Blueshift

OCTOBER 31, 2022

Check out our infographic to understand how they like to shop and what inspires them to connect with brands. . It’s beginning to feel a lot like the peak holiday shopping season. Gen Z and Millennials will be shopping for family, friends (and for themselves). Download the PDF version and share with your team.

Infographics 52

Infographics Connections Brands Marketing 52

Ecrion

JULY 15, 2020

Find out how in our infographic covering 9 ways you can personalize customer communications with CCM: Use a Comprehensive CCM solution. Even arid documents like invoices and notices can help build a connection with your customers when you add a personal touch to them. This will improve the experience for all of your customers.

Infographics 97

Infographics Communication Self Service Interaction 97

TechSee

NOVEMBER 27, 2018

AR creates new digital experiences that transform the customer journey into a connected and immersive visual interactive experience. The post Infographic – AR in Customer Service appeared first on Techsee. It will also reduce contact center volume, technician visits and no-fault-found returns.

Infographics 84

Infographics Self Service Customer Service First Call Resolution 84

Michelli Experience

JULY 4, 2017

The post {Infographic} Customer Value – Expanding across the 12 Standard Forms of Value appeared first on Joseph Michelli. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Follow on Twitter: @josephmichelli.

Infographics 113

Infographics Consulting Customers Customer Experience 113

Win the Customer

FEBRUARY 20, 2015

Investing in a comprehensive customer experience program enables organizations to effectively connect with their customers, enhancing service delivery and customer results. Business Customer Experience Infographic Management Technology' Each interaction point with a customer needs to be […].

Infographics 52

Infographics Customer Experience Data Touchpoint 52

Tricia Morris

MAY 28, 2015

In the most recent American Express Customer Service Barometer , 99% of consumers say that getting a satisfactory answer or being connected to someone knowledgeable are important prerequisites to a great customer service experience. The post INFOGRAPHIC: 2015 State of Knowledge for Customer Service appeared first on Parature.

Infographics 40

Infographics Self Service Customer Service Customer Care 40

Tricia Morris

APRIL 1, 2016

In the most recent American Express Customer Service Barometer , 99% of consumers say that getting a satisfactory answer or being connected to someone knowledgeable are important prerequisites to a great customer service experience. The post INFOGRAPHIC: 2016 State of Knowledge for Customer Service appeared first on Parature.

Infographics 40

Infographics Self Service Customer Service Report 40

Provide Support

SEPTEMBER 29, 2015

Those are mainly connected with how user-friendly and credible your website is. This infographic covers the major reasons for shopping cart abandonment and provides some actionable tips on how you can make your eCommerce website more trustworthy and how to design your checkout page to decrease the abandonment rate.

Infographics 40

Infographics Abandon Rate Ecommerce How To 40

Provide Support

JULY 6, 2015

It means that in order to attract and keep customers you need to do more than simply introduce them to your business or products, you need to create and keep an emotional connection with them. As a brand owner, how can you make your customers love your brand? Can you think of any other ways to contribute to the list? <img src="[link].

Infographics 40

Infographics Brands Software Customers 40

NobelBiz

SEPTEMBER 5, 2023

Telemarketing and call center operations form the backbone of many businesses, enabling them to connect directly with their audience. Within this framework, the twin metrics of connection rate and contact rate play pivotal roles. Conversely, a low connection rate can result in wasted time and reduced agent productivity.

Contact Center 59

Contact Center Connections Call Center Telecommunications 59

C3Centricity

FEBRUARY 5, 2018

One of C3Centricity’s annual traditions is to publish a post which shares the best marketing infographics of the previous twelve months. Interestingly, many marketing infographics that have been shared in the past year are actually about content marketing. The Most Shared Marketing Infographics of 2017.

Infographics 120

Infographics Marketing Social Media Ecommerce 120

InMoment XI

FEBRUARY 29, 2024

Examples of linkable assets include in-depth guides, infographics, case studies, or local resource directories that provide value to your audience and demonstrate your expertise in your industry. Here are some examples of how they are connected.

Strategy 260

Strategy Tips Case Study Social Media 260

InMoment XI

APRIL 13, 2022

As much as the mathematical connections are crucial, so are the practical ones. Check out this infographic! But survey data doesn’t always lead to one answer—or the answer you expect. The real question is, “how do you pull information together and communicate that collectively?”

