Experience Investigators by 360Connext
JULY 20, 2015
Reviewing customers’ online experience is one of the most common ways we at 360Connext help our clients. It’s part of out trademarked process called Customer Experience Investigation, which covers everything. If the experience you provide is disconnected, confusing, painful… they know they are free to date others.
Beyond Philosophy
JULY 7, 2022
I see this development as the new variant of Customer Experience moving forward, even in brick-and-mortar settings. Now, they are transitioning back to unrestricted in-person interactions, but not to the same place they were for all those years. But, then, you apply that to both experiences. Almost Perfect.
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Beyond Philosophy
JANUARY 9, 2021
Whether you realize it or not—and even if you don’t know what they are—you use Digital Nudges in your online experience today. Digital Nudges are the interactions you have with customers online in your experience that inspire their actions. Every online experience has them, but not all of them are deliberate.
ShepHyken
NOVEMBER 8, 2021
(Forbes) Pretend your organization has an okay, not great, customer experience. Impressed by the genius of Van Gogh, pretend you could hire him as your customer experience consultant. The four lessons come under the topics of innovation, managing detail, creating memorable experiences, and creating a unique sensory experience.
Comm100
SEPTEMBER 25, 2021
Users are more likely to remember, interact and refer to your brand if they connect with your customer service. While 80% of companies believe that they deliver an extraordinary experience for their customers, only 8% of their customers resonate with this claim. Customer service forms the backbone of any successful business.
Experience Investigators by 360Connext
OCTOBER 24, 2014
Think of what even your satisfied customers might exclaim while interacting with your brand. Neutralizing pain points in the customer journey is essential to providing a good experience. But consider not just what is “wrong” with the experience, but who and where your customers are when they interact with your brand.
Beyond Philosophy
NOVEMBER 28, 2020
These adapt to both physical and online experiences. Also, we want different types of retail experiences depending upon our perceived importance of the purchase. Here are some highlights of the discussion: 01:18 – Colin shares a recent experience of buying a large television for the living room vs. a smaller one for the kitchen.
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