NobelBiz

SEPTEMBER 23, 2021

The post VIDEO: Should Every Company Use Workforce Management? Yes, scheduling and forecasting is great but what really differentiates CommunityWFM from other platforms is enabling and empowering agents. This is what truly impacts and benefits the work environment. appeared first on NobelBiz®.

Video 52

Video Company Management 52

Experience Matters

JUNE 28, 2018

Take a look… Video Script: Did you know that engaged employees are really, really valuable? The post The Employee Engagement Virtuous Cycle (Video) appeared first on Customer Experience Matters®.

Employee Engagement 200

Employee Engagement Video Engagement Customer Experience 200

kommunicate

DECEMBER 10, 2023

It is doing everything from creating images to video editing, writing poems, [.] The post How 4 Companies Transformed with Generative AI Adoption appeared first on Kommunicate Blog. Last Updated on December 11, 2023 Generative AI has been all the rage ever since OpenAI’s ChatGPT came into the picture more than a year ago.

Company 90

Company Video Tools 90

AWS Machine Learning

OCTOBER 6, 2022

Synamedia is a leading video technology provider addressing the needs for premium video service providers and direct-to-consumer (D2C) with a comprehensive solution portfolio. Synamedia partnered with AWS to use artificial intelligence (AI) to develop enhanced video search capabilities for long-form video.

Video 66

Video Innovation Analysis Advertising 66

Magellan Solutions

AUGUST 17, 2023

Artificial intelligence (AI) has emerged as a revolutionary technology in video production, where videos are essential to communication. The demand for AI video editing tools has dramatically increased. Content creators work to produce top-notch videos that engage their consumers.

Video 98

Video Tools Social Media e-support 98

TechSee

JUNE 9, 2022

TechSee, a next-generation visual customer assistance solution, and KDDI Evolva will start providing a new contact center “Video Support Service” utilizing video from May 2022. In addition, video-based operations lead to intuitive understanding by customers. Terilogy Co, Ltd.

Telecommunications 109

Telecommunications Video Contact Center e-support 109

PeopleMetrics

OCTOBER 19, 2021

With texting & video chat being more popular than ever, it’s imperative that your customer feedback program keeps up to date on the way your customers want to speak with you. We also provide you with the free downloadable chart used in this session (click on the tablet image below video OR in YouTube description to download).

Video 118

Video Feedback Survey CEM 118

SurveySensum

DECEMBER 8, 2023

This extends to how you engage with them visually and emotionally In this case, creating customer-centric videos is an essential strategy for modern businesses. But, now, a question that’s on everyone’s lips is: “How do you even create customer-centric videos?” What is a Customer-Centric Video?

Customer Centricity 59

Customer Centricity Video Feedback Customers 59

Customer Bliss

FEBRUARY 26, 2020

The most admired companies know that hiring people with the ability to care —and making caring and empathy a core value—is key to how they grow. How does your company understand who belongs in your culture and interacting with customers? Magazine named Pal’s to its list of “25 Most Audacious Companies.

Case Study 258

Case Study Study Company Culture 258

GetFeedback

JULY 24, 2018

Today, customers can interact with companies in more ways than ever, across unique channels, devices, and time zones. A customer might see a company’s ad, visit their website, browse their products, read customer reviews, and go on their way—all without speaking to a single human. Harvard Business Review. So how do you get there?

Video 277

Video Customer Experience How To Customer Journeys 277

Experience Matters

OCTOBER 23, 2014

This video explains The Six Laws of Customer Experience. By understanding these fundamental truths about how people and organizations behave, companies can make smarter decisions about what they do, and how they do it.

Video 335

Video Customer Experience Infographics eBook 335

GetFeedback

APRIL 25, 2019

After several weeks of analysis and market survey, I’ve come up with a list of the best modern marketing strategies every company needs to try today. Long tail keywords mean that a Google user already has an idea in mind and that they’re looking for a company to fulfill their needs. Testimonial videos.

