Ecrion

SEPTEMBER 23, 2020

Experts agree that customer service expectations are on the rise. Every year, businesses lose billions in potential revenue thanks to one thing: poor customer service. Positive customer experiences, on the other hand, can help boost sales, retain customers and even bring in new ones.

Infographics 105

Infographics Self Service Customer Service Social Media 105

ProProfs Chat

JULY 19, 2019

When recommending or giving reviews about a place or service, we remember the ones that provide exceptional service, positive or negative. Whether the memories associated with a place are positive or negative, we spread the word about the experience to all our friends and connections. Click Here To Zoom Image.

Infographics 93

Infographics Customer Experience Omni-Channel Poor Customer Service 93

Vonage

SEPTEMBER 16, 2016

5 reasons not to miss Connect 2016 if you’re striving for sales & service excellence. How businesses in Australia are losing $11bn a year due to poor customer service – a 38% increase from 2014 (INFOGRAPHIC). The $62 billion customer service scared away [INFOGRAPHIC].

Customer Focused 120

Customer Focused Company Infographics Policies 120

Vonage

SEPTEMBER 5, 2016

The final step is to get senior management more connected to the reality of the business. Or senior management can try contacting the company as a customer, to see for themselves what it’s like to make a complaint, ask for support, or buy a product. The $62 billion customer service scared away [INFOGRAPHIC].

Customer Experience 120

Customer Experience Infographics Customer Experience Professionals Poor Customer Service 120

ShepHyken

NOVEMBER 20, 2020

He shares six tips and strategies to share with your team for improving the eCommerce customer experience. Poor customer service costs businesses over $75 billion a year in lost profits. These are critical goals, e.g. “ Achieve XX percent customer satisfaction rate. ”. Pawel Lawrowski is Head of Growth at Tidio.

Ecommerce 141

Ecommerce Training Customer Service Net Promoter Score 141

Vonage

SEPTEMBER 20, 2016

Shep Hyken, Customer service and experience expert and NY Times bestselling author , says: “While there is always going to be a place for direct communication, such as phone and video chat, the best brands are offering quick solutions to their customers’ most common questions and issues through self-service support.

Omni-Channel 120

Omni-Channel Self Service Infographics Poor Customer Service 120

Vonage

JULY 21, 2015

Often businesses get carried away with a new scheme which promises to improve loyalty, missing the real reason why customers are loyal. An app or a loyalty card can artificially boost loyalty but if the emotional connection to your brand isn’t there, the customer does not remain loyal in the long-term.

Customer Service 120

Customer Service Hotels Effort Score Customer Satisfaction 120