Metrics 260

Metrics NPS Infographics Effort Score 260

BirdEye

MARCH 11, 2024

How to connect with your audience through hashtags? In business, hashtags are a tool for companies to connect their content with specific topics, trends, or conversations, making it easier for users to find and interact with their posts. How to create a memorable hashtag strategy for your brand? What’s the ‘3×3’ hashtag strategy?

Social Media 71

Social Media Trends Analytics Connections 71

Uniphore

JANUARY 4, 2022

Infographics. See how Emotion AI is reshaping how we connect with customers in the virtual workplace. Conversational AI Platform. U-Self Serve. Case Studies. White Papers. Conversational AI. Emotion AI. Speech Analytics. Our Mission. Board of Directors. Testimonials. Get a Demo. Learn from Industry Experts.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

OpinionLab

MARCH 16, 2017

But don’t take my word for it; check out the below infographic. Bottom line: connected cross-channel VoC leads to optimal CX that impacts your revenue generating capabilities (for more on the benefits of connected VoC strategies and how to realize them, check out the OpinionLab Strategy Guide on the topic).

Connections 79

Connections Omni-Channel Infographics B2C 79

CX Accelerator

FEBRUARY 2, 2020

Psychology (5 mentions) I gained a clear understanding of motivation and behavior, combined with the ability to see connections between seemingly unrelated facts and situations. Infographic Courtesy of Erica Marois. Eric Engwall. Better yet, let’s keep this discussion going in the CX Accelerator Slack community.

Customer Experience 320

Customer Experience Customer Journeys Tourism Study 320

2020 Research

OCTOBER 30, 2023

” This phenomenon highlights the undeniable power of play and the enduring connection between adults and the cherished memories of their youth. The combination of these feelings and the tangible connection provided by toys creates a potent mix of emotions that drive adults to reconnect with the world of play. respondents.

Trends 64

Trends Social Media Transportation Comparison 64

2020 Research

OCTOBER 30, 2023

Nostalgia holds incredible power over adults, and by strategically harnessing this sentiment, brands can create meaningful connections that resonate on a deep emotional level. Connect these stories to cultural touchstones that trigger nostalgia, fostering a genuine connection with the audience.

Trends 52

Trends Brands Transportation Comparison 52

BlueOcean

FEBRUARY 11, 2020

When we think about delivering on customer expectations, we tend to think first about things like empathy, emotional connection, and effective resolution as core elements of a great customer experience. The Impact of Customer Effort on Customer Experience. And we tend to correlate the quality of that customer experience with customer loyalty.

Customer Experience 177

Customer Experience Net Promoter Score Self Service Effort Score 177

Retently

OCTOBER 5, 2023

Build a Community : Create spaces, be it online forums or offline events, where they can connect with like-minded enthusiasts. Passive customers aren’t deeply connected to your brand, making them vulnerable to competitive offers. Infographic: Crunching the Numbers The old saying goes: “A picture is worth a thousand words.”

NPS 78

NPS Net Promoter Score Infographics Loyalty 78

Eptica

APRIL 29, 2016

Date: Friday, April 29, 2016 Insurers struggling to connect with customer service. To read more about the findings download the 2016 Eptica Multichannel Insurance Customer Experience Study management report or take a look at our infographic here. Published on: April 29, 2016.

Insurance 48

Insurance Connections Customer Service Self Service 48

ECXO

JANUARY 30, 2024

For example, if a customer has a positive emotional connection with a brand, they are more likely to overlook minor issues or price increases. “This emotional connection can be the key to retaining customers and promoting long-term business growth.” This is what the famous NPS attempts to measure.

Rewards Programs 52

Rewards Programs Loyalty Brands Connections 52

BlueOcean

JANUARY 20, 2022

We regularly partner with brands who like to be able to connect with their customers at a personal level. Check out our infographic of the top 10 most important RFP questions (including 10 bonus pandemic RFP questions). The cherry on top of these considerations is the cultural alignment between your organization and your customer base.

Contact Center 156

Contact Center Customer Care Infographics Sports 156

Experience Matters

AUGUST 9, 2017

And when they do connect with you, it’s part of a larger journey that they’re on to achieve something more important than the interaction with you. I hate to break this news to you, but your customers most often interact with your organization because they have to, not because they want to.

