Totango

FEBRUARY 14, 2022

Use gamification methods to encourage customers to use and engage with your product regularly. Send a handwritten thank you note to a customer expressing your gratitude for their loyalty and support of your company. Hold a webinar. Actions You Can Take Today : . Be attentive in out-of-product channels (i.e. Words of Affirmation.

Customer Success 84

Customer Success How To Gamification Social Media 84

ChurnZero

JULY 22, 2022

In our webinar, Driving customers to value during onboarding at scale , Donna shares how to stop recreating the wheel every time you onboard a new customer as well as why, how, and when to lead customers to first value. I was working with a company and they said first value is getting the customers to log in. And guess what?

Gamification 98

Gamification Customers Sales Examples 98

NobelBiz

FEBRUARY 27, 2024

When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. Use gamification as part of training Incorporate game-like elements in training programs to increase engagement and motivation.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

Playvox

NOVEMBER 16, 2021

Born and bred in the heart of London, Sweaty Betty , the women’s activewear company, was forced to navigate COVID-19 restrictions on three different continents. Having expanded beyond the UK to New York and Hong Kong, the company had to quickly pivot with pandemic lockdowns in place from brick-and-mortar retail to mostly e-commerce.

Management 78

Management Contact Center Gamification Retail 78

ChurnZero

AUGUST 13, 2021

During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. . You want to be valued in terms of the tools that will really make this department better, and this is how it’s going to help the overall business as a company.

Customer Success 98

Customer Success Effort Score Tools Self Service 98

Kitewheel

JULY 27, 2020

Customer loyalty programs influence the likelihood that a customer will continue purchasing from a given company rather than their competition. Having loyal customers is crucial for any company; in fact, it may be what gives a business an edge over its competitors. One example of a company that uses a point system is Starbucks.

Loyalty Programs 52

Loyalty Programs Loyalty Rewards Programs Gamification 52

Playvox

JULY 28, 2022

A manager’s primary goal is to understand and harmonize [generational] differences into an impactful company culture through listening, mutual respect, and mix-and-match exposure to the full bouquet of generational talent,” she concluded. Baby Boomers love competition and achievement, so gamification is a great way to boost their engagement.

Contact Center 66

Contact Center Social Media Gamification Competitive Advantage 66

Talkdesk

APRIL 8, 2016

Earlier this week, Talkdesk had the pleasure of hosting a live webinar with SpotHero’s resident data expert, Nate Peace. Over the course of the webinar, Nate shared some of the wisdom he has learned as SpotHero’s Support Operations Lead and offered valuable advice to listeners during a lively Q&A session.

Call Center 42

Call Center Metrics Average Handle Time Gamification 42

CX University

MAY 18, 2020

They want to feel they can trust companies, regardless of industry. Here is the fourth and final set of observations… Issue 4: Companies need to learn from both direct and indirect feedback as fast as possible to improve the overall experience. Supervisors at a telecom company call customers back to hear what they have to say.

Conference 52

Conference Social Media Gamification Insurance 52

NobelBiz

JUNE 5, 2023

These calls aim to introduce the company’s offerings, understand the needs of the prospect, and ultimately, foster a relationship that leads to a successful business transaction. Watch the free on-demand webinar here. Learn how to implement a solid call center gamification strategy today by watching our dedicated workshop.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52

inSided

OCTOBER 2, 2019

Did you know that a whopping 73% of people feel that valuing their time is the most important thing companies can do to provide them with good service? That said, it's fair to say that it becomes even more critical in B2B SaaS companies, where increasing customer engagement, and retention, are (or should be!)

Self Service 67

Self Service Customer Success B2B Knowledge Base 67

ChurnZero

APRIL 8, 2020

This places even more pressure on SaaS companies to retain their current customers and provide a product that delights users, and dramatically increases the need to build an army of customer advocates! Once you have this ingrained in your company culture, you are already on your way to creating customer advocates. In English?!

Customer Journeys 81

Customer Journeys Roadmap Gamification Course 81

ChurnZero

AUGUST 13, 2021

During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. . You want to be valued in terms of the tools that will really make this department better, and this is how it’s going to help the overall business as a company.