Strategy 170

Strategy Company Marketing Social Media 170

Eptica

FEBRUARY 7, 2022

Date: Monday, February 7, 2022 Author: Pauline Ashenden - Demand Generation Manager Why so many contact centres are turning to Microsoft Teams (Video). In a recent video interview Anna Stokes of Eptica’s parent company Enghouse Interactiv e, explained the reasons behind the accelerated adoption. Share this page on: Tweet.

Video 121

Video Trends Meeting Tools 121

Customer Bliss

JUNE 17, 2020

We have seen that companies have the ability to be flexible and pivot swiftly, through uniting their organizations to focus on the most important things and deliver value that people need now to achieve their goals. Share these videos with your team to highlight the ways we should behave moving forward.

Company 186

Company Financial Video Resources 186

Beyond Philosophy

OCTOBER 13, 2022

Why Video is the Untapped Jewel to Greatly Enhance Your Customers’ Experience. Jóhann Hannesson , Lead Product Manager and the head of Web Development at Streem , says that video could be the missing link between your customer and the expert in the contact center. Video can be the untapped jewel of your experience design.

Video 88

Video Contact Center Customer Experience Net Promoter Score 88

ShepHyken

MARCH 6, 2023

Bringing engaged customers who are utilizing your products and services into the design process can help shape great outcomes for your company. Companies must shift the contact center agents’ responsibilities to allow them to be more productive and continue to elevate CX. New technology will not replace the human-to-human relationship.

Feedback 125

Feedback Company Knowledge Base Contact Center 125

NobelBiz

MARCH 16, 2021

Gary has a straightforward explanation on how important it is to have an aligned goal when aquiring a new company. In his opinion, business acquisition is much more than a financial decision and a desire for company growth. The post VIDEO & ARTICLE: What to Look for When Acquiring a Company appeared first on NobelBiz®.

Video 52

Video Company Financial Leadership 52

Magellan Solutions

FEBRUARY 20, 2024

Maximizing the potential of live chat outsourcing companies relies on mastering digital-first customer service. Partnering with specialized live chat outsourcing companies unlocks a world of potential. Understanding the Strategic Advantages Outsourcing to specialized live chat outsourcing companies offers numerous advantages.

Company 52

Company Chatbots Customer Satisfaction Abandon Rate 52

NobelBiz

MARCH 24, 2022

The pandemic was one of the biggest tests for companies and learning how to navigate those waters and thrive was nothing short of ordinary. The post VIDEO: What Got Taken Away During COVID appeared first on NobelBiz®.

Video 95

Video Company How To 95

NobelBiz

AUGUST 21, 2020

The post VIDEO: Why Companies Are Prioritizing CX During a Pandemic appeared first on NobelBiz®. In episode 8, we talk with Roy Atkinson about his extensive career that spanned all sorts of jobs, but overall centered on delivering the excellent customer support that people need to them.

Video 52

Video Company Call Center Customers 52

TechSee

FEBRUARY 9, 2020

Offering fast, intuitive guidance for a wide range of issues – from device self-installation and troubleshooting to document capture and billing advice – remote video support technology allow contact center agents to see exactly what the customer sees. Remote video support – narrowing down the choice.

Video 124

Video Self Service Contact Center Knowledge Base 124

TechSee

JANUARY 24, 2019

Live video support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service. Live video chat support. Live video interactive assistance.

Video 141

Video Contact Center Financial Call Flow 141

Customer Bliss

OCTOBER 23, 2018

In my new Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother?

Case Study 111

Case Study Company Study Chief Customer Officer 111

BirdEye

OCTOBER 31, 2023

Choosing the best reputation management company for your business can boost your online reputation, amplify positive feedback, and effectively handle any negative remarks. Here’s a guide on choosing the right reputation management company for your business in 2023, featuring a list of the top 7 reputation management companies.

Company 109

Company Management Social Media How To 109

Customer Bliss

DECEMBER 12, 2018

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother?

