology is reshaping the way consumers deal with money. Digital apps let consumers automate bill negotiations, manage debt, monitor their credit, and much more. Through machine learning and experienced financial negotiators, Trim and other innovators help consumers reclaim control of their finances.

Financial 110

Financial Consumers Tools Banking 110

InMoment XI

AUGUST 17, 2023

In this article we will share the three key drivers of NPS identified in our latest report, State of Customer Experience: 2023 UK Consumer Study , conducted in partnership with NPSx by Bain & Company , which reveals how to transform NPS from a numerical score to a strategic advantage! Take The Lead!

Net Promoter Score 493

Net Promoter Score Self Service Effort Score NPS 493

InMoment XI

FEBRUARY 2, 2024

In the rapidly changing consumer market, the highest customer-rated Integrated CX company, InMoment, took a bold and proactive approach. On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond.

Hospitality 260

Hospitality Call Center Retail NPS 260

Circular Edge

MARCH 5, 2024

The Jurgensen Companies, a family-owned leader in asphalt, aggregates, and construction, leverages Circular Edge's expertise in JDE E1 and Concur solutions to drive innovation for high-quality projects. This was time consuming and was entirely dependent on their IT team’s availability. This is now fully automated under this project.

Innovation 52

Innovation Policies Report Data 52

InMoment XI

APRIL 27, 2023

InMoment announced today new innovative capabilities in the award-winning XI Platform for clients around the globe. If you simply want to learn more about our innovative products and services, a representative can answer your questions by completing the form below, and they’ll get right back to you.

Innovation 260

Innovation Feedback Analysis Resources 260

C3Centricity

FEBRUARY 13, 2024

Indeed, a survey by Salesforce reported that 76% of consumers expect companies to understand their needs and expectations. In a world where customer expectations are continually evolving, companies that prioritize ongoing improvement can adapt, innovate, and remain competitive.

Customer Insights 226

Customer Insights Feedback Social Media Customer Satisfaction 226

C3Centricity

APRIL 23, 2024

Marketing Budget Allocation Gartner’s most recent (2023) CMO Spend Survey reported that marketing budgets fell from 9.5% Of course, this figure varies by industry, with retail, e-commerce, and consumer goods companies often seeing higher returns thanks to direct purchase links in their emails. of company revenue to 9.1%

ROI 226

ROI Marketing Social Media How To 226

SurveySensum

JANUARY 16, 2024

In this article, we’ll share with you the importance of customer feedback for product development and business innovation. The Importance of Customer Feedback for Product Development and Business Innovation First things first, what is customer feedback? Let’s dive right in! Ask them directly.

Innovation 52

Innovation Feedback Social Media Analysis 52

SurveySensum

JANUARY 16, 2024

In this article, we’ll share with you the importance of customer feedback for product development and business innovation. The Importance of Customer Feedback for Product Development and Business Innovation First things first, what is customer feedback? Let’s dive right in! Ask them directly.

Innovation 52

Innovation Feedback Social Media Analysis 52

SurveySparrow

JULY 31, 2023

Did you know that advances in artificial intelligence are changing the way brands gather and activate consumer insights? AI in market research has become a game-changer, empowering businesses to delve deeper into consumer behaviors, preferences, and motivations. Reports back this up. Let’s look at the process: 1.

Consumers 52

Consumers Marketing Social Media Analysis 52

IntouchInsight

SEPTEMBER 5, 2023

A recent survey of 1,894 everyday consumers across North America revealed that 74% of customers feel technology has made dining at restaurants more convenient. As we prepare for the release of our 23rd Annual Drive-Thru Study , we wanted to look at how some innovative drive-thru locations are performing compared to their counterparts.

Study 317

Study Innovation Survey Consumers 317

QuestionPro Audience

JUNE 3, 2019

What are online consumer research panels? Why are online consumer research panels necessary: How listening and capturing authentic insights from your online consumer research panel helps: Shifting online consumer panel insights to action. Different types of online consumer research panels. Definition.

Consumers 191

Consumers Industry Self Service Advertising 191

TechSee

JUNE 9, 2020

Consumers are uncomfortable with allowing technicians into their homes. Consumers are more willing to do things themselves via remote visual assistance. In the age of COVID-19, 61% of consumers are more willing to play an active role in the resolution process, especially when it comes to avoiding an in-person technician visit.

Consumers 109

Consumers Survey Video Report 109

NICE inContact

JUNE 28, 2017

Technology has dramatically changed consumer expectations over the last 10 years with companies who want to lead in the digital customer experience finding ways to utilize technology in smarter ways. In both trends, the report illustrates how companies maintain the human element as the umbrella to the innovation.

Report 120

Report Customer Experience Self Service Trends 120

Clarivate

AUGUST 2, 2022

In this blog post, we explore some of the best examples of game-changing climate innovation as revealed by company patents. Keep reading to learn how companies are innovating to save our environment, from transport and buildings to energy and food. Climate innovation in transport and buildings. An innovative approach to energy.

