BirdEye
DECEMBER 22, 2023
Therefore, choosing the right phone system is critical for any small business. In this blog, we’ll cover what to look for in a small business phone system, which phone systems are the best for small businesses, and more. Table of contents What is a small business phone system?
Experience Investigators by 360Connext
FEBRUARY 20, 2024
AI has become a staple in major customer interaction platforms, from feedback mechanisms to customer relationship management systems (CRMs). While we may not be directly programming these AI systems, our leadership in how we listen and respond to our customers is pivotal —positioning AI as an invaluable ally in our efforts.
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TechSee
AUGUST 17, 2023
8 Ways to Optimize Remote Technician Downtime A remote video platform can significantly enhance the effectiveness of field service technicians by providing them with valuable tools, information, and support. Documentation and knowledge sharing: Technicians can use the video platform to record their work processes and solutions.
Experience Investigators by 360Connext
MAY 19, 2020
Here are five ways to create a cohesive employee experience by connecting learning to your employee’s journey overall. How does it connect to the overall mission and purpose of your organization? How does this learning opportunity connect to the customer experience? Some will do better with video learning at their pace.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
Comm100
JUNE 4, 2020
Because when you offer audio and video chat within your live chat offering, its popularity rises even further. Audio and video chat give agents the ability to speak directly with the customer, seamlessly switching from typing to talking. But first, here’s a quick video on what audio and video chat is and how you can use it: 1.
AWS Machine Learning
FEBRUARY 23, 2023
Over the last 10 years, a number of players have developed autonomous vehicle (AV) systems using deep neural networks (DNNs). These systems have evolved from simple rule-based systems to Advanced Driver Assistance Systems (ADAS) and fully autonomous vehicles.
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