CSM Magazine
FEBRUARY 13, 2024
Ensure every member of your team understands the golden rule: listen actively to what customers are saying—both verbally and non-verbally. By opening a heartfelt dialogue, you validate their concerns and create an emotional connection, fundamental for a lasting relationship.
Russel Lolacher
DECEMBER 10, 2019
” Over the years, many a branded platform has been launched, with little to no long-term social media customer service strategy… or even a short-term one. If your customers are already on social media, is it a big enough community or just three people talking to each other? What language or tone do they use?
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NobelBiz
FEBRUARY 21, 2023
An excellent customer service strategy separates your call center from the competition by providing a difficult-to-replicate intangible competitive edge. A confident consumer who trusts in their product or service selection will be more likely to promote it to others if they receive excellent customer service from your business.
Help Scout
AUGUST 12, 2021
Our incoming customer service requests are primarily through email and live chat ( using Beacon ), but we do also receive requests on Twitter and Facebook. Here’s how it works today: The social channels are owned by our marketing team, who are the biggest users of social media for promotion, customer communications, and engagement.
Comm100
OCTOBER 11, 2017
Once you decide to engage in social media customer service, the next step is coming up with an effective strategy for implementing it. Should it be customer service? If you want a well-rounded, capable, and effective social media customer care team, then the answer is all of the above. Introduction.
CSM Magazine
AUGUST 22, 2021
And in the digital age, where platforms like TripAdvisor, Facebook and Google reviews allow customers to easily share opinions about your business online, it seems crazy not to make your customer service strategy a top priority. So, how best can your business improve its service to customers in 2021?
CSM Magazine
AUGUST 8, 2023
Bob Dylan once sang, ‘The Times They Are a-Changin’ and when it comes to prioritising employee engagement, this is certainly true. One of the positives to come out of the pandemic is that it made every customer service department think more about the wellbeing of employees than ever before. Then apply a little common sense.
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