Customer Success 52

Customer Success Effort Score Tools Self Service 52

BirdEye

DECEMBER 8, 2022

Let’s say you’re a business-to-consumer (B2C) company selling retail products. However, if you’re a business-to-business (B2B) company selling software to large enterprises, you’ll want to focus on platforms like LinkedIn. Keep up with the latest trends. It’s also important to pay attention to the latest social media trends.

Social Media 98

Social Media Brands Video Entertainment 98

ProProfs Chat

SEPTEMBER 17, 2021

Studies show that companies that invest in employee experience outperform the ones that don’t by 4.2x based companies spend $4,000 to recruit new employees. they seldom think about shifting their company, reducing the employee turnover rate. Create a robust culture of disseminating company information to your employees.

Employee Experience 52

Employee Experience Gamification e-support Survey 52

SurveySensum

SEPTEMBER 5, 2023

By gamification. Educate Customers about Your SaaS Product Do you know a whopping 67% of customers prefer self-service over speaking to a company representative? This underscores the significance of providing resources, webinars, and user guides that empower customers to help themselves. And guess what?

Customer Experience 52

Customer Experience Self Service Effort Score Metrics 52

SmartKarrot

OCTOBER 3, 2023

Gamification and Rewards: Incorporate gamified elements into your product to make the user experience more enjoyable and rewarding. Continuous Education and Training: Provide educational resources, tutorials, webinars, and interactive training modules to help users maximize the value they derive from your product.

Engagement 11

Engagement Gamification Net Promoter Score Social Media 11

RapportBoost

DECEMBER 10, 2018

Did you miss this Customer Experience Update Webinar from the end of November? This webinar series will be recorded, so any webinar attendees that miss this will get the opportunity to watch it at the soonest convenience. I would like to start introducing our speakers for today’s webinar. No worries!

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

ChurnZero

JULY 12, 2019

When it comes to B2B solutions, answers may vary depending on the audience (for example, their growth stage, market they tackle, company size…), but the answers always point to two or three specific providers. Two important components in gamification are surprise and delight. Value leads to success and, in turn, to advocacy.

Customer Success 75

Customer Success Customer Experience How To Roadmap 75

2020 Research

MARCH 28, 2023

Uncover the current state of in-person qualitative research and what’s next for the industry in our webinar, The Future of Qualitative Research: Insights from a Global Qual Leader. Watch the webinar Are you ready to take your qualitative research to the next level? Gamification absolutely has a future role to play.

Gamification 52

Gamification Study Healthcare Groups 52

2020 Research

MARCH 28, 2023

Uncover the current state of in-person qualitative research and what’s next for the industry in our webinar, The Future of Qualitative Research: Insights from a Global Qual Leader. Watch the webinar Are you ready to take your qualitative research to the next level? Gamification absolutely has a future role to play.

Gamification 52

Gamification Study Healthcare Groups 52

NobelBiz

AUGUST 28, 2023

The idea to put together this article was inspired by one of our webinars, where Christian Montes and Mike McGuire shared some amazing insights about what makes a contact center tick and how to increase its overall metrics and performance. Watch the entire on-demand Webinar episode here. The struggle to retain skilled agents is real.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

RapportBoost

NOVEMBER 5, 2018

Nicholas Rodriguez : Thanks for joining us for our first section of our Moving to the Cloud webinar series presented by Customer Experience Update and Customer Contact Central, sponsored by Mitel. I do want to thank Mitel for sponsoring the webinar series and helping us to make this happen. Take a listen! We welcome your feedback. .

Contact Center 40

Contact Center Video Sales Training 40

NobelBiz

MAY 22, 2022

But at the same time, it has become increasingly difficult to differentiate between good and not so good talent; between compatible and not so compatible talent in terms of company culture, work ethic, and last but not least, proper qualification. Host of both the First Contact – Stories of the Call Center Podcast.