Customer Journeys 321

Customer Journeys Infographics Customers Interaction 321

Forrester's Customer Insights

NOVEMBER 27, 2019

In the recently published Forrester Infographic: Connected Shoppers In Southeast Asia, we share several insights: Shoppers in Southeast Asia are connected and channel-agnostic. Consumers in […].

Connections 42

Connections Infographics Consumers Omni-Channel 42

Lumoa

AUGUST 25, 2020

While content like blogs, infographics, videos, and podcasts improve your search engine visibility and add to your credibility, specific blog posts, industry reports, case studies, and whitepapers also help in retention by bringing your existing customers back to your site for insightful information. Connect with him on LinkedIn.

Strategy 208

Strategy Chatbots Self Service Customer Retention 208

BirdEye

JULY 13, 2023

How do social media optimization and search engine rankings connect? Improved customer satisfaction Social media lets you connect direct with followers. How do social media optimization and search engine rankings connect? Articles, images, videos, and infographics keep your audience coming back for more.

Social Media 98

Social Media Advertising Return on Investment Infographics 98

GetFeedback

JANUARY 21, 2019

Infographics. infographics, webinars, blog posts) and what tone of voice to use (serious, humorous, formal). You can connect with him on LinkedIn and Twitter. Content format question [multiple choice]. Sample question: What content format do you prefer when researching something new? Email Newsletters. Blog posts.

Survey 210

Survey Marketing How To Infographics 210

BirdEye

DECEMBER 12, 2022

This can include articles, infographics, reports, guides, blog posts, or videos. Looking for a fun and interactive way to connect with your followers on social media? Giving a behind-the-scenes glimpse of your company is a good way to connect with customers on social media. Share your company’s content. Stream live videos.

Social Media 98

Social Media Strategy Marketing Case Study 98

CX Accelerator

OCTOBER 21, 2019

And if you’re a fan of IFTTT , you can connect the two apps to trigger automated organization. The ability to connect with other industry pros. You can also pull together fact sheets to share with executives and customers, design posters for the breakroom, turn metrics reports into engaging infographics, and more.

Tools 208

Tools Customer Experience Social Media Customer Journeys 208

SurveySensum

APRIL 8, 2024

Diverse Content Formats: Experiment with various content formats, including blog posts, videos, podcasts, and infographics. Authenticity and mutual value are the cornerstones of successful partnerships, driving both brand growth and deeper customer connections.

Strategy 52

Strategy Social Media Advertising Analytics 52

Magellan Solutions

NOVEMBER 10, 2023

You can connect with the appropriate audience by producing worthwhile content, improving websites for search engine optimization , and utilizing digital tactics. Try several forms, such as webinars, property tours with interactive experiences, and infographics, to see which ones your audience responds to the most.

Marketing 52

Marketing Case Study ROI Return on Investment 52

CX Accelerator

FEBRUARY 2, 2020

Psychology (5 mentions) I gained a clear understanding of motivation and behavior, combined with the ability to see connections between seemingly unrelated facts and situations. Infographic Courtesy of Erica Marois. Eric Engwall. Better yet, let’s keep this discussion going in the CX Accelerator Slack community.

Customer Experience 182

Customer Experience Customer Journeys Tourism Study 182

QuestionPro Audience

NOVEMBER 21, 2017

Cyber Monday has only been around since 2005, and legend has it, got its name because the average consumer had dial-up internet at home, and would wait to do their online shopping at work, where the internet connection was faster. QuestionPro Audience created an infographic with tons of interesting Black Friday information.

Apparel 191

Apparel e-support Infographics Retail 191

SurveySensum

JANUARY 1, 2024

Well, these stats show a direct connection between team engagement, understanding your customers, and the success of your business. This connection between engaged employees and customer satisfaction leads us to something transformative: the Voice of the Customer (VoC). It helps us connect with their experiences and learn from them.

Social Media 52

Social Media Effort Score Customer Satisfaction Case Study 52

BirdEye

NOVEMBER 16, 2023

Offering valuable insights during webinars can generate leads and connections within the commercial real estate market. What you can do now: Use only high-quality property images, videos, and infographics to enhance property listings. Prioritize showcasing video testimonials of your clients to establish authenticity.

Chatbots 110

Chatbots Social Media Consulting Financial 110