Consulting Interaction Loyalty Online Experience 
Experience Investigators by 360Connext
JULY 20, 2015
Reviewing customers’ online experience is one of the most common ways we at 360Connext help our clients. It’s part of out trademarked process called Customer Experience Investigation, which covers everything. If the experience you provide is disconnected, confusing, painful… they know they are free to date others.
Kustomer
FEBRUARY 18, 2020
Imagine having a conversation with a friend, but not being able to remember anything about that friend, or any interactions you’ve ever had with them previously. That’s how traditional retailers have historically interacted with consumers, with a large blind spot around customers’ preferences and behaviors. In-Action With Glossier.
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Kustomer
FEBRUARY 18, 2020
Imagine having a conversation with a friend, but not being able to remember anything about that friend, or any interactions you’ve ever had with them previously. That’s how traditional retailers have historically interacted with consumers, with a large blind spot around customers’ preferences and behaviors. In-Action With Glossier.
Lumoa
JUNE 26, 2023
But some purchase processes are complicated, decreasing customer satisfaction and loyalty. A high CES indicates an effortless purchase process and is ideal for a successful omnichannel customer experience. They analyzed buyer stages to determine drop-offs and used SMS and email channels to interact with customers at every step.
ShepHyken
NOVEMBER 8, 2021
The key to building customer loyalty, they claimed, was to simply make it effortless for people to do business with you. Forbes) Pretend your organization has an okay, not great, customer experience. Impressed by the genius of Van Gogh, pretend you could hire him as your customer experience consultant.
Experience Investigators by 360Connext
APRIL 21, 2015
Observe how your front-line employees interact with customers in a purely transactional way, focusing on products and branding instead of the customer. They are too busy creating their online personas, interacting with brands they love on their own terms. What’s really meaningful to your customers?
Lumoa
APRIL 3, 2018
Whom would you consult if you were choosing a hairdresser's saloon or a new car to buy? The Net Promoter Score (or NPS) was designed by Fred Reichheld in 2003 to measure loyalty. That time, customer experience management was still unknown to the most of the business doers. All this time, NPS has been one of their core metrics.
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