Call Center 52

Call Center Management Contact Center Gamification 52

Playvox

SEPTEMBER 20, 2023

According to a Zendesk survey, 73% of consumers will switch to a competitor after multiple bad experiences — and more than half will abandon a company after just one poor interaction. Companies began by creating checklists to ensure agents were meeting all requirements on calls. Quality processes are always seen as a cost initiative.

Contact Center 52

Contact Center Gamification Competitive Advantage Interaction 52

SurveySparrow

JULY 5, 2022

You can conduct workshops, webinars and focus groups to make this a part of your culture. When you want to create a company-wide transformation, it will take time. It uses gamification to keep people hooked to the app. Educate and train your employees. Ensure that it is embedded with your product development methodologies.

Gamification 52

Gamification User Experience Travel Tools 52

CSM Magazine

FEBRUARY 17, 2021

When linked to critical cloud-based solutions such as ACD, CRM, HR Management and ERP systems, WEM helps to effortlessly track performance, facilitate employee gamification and support faster decision-making. By bringing together the best of both companies, we have opened up a new cloud-based world of Workforce Engagement Management.

Omni-Channel 52

Omni-Channel Self Service Gamification Multi-Channel 52

SurveySparrow

MARCH 19, 2021

Because your growing customer base propels your company forward. Company cultures have changed massively, especially after the onset of the WFH culture. It follows the gamification trend in which it rewards each agent (they sign every team member as an agent in Freshdesk) with points for each ticket solved successfully and in time.

Tools 52

Tools Social Media CRM Customers 52

Stella Connect

JANUARY 4, 2022

While group coaching sessions may be good fits for sharing company or team-wide changes or announcements, they’re impersonal by nature. Plus, 1:1 meetings mean that agents will feel more comfortable opening up, and will ultimately come away feeling better equipped and more valued by their manager, their team, and their company.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

NobelBiz

FEBRUARY 22, 2023

A company may have to change its technical solution for many reasons, including the need for more advanced and customizable features. Companies may now use Cloud Contact Center solutions without worrying about deployment and maintenance thanks to the power of the cloud. Are you ready to level-up your contact center technology?

Contact Center 52

Contact Center Contact Center Software Call Center Multi-Channel 52

ECXO

JANUARY 30, 2024

They may also be more inclined to recommend the brand to others, further increasing the company’s customer base. This could be done through blogs, webinars, infographics, or any other type of content that provides value and educates your customers. Gamification: Incorporate elements of gaming into your marketing strategy.

Rewards Programs 52

Rewards Programs Loyalty Brands Connections 52

Stella Connect

APRIL 17, 2018

This will remind them of their essential role and their value to the team and the company. OKRs can also help improve product testing, customer training webinars, corporate content, employee coaching and training programs, help center resources, and customer experience design. I]f you care about customer experience.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

NobelBiz

MARCH 23, 2022

Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. Cost Not every company has the same requirements.

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

NobelBiz

FEBRUARY 21, 2022

A company may have to change its technical solution for many reasons, including the need for more advanced and customizable features. Companies may now use Cloud Contact Center solutions without worrying about deployment and maintenance thanks to the power of the cloud. Are you ready to level-up your contact center technology?

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

ProProfs Chat

AUGUST 6, 2021

Such tools help companies to collect employee data and understand overall employee satisfaction in the organization. . In addition, you can even access your industry-specific blogs, news, webinars, etc. Reward your employees with attractive gift cards, company-branded swag, charitable donations, and so on.

Employee Engagement 98

Employee Engagement Software Tools Engagement 98

Stella Connect

APRIL 17, 2018

This will remind them of their essential role and their value to the team and the company. OKRs can also help improve product testing, customer training webinars, corporate content, employee coaching and training programs, help center resources, and customer experience design. I]f you care about customer experience.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40

Optimove

JULY 18, 2019

When you list your top five favorite or memorable email campaigns from the holidays – or from any other period, they typically have an interactive element, an animated GIF, or gamification that helped create engagement with a brand, product, or offer. Many companies struggle with online gift guides and translating them into engaging emails.

Gamification 40

Gamification Tips Brands Engagement 40