Innovation 59

Innovation Transportation Technology Travel 59

Maru Group

SEPTEMBER 6, 2022

The Web3 innovation of NFTs (Non-fungible tokens) is not going anywhere. With an increasing number of entertainment companies either announcing plans to or already entering the NFT market, the technology can be expected to adapt and become more consumer-facing in the next few years. USD) to lower barriers to entry. the rate of 35-54s.

Consumers 69

Consumers Entertainment Groups Technology 69

TechSee

APRIL 21, 2021

consumers have required assistance during the COVID-19 pandemic. A Forrester report underscores this sentiment by discussing how AI trends will transform agents’ roles in the contact center by giving them the tools they need to succeed. . The post AI in Call Centers: Top innovations for 2021 appeared first on TechSee.

Call Center 136

Call Center Self Service Innovation Contact Center 136

InMoment XI

MARCH 27, 2024

Online reviews, a platform for consumers to discover and assess auto services brands, can particularly influence consumer decisions from the start of their customer journey. 67% of consumers see reviews as influential when choosing a new auto service. 67% of consumers see reviews as influential when choosing a new auto service.

Automotive 260

Automotive Management Social Media Feedback 260

2020 Research

AUGUST 26, 2022

The Looming Economic Storm: How Consumer Banks Will Survive This Recession. Explore our five key findings from the 2022 US Banking Industry Loyalty Report, created in collaboration with Apex Scoring System. Should Consumer Banks Shift Their Perspective When Addressing Internal Challenges? So, make their why your thing!

Banking 52

Banking Consumers Loyalty Groups 52

InMoment XI

DECEMBER 15, 2022

You aren’t waiting until the end of the year to get a mailed report containing consumer trends for the past year (hopefully), but rather you need to be keeping up with your consumers in real time. Identifying digital experience trends will help you adapt your business to get ahead of your consumer, not behind them.

Trends 529

Trends How To Social Media Survey 529

InMoment XI

NOVEMBER 30, 2023

Consumers today rely heavily on online information and reviews, making brand reputation management a top priority. When your brand identity is cohesive and mirrors the values that matter most to your business, it becomes a powerful tool for connecting with consumers on a deeper level.

Brands 378

Brands Management Multi-Channel Social Media 378

Clarivate

OCTOBER 26, 2022

The world’s sustainability challenges provided the impetus for our new report, A study of energy in transition: the role of research and innovation in the world’s shift to sustainable energy sources. Sustainability guides our every decision and we are constantly looking at new ways to deepen and accelerate our impact.

Report 52

Report Government Innovation Analysis 52

NetBase

FEBRUARY 28, 2019

Geography is an important social analytics metric – that’s why we venture near and far in our quest to understand consumer love for brands. Our latest NetBase Brand Passion Report 2019: Top Loved Australian Brands reveals insights about brands in the magical land of “Oz” – but there are takeaways for all brands everywhere.

Report 40

Report Consumers Brands Airlines 40

Experience Investigators by 360Connext

JUNE 4, 2024

Data breaches are on the rise, with more than 3,000 reported breaches in the U.S. There is a struggle between providing the best customer experience and appropriately protecting consumer privacy. By investing in privacy, organizations achieve greater customer loyalty and trust, operational efficiency, and innovation.

Customer Experience 143

Customer Experience Self Service Data Connections 143

Experience Investigators by 360Connext

JUNE 4, 2024

Data breaches are on the rise, with more than 3,000 reported breaches in the U.S. There is a struggle between providing the best customer experience and appropriately protecting consumer privacy. By investing in privacy, organizations achieve greater customer loyalty and trust, operational efficiency, and innovation.

Customer Experience 143

Customer Experience Self Service Data Connections 143

Experience Investigators by 360Connext

JUNE 4, 2024

Data breaches are on the rise, with more than 3,000 reported breaches in the U.S. There is a struggle between providing the best customer experience and appropriately protecting consumer privacy. By investing in privacy, organizations achieve greater customer loyalty and trust, operational efficiency, and innovation.

Customer Experience 143

Customer Experience Self Service Data Connections 143

Alida

APRIL 4, 2016

The stats are discouraging for product management and innovation pros: one study claims that 85 percent of consumer goods end up flops. Another report, conducted in the Harvard Business School, found that that number should be a lot higher: 95 percent. The difficult truth is that innovation is hard.

Innovation 100

Innovation Apparel Retail Study 100

CSM Magazine

FEBRUARY 2, 2023

Nearly half (44%) of global consumers are frustrated by the dominance of the English language on the internet and technology, a new report by RWS has revealed. The trust consumers hold towards brands is influenced by their knowledge and understanding of national and local cultures.

Consumers 52

Consumers Technology Culture Brands 52

CSM Magazine

FEBRUARY 11, 2022

BigChange field service management software is helping commercial and industrial door specialist Access Innovations reduce paper consumption by more than 70 per cent. The back-office resource required to record, schedule and report on jobs has been reduced, which in turn results in better service for our customers. “The

Innovation 52

Innovation CRM Customer Relationship Management Financial 52