ChurnZero

SEPTEMBER 8, 2021

A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. Top Three In-Person Conferences for Customer Success Professionals to Attend in 2021. SaaStr Annual 2021 – September 27-29, 2021 San Mateo, CA.

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ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. List your capabilities, show how you use those capabilities by customer segment, and what you expect the results to be. Customer Success Around the Web.

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Conference Customer Success Leadership Sales 98

Gainsight

APRIL 11, 2023

Pulse is celebrating its tenth anniversary as the biggest, most amazing conference for the customer success community. Now more than ever, it’s time to reflect on how far we’ve come, and imagine a future that’s durable , resilient, adaptable, and built to help our industry drive the efficiency it needs to succeed.

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Leadership Conference Customer Success Customer Retention 52

Gainsight

SEPTEMBER 28, 2020

Gainsight was fortunate enough to “be in the room” at Industry , one of Product Managers’ largest conferences. Now that we have our customer at the center of everything and our teams on the same page, we have to decide exactly how to define success. These four stages of product maturity include entry, growth, sustain and decline.

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Experience Investigators by 360Connext

NOVEMBER 3, 2014

In a nutshell, it’s how to better your business. If someone in a leadership position cares enough to recognize the truth hurts and might be tricky to address, that company is a winner. The foosball table is replaced with an austere conference table, and the leaders are getting down to business. But growth is good, right?

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ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. If you are attending be sure to stop by the ChurnZero booth (#810) to say hi! .

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Up Your Service

SEPTEMBER 6, 2018

We are happy to share with you a one tool from our proprietary Service Culture Development Checklist: The Leadership Engagement Checklist. Why is leadership engagement important? A strong and successful service culture demands the power of a senior leadership team that is fully engaged. Leadership Engagement Activity Checklist.

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Think Customers

JUNE 29, 2022

This year’s Forrester CX conference served as a backdrop for a deeper look at Forrester’s CX Index for 2022 , which revealed that CX quality dropped for nearly 20% of brands, the highest proportion of brands to fall in one year since the survey began. IBM uses authentic leadership and abides by a work-from-home pledge.

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Beyond Philosophy

MARCH 14, 2024

Today, we will discuss how to avoid this situation in your organization. The good news is that there are many ways to manage it, the most essential of which is quality leadership and a sound communication process for voicing opinions. Here are a few ways to make that happen: Recognize how often this can happen. Click here.

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ijgolding

OCTOBER 24, 2016

Whilst I do not proclaim to be a shining example of leadership myself, I am constantly looking for new ideas, knowledge and inspiration that will help me to become ever more effective in my specialism. The clip is actually an animation – an animation of David delivering a conference speech. You can read my column here!

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Experience Investigators by 360Connext

FEBRUARY 3, 2020

Have you ever experienced a “conference high?” Joey Coleman and Dan Gigniss from the Convince and Convert team offer inspiring examples of customer experience, great stories of customer service, and tips on how to make your customers love you even more. Learning Makes You Happier — Science Shows it.

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Customer Bliss

NOVEMBER 10, 2015

As you assess the maturity phase of embedding the five competencies, moving your organization from ‘Commit’ to ‘Unite,’ here are four tactics to engage (or reengage) your leadership and organization: 1. Executives have been to a conference or read a book and they want to get to the ‘wow’ moments. Don’t fall into that trap.

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TechSee

AUGUST 14, 2023

In addition, he is also a best-selling author, Forbes contributor, blogger & podcaster, and frequent conference speaker. Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership. Jon’s thought leadership can be followed on his widely-read JAA’s Analyst Blog.

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ClientSuccess

MAY 10, 2022

This number is also used to determine ARR (annual recurring revenue), which shows how much revenue will come in each year from this initial contract. . How to calculate Customer Lifetime Value. What about a conference you already know this customer will be perfect for? What is Customer Lifetime Value.

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The DiJulius Group

JANUARY 20, 2021

4 Quick Tips to Help you Make Price Irrelevant 1) Customer Service Feature Story Why Employees Want to Leave and How to Stop It Every year, improving employee morale, turnover, and employee experience is a major objective for many organization’s leadership teams. Building a world-class experience encompasses both customer and employee.

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How To Leadership Tips Employee Experience 105

Russel Lolacher

OCTOBER 8, 2019

Our own experiences, successes and failures, are necessary for our learning in how to be better leaders. I’ve pulled some of my favourite tidbits and takeaways to give you some leadership inspiration. What’s a great leadership book you would recommend to help with those unofficial mentorships. Share them below.

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Experience Investigators by 360Connext

JANUARY 5, 2015

The day I presented the findings changed how I do business. It was a room of 12 people, with the founder sitting at the end of a big conference table. The others were his senior staff , his trusted leadership team members. He knew how to be successful. ” CXI® means re-evaluating your leadership practices.

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Leadership Consulting Employee Engagement User Experience 110

ChurnZero

APRIL 8, 2022

It’s the definitive Customer Success leadership summit. At other conferences, I have sometimes felt like I’m sitting through a sales pitch, and I didn’t feel like that in any of the sessions I attended at BIG RYG. Honestly, it was an amazing in-person conference. Great conference. What’s BIG RYG? has it all.

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Kustomer

OCTOBER 22, 2020

The result was that we saw customer satisfaction went up, employee satisfaction went up, revenue went up because those partners are learning how to do their business better and we saw return based on the revenue that came back to the company on the accounts that were in that test group.”. It really is kind of an invisible ‘sisterhood’.