Company 126

Company How To Chief Customer Officer Video 126

Kayako

MARCH 21, 2018

I would have probably needed more time getting through the teething phase had it not been for Kayako’s training videos. These videos covered core and advance product features, internal procedures, and customer service best practices that one could watch and learn at their own pace. What do you need to make great training videos?

Customer Service Training 140

Customer Service Training Video Training Customer Service 140

Gainsight

MARCH 23, 2022

By advising and incorporating CS ideas into other teams in your company, especially Sales, they make the team members better at what they do. The post Gainsight CSQL Video appeared first on Customer Success and Product Experience Software | Gainsight. First, let’s discuss what a Customer Success Qualified Lead (CSQL) is.

Video 52

Video Software Customer Success Sales 52

2020 Research

AUGUST 26, 2022

Research partners typically offer a variety of unique solutions that help make gathering and analyzing qualitative data simple and more successful for companies across all industries. . In this article, we’ll take a deeper dive into how to get the most out of qualitative research platforms that offer video and enterprise insights.

Video 52

Video Groups Survey Industry 52

Hallmark Business Connections

MAY 27, 2021

. “In 2019, for example, the Forrester CX Index revealed that a majority of companies were stuck, failing to improve their CX scores in any meaningful way. While the 2020 CX Index showed that companies did significantly better (27% achieved a higher score year over year), CX remains a challenge by so many.” First Name *.

Video 92

Video Connections Customer Care Employee Engagement 92

Magellan Solutions

JUNE 17, 2021

How video transcription outsourcing came to be. Closed captioning your videos with our video transcription service helps your brand create a better online presence. With the written word now associated with your video, it will appear in search engines. Police interrogation video. Music video. Movie scripts.

Video 52

Video Guidelines Social Media Conference 52

ShepHyken

DECEMBER 20, 2018

Articles, Videos & Podcasts from 2018. Since customer service has become a center of attention for most companies “That’s not my department” is being heard less and less. A company wants to acquire new customers and is willing to cut its rates to do so. Shep Hyken’s Best Customer Service and Experience.

Video 121

Video Customer Service Customer Experience Customer Service Training 121

Experience Matters

MARCH 10, 2016

Any company that wants to build sustainable customer experience must build a customer-centric culture. Watch this short video: The bottom line: CX success almost always requires culture changeFiled under: Corporate culture, Customer-centric […]. By mastering Employee-Engaging Transformation. Want to know more?

Customer Centricity 120

Customer Centricity Culture Video Employee Engagement 120

NobelBiz

FEBRUARY 3, 2020

The post VIDEO: Steve Bederman on the Importance of Company Culture appeared first on NobelBiz®. Hear Christian Montes chat with Steve Bederman, President of NobelBiz, in our first episode! They go from childhood to early career, passions and current business goals within the call center industry.

Culture 45

Culture Video Company Call Center 45

Customer Bliss

SEPTEMBER 25, 2018

In my new Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. The following is a lightly edited transcript of the video below. Determining the company Power Core has helped every one of my clients advance the adoption of their role and the CX work.

Chief Customer Officer 216

Chief Customer Officer Company Insurance Video 216

Experience Matters

DECEMBER 14, 2015

We provide free access to the ratings of hundreds of companies at the Temkin Ratings Website. For more information about TxR, visit our Temkin Experience Ratings FAQ s and watch this short video: We created Temkin Experience Ratings (TxR) as an open standard for measuring and benchmarking customer experience.

Video 120

Video Measurement Customer Experience Company 120

NobelBiz

JUNE 26, 2020

In episode 6, we talk with Rebekah Johnson about robocalls and the work she's doing on STIR/SHAKEN and toeing the line between the regulatory bodies, the consumers and the many contact center companies! The post VIDEO: How to Be a Truth Teller appeared first on NobelBiz®.

Video 98

Video How To Contact Center Call Center 98