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How to Optimize Your Survey with SMS & Video Feedback

PeopleMetrics

With texting & video chat being more popular than ever, it’s imperative that your customer feedback program keeps up to date on the way your customers want to speak with you. We also provide you with the free downloadable chart used in this session (click on the tablet image below video OR in YouTube description to download).

Video 118
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Modular functions design for Advanced Driver Assistance Systems (ADAS) on AWS

AWS Machine Learning

Over the last 10 years, a number of players have developed autonomous vehicle (AV) systems using deep neural networks (DNNs). These systems have evolved from simple rule-based systems to Advanced Driver Assistance Systems (ADAS) and fully autonomous vehicles.

System 88
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Why video is the untapped jewel to greatly enhance your customers experience

Beyond Philosophy

If we had a video option, the entire experience would be better for both sides, and I would have the flight I wanted. Video can be the untapped jewel of your experience design, and we will explain why. Unfortunately, they had a different fare on their system than I did, so I felt they didn’t think I was telling the truth.

Video 88
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The Upside of Downtime

TechSee

8 Ways to Optimize Remote Technician Downtime A remote video platform can significantly enhance the effectiveness of field service technicians by providing them with valuable tools, information, and support. Documentation and knowledge sharing: Technicians can use the video platform to record their work processes and solutions.

Video 205
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The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.

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Using Omnichannel Contact Center to Drive Customer Satisfaction

InMoment XI

What distinguishes it from multichannel systems is the integration of these channels, allowing customers to switch between them without losing the context of their interactions. Solution: Omnichannel systems provide a holistic view of customer interactions, allowing businesses to gather valuable insights.

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6 Must-Have Features in a Business Phone System

CSM Magazine

Since communications are such an integral part of every business, it’s important to equip your whole team with the latest and most technologically advanced systems. Below we outline what every business owner should look for in cutting-edge communication systems. All-in-one systems. Seamless call transfer and hold option.

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