ShepHyken

MARCH 5, 2024

The concert examples are not unlike two companies competing for a customer’s business. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn.

Customer Experience 82

Customer Experience Entertainment Customer Service Training Connections 82

ShepHyken

DECEMBER 6, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service Training 148

Customer Service Training Customers Interaction Customer Service 148

ShepHyken

JANUARY 10, 2024

I’m always looking for good customer service stories that teach or remind us about creating an amazing customer experience. I booked an international trip for a speaking engagement. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Travel 92

Travel Customer Service Airlines Poor Customer Service 92

ShepHyken

JANUARY 11, 2023

Mitel provides a sophisticated, custom communications network that helps businesses connect, collaborate and take care of customers. The big takeaway is that the employee experience is a big contributor to the customer experience. Take care of them, and they will better engage with and take of your customers.

Employee Experience 128

Employee Experience Customer Experience Self Service Call Center Experience 128

ShepHyken

JANUARY 5, 2022

Any time you interact with a customer is a touchpoint. Finding ways to do so outside of the normal process, where you endear yourself to your customers, is a great opportunity. This was the perfect time to engage with the customer. Personalization is a hot topic and a powerful way to connect to the customer.

Customer Experience 174

Customer Experience How To Touchpoint Communication 174

ShepHyken

MAY 24, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Sports 131

Sports Hospitality Customer Service Training Customers 131

ShepHyken

NOVEMBER 15, 2021

Ace Hardware Goes Thanksgrilling in Customer Service Strategy by Judy Mottl. Retail Customer Experience) Ace Hardware is going all out in stores this Thanksgiving to help customers not only find the right grill equipment but also chef tips on making the feast a success. They want proof in the form of ROI.

Customer Service 72

Customer Service Metrics Social Media Retail 72

ShepHyken

AUGUST 1, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Hotels 117

Hotels Travel Exercises Customer Service Training 117

ShepHyken

JUNE 20, 2023

territories, such as Puerto Rico. From these stories – and there are plenty more just like them – here are a few lessons we can take away: Customer Service Training: Many problems can be avoided with good customer service training. Connect with Shep on LinkedIn. mainland and U.S.

Customer Service 67

Customer Service Customer Service Training Travel Entertainment 67

ShepHyken

MAY 16, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service 121

Customer Service Advertising Customer Service Training Sales 121

ShepHyken

JULY 11, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Hotels 118

Hotels Customer Service Training Course Communication 118

ShepHyken

APRIL 25, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Insurance 103

Insurance Customer Service Training Meeting Leadership 103

ShepHyken

JUNE 6, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Video 86

Video Advertising Customer Service Training Consumers 86

ShepHyken

SEPTEMBER 21, 2022

The point is that leadership and management must create opportunities that allow employees to engage with them. You want employees to have a connection with leadership. . If you’ve been following my work, you’ll recognize this concept: What’s happening inside the organization is felt on the outside by the customers.

Leadership 72

Leadership Feedback Customer Service Training Training 72

ShepHyken

JUNE 13, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Management 75

Management Interaction Customer Service Training Customer Service 75

ShepHyken

MAY 17, 2021

How to Nurture Your Online Customers And Turn Them Into ‘Brand Evangelists” by Peggy de Lange. (B&T) B&T) Building a connection with existing customers is just as integral to any marketing strategy as winning new ones, but how do we turn customers into spokespeople for our brands?

Customer Service 80

Customer Service Customer Retention Tips Brands 80

ShepHyken

APRIL 27, 2020

” 15 Customer Service Strategies To Help You Deliver A 5-Star Experience by Forbes Coaches Council. Forbes) If your company is struggling, transforming your customer support into a 5-star experience can inject new life into your business. The best companies find the perfect balance between digital and human.

Customer Service 82

Customer Service Government Hospitality Trends 82

Comm100

NOVEMBER 3, 2017

Formal training becomes necessary to become a truly empowered social organization. In a formal program, there are often several levels of certification depending on the employees’ role in the organization and how deeply they’re likely to engage in social media on behalf of the company or brand.

Social Media 115

Social Media Course Training Marketing 115

Comm100

OCTOBER 8, 2016

Relationship Marketing, an aspect of Customer Relationship Management (CRM), is the term used to describe the focus on the customer’s experience over boosting short-term metrics like acquisition and sales. Using good Relationship Marketing strategies will also help solidify their trust in you as an industry leader. White Papers.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

ShepHyken

JANUARY 23, 2017

(CustomerThink) What does your B2B marketing program have to do with your customer retention strategy? Let’s look at three ways you can use marketing and customer experience to engage your customers. I especially love number three… that prospective customers watch how you treat current customers.

Self Service 48

Self Service Social Media Customer Service Fashion 48

ShepHyken

JULY 25, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service Training 23

Customer Service Training Training Customer Service Software 23

Comm100

OCTOBER 11, 2017

Once you decide to engage in social media customer service, the next step is coming up with an effective strategy for implementing it. Should it be customer service? If you want a well-rounded, capable, and effective social media customer care team, then the answer is all of the above. Introduction.

Social Media 119

Social Media Customer Service Strategies Strategy Customer Service 119

ShepHyken

DECEMBER 12, 2016

They help businesses take essential decisions and optimize their strategy and workflows, but how do you know if an artificial intelligence platform can h elp you build a more engaging, personal connection with customers – and improve your metrics? For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Omni-Channel 48

Omni-Channel Social Media Customer Service Contact Center 48

Storyminers

JULY 6, 2020

She’s got more than 25 years of experience (both client-side and vendor side) helping companies understand their employees and customers and identify what drives retention, satisfaction, engagement, and the overall experience – so that employees, customers, and businesses reap the benefits and achieve their desired outcomes.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

She’s got more than 25 years of experience (both client-side and vendor side) helping companies understand their employees and customers and identify what drives retention, satisfaction, engagement, and the overall experience – so that employees, customers, and businesses reap the benefits and achieve their desired outcomes.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySparrow

OCTOBER 1, 2023

High-touch customer service, often referred to as “white glove” service, is a customer-centric approach that goes above and beyond to meet and exceed customer expectations. “High-touch” is a way of doing customer service where the main goal is to make customers feel really special.

Customer Experience 52

Customer Experience Customer Service Self Service Chatbots 52

ShepHyken

AUGUST 31, 2020

Here’s a very nice piece that is not only about working remotely, but also is focusing on customer service. Don’t stop at customer service when you can deliver customer experience improvements by Paul Selby. 7 Ways to Ensure Your Social Presence Improves Your Customer Experience by Scott Clark.

Customer Service 106

Customer Service Social Media Customer Service Training Infographics 106

Russel Lolacher

DECEMBER 10, 2019

” Over the years, many a branded platform has been launched, with little to no long-term social media customer service strategy… or even a short-term one. How will you manage your interactions and connection with your audience (spoiler: CRM) so you can be there at every step of the relationship? of each platform?

Social Media 102

Social Media Customer Service Strategies Strategy Customer Service 102

ShepHyken

FEBRUARY 5, 2018

How Retailers Can Use Customer Experience to Compete with Amazon by Marissa Bosché. Apptentive) In this post, we outline a few key ways that retailers can step their customer experience game up to keep their customers happy, engaged, and loyal. My Comment: I’m a fan of the concept of selling with service.

Customer Service 15

Customer Service B2C Retail Infographics 15