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ChurnZero

APRIL 1, 2022

“You’re not alone,” says Sharon Winterton , vice president of Customer Success at Catalina Marketing during her session “ Battling imposter syndrome in Customer Success ” at BIG RYG, ChurnZero’s annual Customer Success conference. How to help teams with imposter syndrome as a leader. What is imposter syndrome? Be generous.

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eGain Blogs

OCTOBER 29, 2021

KMWorld Connect 2021 is happening as a virtual conference, for the second year in a row. This year’s conference theme is Impacting the Future: Knowledge Sharing in the Age of New Technologies. So how will our organizations reset following the pandemic? The conference promises to discuss those questions. “Be

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Connections Conference Innovation Customer Engagement 93

Customer Bliss

JUNE 14, 2019

Determine how to best drive strategy pricing, strategic trade promotion, and assortment portfolio distribution. With the understanding that business is shifting heavily into E-commerce, they asked themselves how they could win in this category. How can they create optimal joint business planning? R : Revenue growth management.

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Qualtrics

FEBRUARY 6, 2019

Product-focused conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Below are 10 product experience conferences that you should check out for 2019. Description: The Atlassian Summit teaches teams how to use Atlassian tools and touts their latest technology.

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Kayako

NOVEMBER 21, 2018

Have everyone attend events and conferences your company hosts, so they can interact and talk with your customers. You can’t expect your entire organization to put customers first if leadership doesn’t. You don’t have to use the exact same approach as Ahrefs, but you can borrow from the concept. Make it happen from the top down.

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Kayako

MARCH 21, 2017

“Someone I had sent a reply to in a ticket found me at a conference last year, and thanked me for taking the time to write back acknowledging his feedback, and also for sending educational material about how and why we work here. How to gain customer trust and confidence. Our support team makes a difference.”

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C3Centricity

JULY 20, 2020

Although I love quotes, especially about how to succeed, I love success even more. Now whereas I do advise people today on how to find more happiness in their lives (See my new website on intuitive coaching at Finding-Your-Happy.com ), I want to address here the many current and possibly future failures in business.

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TechSee

JUNE 16, 2022

Paul is a Transformational, hands-on, customer service department leader with extensive experience using performance metrics, lean process improvements, and positive leadership in building effective, efficient, and happy customer service departments. Paul Husar, Senior Call Center Manager at LG Electronics. Follow on LinkedIn.

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ChurnZero

AUGUST 12, 2022

We’re thrilled to announce our speaker and session agenda for BIG RYG 2022, the Customer Success leadership summit in Washington, D.C. Exceptional leadership takes both, and these people have it in spades. In keeping with this outlook, we designed our conference program with the intention of pushing all of us from planning to doing.

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Leadership Conference Customer Success Industry 98

Beyond Philosophy

MAY 18, 2023

Emotional intelligence (EQ) is critical to leadership. Today, we are discussing EQ, what it is, and how it helps your customer strategy and leadership. Daniel Goleman’s work regarding Emotional Intelligence (EQ) has been an essential part of the leadership conversation since he published it years ago.

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Qualtrics

DECEMBER 6, 2018

HR and EX conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Below are 10 HR and EX conferences that you should check out for 2019. Description: The theme of the conference is “People Data for Good” and the conference is two days long.

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Customers That Stick

OCTOBER 23, 2014

I’d like to take a moment to tell Customers That Stick™ readers about the 25 th annual Compete Through Service Symposium ( online brochure ) put on by the Center for Services Leadership at Arizona State University’s W.P. It is a three daylong conference, with each day focusing on the following topics: Day One: Service Innovation.

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Conference Leadership Customer Service Training Healthcare 128

Kustomer

OCTOBER 22, 2020

The result was that we saw customer satisfaction went up, employee satisfaction went up, revenue went up because those partners are learning how to do their business better and we saw return based on the revenue that came back to the company on the accounts that were in that test group.”. It really is kind of an invisible ‘sisterhood’.

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Totango

FEBRUARY 5, 2021

But in others, it may be wise (or even necessary) to ask other members of the leadership team, such as the CSM, to take part as well. Is this an in-person meeting, a conference call, an online chat? Request a Demo to try our innovative solutions out for yourself, or explore Spark to learn more about how our technology works.

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Customer Success How To Net Promoter Score Financial 72

Alliance by IFS

SEPTEMBER 14, 2019

This year’s Smarter Services™ Symposium leadership conference , September 16-18 in Chicago, will bring together more than 250 manager and VP-level service leaders to share and learn from one another’s executive leadership experiences. Previewing This Year’s Executive Leadership Conference Agenda.

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ChurnZero

NOVEMBER 3, 2020

Just last month we hosted our first ever virtual conference – BIG RYG 2020. Throughout the conference we conducted a series of audience poll questions, that related to the session topics. We received poll responses from over 800 Customer Success professionals who also attended the conference. . Customer Success Around the Web.

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Beyond Philosophy

DECEMBER 14, 2015

CMC, is Thought Leadership Principal for Beyond Philosophy. For both inspiration and answers regarding the best and most effective approaches to apply, I turned to trailblazing ideas of the two “Fathers of Servant Leadership”, Max De Pree and Robert Greenleaf. He established the De Pree Center for Leadership in 1996. Scott Peck.

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Grade.us

JULY 18, 2017

The reality of these events is that no matter how much you think you know, marketing conferences are often a valuable reminder that you still have plenty to learn. But marketing conferences are more than just a reminder to keep seeking information on this constantly evolving industry. Location: New York, New York.

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